Everything about the resort is excellent. Views, services, food, spa, kids club, pools and beach area, cleanliness. We can't wait to get back to this hotel.
However, couple minor issues.
1. Hotel has a policy of charging 6 euros for every room service order, no matter how big or small. When asked about it at front desk and guest relations, I was told by 3 different people that every 5* hotel does it. As if educating a little person like me that I knew nothing of this 5* luxury life. Forcing me to explain that I have traveled before and have seen other 5* hotels and have Never experienced room service charge.
2. Few times when aksed about certain services, first thing we were told is 'it's extra', without realising the issue (example: refilling the free coffee/tea station in the room).
3. For a hotel of high class and corresponding prices, you could educate staff at the front desk and guest relations on how to talknto the guests.
4. Restaurant, bars, valet parking, beach staff, kids club staff were all absolutely fantastic.
Overall, top notch hotel and we will definitely be visiting again.