Hotel Dekat Kenova City Hall

"The staff was rude, I booked a night for my son who was there for a job interview. Because I booked the room, they wanted him to produce verification for me since the card was in my name. My son had no phone so asked the clerk if he could use their phone to call me and I could verify and the clerk refused. He then asked the clerk if he could call and he refused. He turned my son away and he had to try to find another place to stay. THEY WOULD NOT REFUND THE MONEY THAT I HAD ALREADY PAID FOR THE...

"Very clean and cozy beds! The breakfast here is one of the best I’ve ever had at any hotel! On weekends though it doesn’t start until 7am. We were up super early so it would have been nice if it started at 6am. No complaints on anything else."

"Serena. Or Sierra? Was very helpful. She made me feel comfortable on my Stay. Enjoyed the hotub too! I liked the Laid back vibe. Thanks!"

"Excellent stay. Especially for this reasonable price point. I’ve stayed at higher priced hotels that had less friendly service. Not only was the staff very helpful at this Best Western was so clean, quiet, great shower pressure and shower head. I would definitely stay here again."

"Clean room, staff was nice! Plus it’s not super expensive for a room! We will be staying here again in the future!"

"The bar tender was lazy and did not know how to make drinks. They don’t even have a ESPN subscription at the bar to watch the local College football and basketball games."

"Clean room. Helpful staff. I did not eat breakfast or use the kitchen. My dog enjoyed the stay as well."

"Clean quiet rooms, wonderfully nice staff, decent breakfast and wonderful bar. I would absolutely stay again. Parking is free, but can get crowded on the weekends during Marshall events. Plentiful amount local restaurants."

"Pros: staff and dog friendly Cons: not clean, not kept up, bathroom door broken, toilet rocked, shower looked dirty, bathroom sink cracked, AC barely worked, sat something in front of door because it didn't feel secure, infested with stink bugs and had spiders"

"No door latch security. Ligt switch upon entry not turn anything on. Had to go to bed light - in the dark using cell phone light. No face clothes though plenty of towels. Room and bathroom clean."