Kerr Serign Beach Resorts from RM148

"A 5-star hotel with a 2-star overbooking issue. (Note: many guests were faced with the same problem we had.) We arrived at Kombo Beach Hotel at 2 am on a Saturday night with our two children, tired from the late night flight, but eagerly awaiting the superior room we booked for a week's stay months in advance, only to be told that there was no room for us. Imagine, landing in a new country in the middle of the night, to be told that the room you paid for was not available and that there were NO OTHER ROOMS IN THE HOTEL FOR YOU AND YOUR FAMILY!!! The front desk staff then explained to us that they would put us in a neighbouring hotel overnight and that we could speak to the manager the next day at 10 am. We were not satisfied with this but had no choice as we were effectively homeless and so we relunctantly took this option. After walking a few meters down the road to a neighbouring hotel, arrangements were made, and we were checked in and lead to the room in this new hotel. Imagine our surprise that, after booking a superior room at Kombo Beach, the room were put in to stay had no wifi, no TV, full of mosquitoes and a rickety bunk bed that my children could not even safely sleep in!!! We coped over night thanks to our resilience and mosquito spray and went back the next day to speak the manager, who then told us to come back later on in the day. This unfortunately did not change anything as apparently the room we had booked was given to someone else."

"Everything was excellent, location, amenities, staff, room "

"Yes"

"clean room. the staff were very pleasant and helpful. Breakfast was very good"

"Yes"

"After booking i contacted the hotel and arranged our room. It was perfect, quiet cool and with a beautiful sea view. The bed was comfy and we slept well. The gardens and pool are beautiful. I have known this hotel for over 20 years and its fortune has varied. It now seems on the up again and i will deffinatly book again. "