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"During my recent stay, I was thoroughly impressed by the exceptional hospitality and professional service extended by the staff—particularly Linda at the front office and Zul, the bellman. Linda’s warm demeanor and attentive care created a welcoming and personalized experience from the moment I checked in. Zul’s courteous assistance and genuine friendliness reflected the high standards of service this establishment upholds. The room itself exceeded expectations—meticulously clean, thoughtfully arranged, and boasting a truly breathtaking view that made my stay even more memorable. I was fortunate enough to stay in Room 1706, and I must say, it quickly became my favorite; its ambiance and comfort made it feel like a perfect retreat. One highlight worth mentioning is the washing machine, which worked flawlessly this time, adding extra convenience to my stay. It’s the little things like this, when functioning well, that truly enhance the overall experience. All in all, this hotel continues to impress with its combination of stellar service, pristine accommodations, and thoughtful amenities. I look forward to returning soon."

"Thrilling experience for this stay from FO check in to check out very professionally executed. Special thanks to Farah Front office by ensuring my rooms are feather item free and 2 hard pillow was placed in prior to my check in. On 25/5 Housekeeping the male Nepalnese (team leader i presumed) was very attentive and attention to detail by showing me the room feature especially lighting switch to which i have trouble to locate for the first night, he keeps checking about my well being because he saw my feet got burnt marks by hot water. The room is very clean and neat as per my liking. Pool was outstanding but 1 family of 6 (local) brought in mcd, coffee, donuts at the raised deck opposite the toilet was very annoying, leaving rubbish behind, pool staff trying to talk to him but he kept argued. Signboard stated clearly no outside food! Breakfast was so basic but good. Again hightea set in lobby lounge never disappointed me, making me coming back for more. Pastries and savory bites are superb this time. I got 2 jungle bird glass , very unique. Im coming back again in June 25 and reservation been confirmed. My family very happy for this stay. Thank you so much for Ms Farah, Housekeeping and lobby lounge both ladies (one lady with spec chinese and malay ladies) making your hotel guests experienced a memorable and thrilling encountered. Thank you n im coming to have hightea again today 25/5/25 and in June as well.!!!! "

"The stay was perfect. Really located in the heart of city centre. Easy to get food as lots of cafe and restaurants nearby. The hotel staff were very friendly."

"Stay was okay ..."

"Excellent"

"Booked 2 king deluxe rooms for 2 nights, 1 got free upgrade to junior suite. Very happy and comfortable stay. Breakfast got plenty of choices and good taste. "

"Always had a great stay"

"Excellent and marvelous service. The hotel is also very family oriented. Definitely must come to enjoy and pamper our family"