Smoking Hotels in Kampung Pokok Asam

"We arrived and our room hadn’t been cleaned since the last guests. Bed was made but there were stains and debris in the sheets. No towels, no toilet paper. Rubbish on the sink and bin was full. Rubbish and hair on the floor. We asked for the room to be cleaned, 3 hours later still not cleaned at 8pm. We approached the owner who apologised and said his housekeepers “keep running away”. I asked for new sheets, towels and toilet paper so we could clean it ourselves. He gave us sheets that were mouldy, stained and had bugs in them. We advised him we would check out in the morning and request a refund for the remaining 3 nights we were due to stay. He was apologetic. The next morning the owner was no where to be seen and one man at reception didn’t speak English very well. The owner doesn’t respond to hotels.com at all. They also have an issue with overbooking from the online system, some people arrived and didn’t have a room. So I would highly recommend NOT staying here "

"Nature and scenery is beautiful but property neeeds to be renewed "

"It exceeded my expectations!! This hotel is so beautiful and we enjoyed every single minute of it. The staff are so friendly and nice, we were definitely spoilt and pampered throughout our stay. They’ve also gone above and beyond for our honeymoon which we were so touched and made our experience so beautiful. The breakfast buffet was so delicious, I’ve been to many hotels but this is definitely number 1. The food at beach grill and horizon was so delicious too. We also enjoyed our massage at the spa and Que was very knowledgable and entertaining for the nature walk. Absolutely recommend this place, honestly no need to look elsewhere ! We will be coming back again soon :)"

"We stayed in an over water villa and the room was amazing. View from the room was spectacular and the room was open airy and spacious. Only drawback would be there is not enough shaded areas to get away from the sun. But that really is minor. Wilfred and Shabir were amazing as they we were so personal and warm and made us feel welcomed. Really made an immediate impression on us. Can't wait to go back."

"Beautiful hotel in beautiful surroundings that met all our expectations ."