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Reviews of Super 8 by Wyndham Kamloops On The Hill

2 out of 5
Super 8 by Wyndham Kamloops On The Hill
1521 Hugh Allan Dr, Trans-Can Hwy, Exit Pacific Way, Kamloops, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 343 out of 1000 reviews" "
Rating 8 - Good. 419 out of 1000 reviews" "
Rating 6 - Okay. 147 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff are super friendly. One of the few places left that actually serve breakfast and not “snacks”!
Stayed 1 night in Apr 2024
Response from Gikku on 28 Apr 2024
Thank you for taking the time to leave this positive feedback! We are thrilled to hear that you enjoyed your experience at our establishment. Our staff takes great pride in providing excellent customer service, and we are happy to hear that their efforts have not gone unnoticed. We agree that breakfast is an important meal of the day, and we are committed to serving delicious and satisfying breakfast options to our valued customers. We look forward to welcoming you back soon!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception and staff. Quiet room and cleanliness. Nice breakfast selection.
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

8/10 Good

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. We showed up at 1am and the young man working the front was very accommodating. Breakfast room was spacious and well stocked probably could have used some fresh fruit. Rooms were clean but on the small side. Overall I would stay here again.
Stayed 3 nights in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for staying with us. We will address your concern and will try to bring a variety of fresh fruits into the breakfast room.

8/10 Good

Ninoy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were thin but everyone using the facility was quiet. Rooms were clean but had a smell, realized after that the smell was from the shower curtain; I am sure once they replace the shower curtain the smell will go with it. Breakfast was meh, it would have been nice to have some sort of protein, but everything in the breakfast room was clean. Beds were comfortable, rooms were clean, and front desk staff was pleasant. Hotel is located next door to the DQ, and across the street to a gas station. It was a good place to spend the next before getting back on the highway to our final destination.
Stayed 1 night in Apr 2024
Response from Gikku on 24 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Richard

Travelled with family
Liked: Amenities
.
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

6/10 Okay

Glynis

Liked: Staff & service
Super 8 conveniently located. Main floor room had a very clean and comfortable bed, room was definitely clean but a bit dated. I don't like the carpeted floors as they seem less hygienic. Breakfast included was the usual fair - fresh fruit would be a better choice than fruit cocktail. Very accommodating staff. Parking was right out front with convenient side doors that locked later at night. As a solo traveller I felt very safe. Would use again.
Stayed 1 night in Apr 2024
Response from Gikku on 28 Apr 2024
Thank you for sharing your experience at Super 8. It sounds like you had a comfortable stay, with a clean and cozy bed. I understand your concerns about carpeted floors, and it's good to know that the staff was accommodating and made you feel safe as a solo traveler. Regarding breakfast, I appreciate your suggestion for fresh fruit and will pass that along to the management.Thank you for your feedback!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, nice pillows and a nice deep tub
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine for our one night’s stay. Beds were comfortable and bathroom was exceptionally clean.
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

8/10 Good

Cameron

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, quiet, clean lots of parking,
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

8/10 Good

MD Noor Gani

Liked: Staff & service, property conditions & facilities
Great experience.
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

4/10 Poor

Lana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was over a Denny's restaurant and it stinks. I will not be returning to this motel. The staff at the front desk were friendly.
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Sorry for the inconvience you had while staying here. We will address your concern. Hopefully you will give us another chance to make your staying experience better.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, decent continental breakfast, nice stay
Stayed 1 night in Apr 2024
Response from frontdesk on 22 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Limited dining options in area.
Stayed 1 night in Apr 2024
Response from Frontdesk on 15 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very kind and accommodating. Despite having been yelled at by another guest who made her cry. I would have asked gues to leave and flagged the name to NEVER stay at the chain again. Drunk is NEVER an e cuse for being belligerent. Staff member handled it exceptionally well .
Stayed 1 night in Apr 2024
Response from Team Front Desk on 15 Apr 2024
Thank you for your concern and kind review.

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Frontdesk on 15 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Noni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frontdesk on 15 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Rahul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Frontdesk on 15 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Lynn

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciate the quiet and private dog area, and the pet friendly motel. We have been customers of this Super 8 for almost 25 years. Only motel we use in Kamloops thank you
Stayed 1 night in Apr 2024
Response from Gikku on 12 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Kai

Stayed 1 night in Apr 2024
Response from Frontdesk on 15 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

4/10 Poor

ALI

Disliked: Cleanliness, property conditions & facilities
An old rooms, bad odor and tiny room
Stayed 1 night in Apr 2024
Response from Gikku on 12 Apr 2024
I'm sorry to hear that you had a negative experience with the room you stayed in. We understand that the condition of a room can greatly impact a guest's overall experience. We want to assure you that we take all feedback seriously and will work to address any issues with the room. Thank you for bringing this to our attention.

8/10 Good

Ruth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Team Front Desk on 9 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Terrence, Comox

Liked: Cleanliness, staff & service, property conditions & facilities
Worked for us and nice to have quiet night.
Stayed 1 night in Apr 2024
Response from Gikku on 12 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

8/10 Good

Bill

Stayed 1 night in Mar 2024
Response from Gikku on 5 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

8/10 Good

Edgar

Liked: Cleanliness, staff & service
The staff was very friendly and helpful 😀
Stayed 1 night in Apr 2024
Response from Gikku on 5 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

10/10 Excellent

Martha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had booked the motel thinking the kids could go swimming, but the pools are not available. Everything else was good.
Stayed 4 nights in Mar 2024
Response from Gikku on 3 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

