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Mantis Kivu Marina Bay Hotel

4.0 star property

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Consider a stay at Mantis Kivu Marina Bay Hotel and take advantage of a free breakfast buffet, a poolside bar and an art gallery on-site. Treat yourself to a massage at the on-site spa. In addition to a garden and a playground, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
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About this property

Mantis Kivu Marina Bay Hotel

  • Upscale family-friendly hotel near the airport
  • A free breakfast buffet, a poolside bar and an art gallery on-site are just a few of the amenities provided at Mantis Kivu Marina Bay Hotel. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a garden and a playground.
  • You'll also enjoy perks such as:
    • An outdoor pool
    • Free self-parking
    • Bike hire, supervised childcare (surcharge) and a 24-hour front desk
    • Concierge services, a ballroom and a porter/bellboy
  • Room features
  • All 79 rooms boast comforts, such as premium bedding and laptop-compatible safes, in addition to perks, such as laptop-friendly workspaces and air conditioning.
  • More amenities include:
    • Childcare services and free infant beds
    • Free tea bags/instant coffee and electric kettles
    • Blackout curtains, turndown services and slippers
    • 50-inch Smart TVs with premium channels
    • Wardrobes/cupboards, daily housekeeping and electrical adapters/chargers

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Mantis Kivu Marina Bay Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 6:00 PM.

Is Mantis Kivu Marina Bay Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mantis Kivu Marina Bay Hotel?

Self-parking is free at this property.

What time is check-in at Mantis Kivu Marina Bay Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Mantis Kivu Marina Bay Hotel?

Checkout is at 10:30 AM.

Where is Mantis Kivu Marina Bay Hotel located?

This family-friendly Kamembe hotel is located near the airport, 1.1 mi (1.8 km) from Kivu Lake, and within 6 mi (10 km) of Nguba Market and Our Lady of Peace Cathedral. Independence Square and Catholic University of Bukavu - Bugabo Campus are also within 9 miles (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.4

Cleanliness

7.6

Amenities

10

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 9 out of 10 reviews
Rating 8 - Good. 0 out of 10 reviews
Rating 6 - Okay. 0 out of 10 reviews
Rating 4 - Poor. 1 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

Reviews

Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with all the amenities you would expect. Views, spa, pool, great food. Recommend!!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Peaceful place with great views!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Valentine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lake and quite
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Shariane

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing Resort!

I cant express how amazing this property is! This resort is absolutely beautiful!! The interior decor of the hotel is designed perfectly. The views outside the property of the Congo and Lake Kivu is a showstopper! The food was so delicious and fulfilling. The service from staff was top notch! I highly recommend a stay at this property, it was really amazing!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

cedrick

Liked: Cleanliness, amenities, property conditions & facilities
5 ⭐
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

AMINADAB

Liked: Cleanliness
G
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Bing

Disliked: Amenities, property conditions & facilities
Upon arrival, the front desk was openly rude and hostile when they saw two Asians with a Black friend, despite our prepaid booking for three rooms. We were given noisy first-floor rooms directly above the parking lot and the entrance—car doors, voices and airplane taking off from the airport in the vicinity kept us awake all night. Rooms smelled of rotten eggs, bedsheets were stained, bathrooms had no shower doors (leaving the floor flooded), and by morning reeked of mouldy garlic. The basement gym was hot, stuffy, and foul-smelling. With the hotel almost empty, staff still refused to change our rooms. I had to pay big tips myself just to get clean sheets and a scrubbed toilet. Unacceptable service and clear discriminatory attitude. Stay anywhere else in Cyangugu.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

passy

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Grace

Stayed 1 night in Feb 2026