Kanattagoda hotels from RM45

"The facilities and staff are very good. The food is below par. Food that is to be served hot were served lukewarm. By the time, I walked back to my table from the buffet line, the items were cold. Imagine cold "kirihodi" on String Hoppers or cold scrambled eggs on toast :-) The food that was to be served cold were at room temperature. Not what you expected from a 5-star. The selections were poor. Not much grilled meats/fish. Crab the size of a large shrimp. Remember seeing larger crabs in the paddyfields :-) Thai green curry that had absolutely no vegetables - just small shrimp floating in a green food colored gravy. The so-called Papaya Juice was nothing more than watered down iced washing of a papaya slice! Worst, no coffee after dinner. On top of all this the food is highly over priced. A terrible value! One afternoon at the pool side bar, they wanted a Rs. 1400 for a cup of "kade" tea. What are they making this stuff of - gold? Some of the staff seems clueless of what they are selling. Example, by the pool side on a hot afternoon, we asked for the price a ice-cream bar. The guy had no idea but guessed it was Rs. 4000. The actual price after another guy checked on his POS, was Rs. 600. The first guy should not be a server! We will not be back! They are missing the mark big time! Hope the management take the feedback and improve their offerings. What a shame, afterall they have fantastic facilities and most staff are very good!"

"Yes to all. breakfast and restaurant staff were excellent"

"We had a wonderful 4 night stay at Coco Tangalle , we stayed in the King Coco room & it was an amazing space , large with our own private patio . Suresh looked after us during our stay & was very helpful . We would have liked to see a small refrigerator in our room & tea/coffee facilities however Suresh was very happy to place our wine in their fridge & serve it on request , he also bought us a pot of tea every morning . Gorgeous restaurant & pool with staff always ready to assist , would happily stay again "

"I was very unhappy with this accommodation, which we paid £200 per night. On arrival the hotel staff and checking was very nice, our room was on the fourth floor via the lift and very, very steep stairs to the room. The bathroom was awful totally open to the outside world view with plastic curtain which kept blowing around in the wind, when you were trying to take a shower. This wasn't shown in photo's on your website or mention in the description to this room. Also no desk in the room, or balony table and chairs. However, we complained about our dissatisfaction on the first day, On Monday we had enough and decided to leave with despair of paying £200 per a night, for a terrible room. We didnt even want to have their breakfast, worried that we would be disappointed with that as well. The Manager said he would refunded us for the full cost, but there wasnt anything in writing."

"Talalla Retreat is marketed as a serene oceanfront wellness escape. Unfortunately, my experience did not align with that image. I prepaid for a Sea View Category Room. Upon arrival, I was shown to a room in a separate “new” building far from the sea, facing jungle greenery with a shared balcony. It did not reflect what most guests would reasonably expect from a sea view booking. When I raised this immediately, I was told there were no alternatives available. The options were to accept the room, move after two days to a non-AC open-air room, or cancel with a 20% late cancellation fee. After lengthy discussions, I chose not to stay. The main payment was refunded, but the cancellation fee was retained. The overall atmosphere felt commercial rather than retreat-like. Meals were buffet-only and did not appear particularly appetising. Some areas lacked the level of cleanliness and maintenance one would expect from a wellness-focused property. Staff were polite but inflexible, and the resolution process felt policy-driven rather than guest-centred. If you are attending a structured retreat and prioritise location over accommodation standards, it may suit you. However, if booking independently based on the marketing imagery, clarify the exact room location and view in advance. The natural setting is beautiful — the operational experience needs refinement."

"Everything was top quality, food, service, staff, hotel has everything u need and more "

"Wonderful hotel in a beautiful location. The staff were excellent. Woud highly recommended this hotel."

"Fantastic place - lovely people there and clean room. Very convenient to man road and easily accessible to hiriketiya - very short tuktuk or a 30 min scenic walk along the oceanfront. "

"I must be honest at first I was a bit sceptical about staying in this place. The pictures just didn’t make me feel like it would be a place I want to stay at. So I booked just a few days and then I ended up extending my stay and I stayed here for two weeks I absolutely loved it. The guys that work here were always so attentive and anything I needed or wanted just to make my stay more comfortable. They would always try to get for me. I am so grateful for everyone who works here. I felt safe. I felt taken care of. I will definitely be back. I miss it here every day."