6/10 Okay

Lynette

Liked: Staff & service
Disliked: Cleanliness
Our suite was spacious but hadn’t been cleaned properly. There was garbage (and medication!) along the base of the bed. There was hair in the bathtub and the closet had bits of garbage on the shelves. Also, the one closet door was broken and barely hanging on. The carpet was so stained I had to leave my socks in as I didn’t want my feet touching the floor!
Stayed 1 night in Mar 2024
Response from Gikku on 3 Apr 2024
Thank you for bringing this to our attention. We are deeply sorry to hear about the condition of your suite. This certainly does not reflect the high standards we strive to uphold. Please know that we are taking immediate action to address these issues with our housekeeping and maintenance teams to ensure this does not happen again in the future.We genuinely appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,

4/10 Poor

Kwei Fung

Stayed 1 night in Mar 2024
Response from Gikku on 24 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Siu Bik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gikku on 3 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awsome and very accommodating
Stayed 1 night in Mar 2024
Response from Gikku on 3 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
The staff promptly phoned me about a shirt I forgot. Very professional.
Stayed 1 night in Mar 2024
Response from Gikku on 3 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Front Desk on 29 Mar 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

6/10 Okay

Nyree

Travelled with family
The property is average and clean.
Stayed 1 night in Mar 2024
Response from Gikku on 25 Mar 2024
Thank you for your feedback! We're glad to hear that you found the property clean. We always strive to maintain high standards of cleanliness and comfort for all our guests. If there's anything specific you think we could improve on, please feel free to let us know. We appreciate your input and hope to welcome you back again in the future.

8/10 Good

Bill

Stayed 1 night in Mar 2024
Response from Frontdesk on 15 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Team Front Desk on 28 Mar 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

2/10 Terrible

Ronald

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Normally a good location and I’ve stayed here on many occasions. The problem? Incompetence from the manager checking me in on my most recent stay. Charged me the cost of my room for two nights plus an additional $100 for security as one lump sum. I noticed the charge immediately and addressed it, but to no avail. They reversed the whole charge of $283 and recharged my credit card in two separate transactions, which should’ve been done properly at check in. Now my card is frozen from the bank due to “possible fraud alert” and I cannot book a room for tonight. Thankyou so much Super 8 manager for screwing me around! Also, they refuse to fix their hot tub for many months now and highly inconvenience everyone by sending them to the YMCA in the downtown core a few kilometers away. My advice? Pick a different hotel to stay in. I will never go back to this hotel as this is the second time the same manager has done this.
Stayed 1 night in Mar 2024
Response from Gikku on 24 Mar 2024
Thank you for the response. We always appreciate you taking the time to review your stay with us. It's great to hear that you've had positive experiences with our hotel and always considered us for your stays in Kamloops. We are grateful to have you for all these years.It's important to note that we always charge a security deposit of 100 CAD at the time of check-in, as is common practice in most hotels. This deposit is promptly refunded upon check-out.On the day of your stay, we understand that you were short of funds after checking in. As a gesture of goodwill for your loyalty, on top of the special room prices, we refunded the CAD 283 back to your credit card for two nights to help you return your deposit ASAP and charged the card for the room with taxes.We have been offering the YMCA pool as a compliment for about 5 months now. I understand your frustration and I apologize for the inconvenience this has caused. Your feedback is valuable, and I will ensure that it is shared with the management team for further review and improvement.If there's anything else you'd like to discuss or if you have further feedback, please feel free to reach out to us directly. Best Regards,Supervisor

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Dated small clean but with lack of maintence mold in tiles on ceiling . Not a ton but just makes it feel unclean.
Stayed 1 night in Mar 2024
Response from Team Front Desk on 22 Mar 2024
Thank you for your feedback. We apologize for the presence of mold in the tiles on the ceiling. We take cleanliness and maintenance seriously, and we will address this issue immediately to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention.

8/10 Good

Chris

Stayed 1 night in Mar 2024
Response from Team Front Desk on 22 Mar 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the price. Clean and conveniently located. Would stay again.
Stayed 3 nights in Mar 2024
Response from Team Front Desk on 22 Mar 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

8/10 Good

Dennis

Liked: Cleanliness, amenities
Great location
Stayed 1 night in Mar 2024
Response from Team Front Desk on 22 Mar 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk lady. Convenience with easy access to dining
Stayed 1 night in Mar 2024
Response from Team Front Desk on 22 Mar 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

8/10 Good

warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could be more sound proofing
Stayed 1 night in Mar 2024
Response from Team Front Desk on 15 Mar 2024
Thank you for sharing your experience with us. We are sincerely sorry to hear about your experience, and we apologize for any inconvenience caused. We are committed to providing a welcoming and all-inclusive environment for all our guests. We look forward to making your next stay a comfortable one.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful Room was nice and clean. Everything I was looking for
Stayed 1 night in Mar 2024
Response from frontdesk on 12 Mar 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Lill

Stayed 1 night in Mar 2024
Response from Gikku on 3 Apr 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Feb 2024
Response from Team Front Desk on 9 Mar 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team Front Desk on 9 Mar 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

8/10 Good

Dunham

Stayed 1 night in Feb 2024
Response from Team Front Desk on 22 Mar 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team Front Desk on 9 Mar 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.

6/10 Okay

Jackie

Stayed 2 nights in Feb 2024
Response from Team Front Desk on 28 Feb 2024
Thank you for sharing your experience with us. We are sincerely sorry to hear about your experience, and we apologize for any inconvenience caused. We are committed to providing a welcoming and all-inclusive environment for all our guests. We look forward to making your next stay a comfortable one.

8/10 Good

Tyson

Travelled with family
Clean and convenient
Stayed 1 night in Feb 2024
Response from frontdesk on 23 Feb 2024
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.