Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of PACIFIC 19 Kona

3.5 out of 5
PACIFIC 19 Kona
75-5646 Palani Rd, Kailua-Kona, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 294 out of 529 reviews" "
Rating 8 - Good. 125 out of 529 reviews" "
Rating 6 - Okay. 67 out of 529 reviews" "
Rating 4 - Poor. 27 out of 529 reviews" "
Rating 2 - Terrible. 16 out of 529 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Showing its age but it looks as though renovation is happening. Clean rooms, nicely decorated but carpet is old and faded. The pool was closed for maintenance which was disappointing. But, for the price, I’d give it another chance.
Stayed 1 night in May 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay 🙂
Stayed 1 night in May 2024
Response from PACIFIC 19 Kona Management Team on 20 May 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

6/10 Okay

Angela

Travelled with partner
Disliked: Amenities
1. Parking. $25/night & not enough spaces, so sold out & we had to park elsewhere. FrontDesk suggested public lot around corner, however lot has "No Overnight Parking/Tow Zone 2am-5am" signs everywhere. Then they suggested we pay for parking in the hotel across the street's lot. 2. Resort fee charged to my card in addition to cost of room, but can't say why - Not a resort, but just a normal hotel. No resort amenities. No breakfast/coffee included in room, no coffee maker, but was cart in parking lot where you could buy coffee. 3. Location. Pro & Con. Close to restaurants & stores but on a main road that is loud: Car alarms, honking, yelling, & music blaring. Closing the doors and turning the fan on high muffled the street sound enough to sleep. Lot of noise coming from people at the pool, however the pool closed at a reasonably early hour. 4. Bathroom. Water pressure low, shower head leaking from back. Shower handle loose /not tightly secured to wall. Outside of tub plastic edging had line of brownish funk, made the otherwise clean bathroom feel dirty. Large soap bottles that are refilled, so that seemed eco- friendly. Hopefully bottles are sanitized since reused by every guest. 5. Minifridge in room, but full of ForSale item so not usable. 6. Hotel sent email offering late checkout, however when I clicked to see the details/cost, it said late checkout was Not available. Why send an email offering something just to then say the offer isn't available?
Response from PACIFIC 19 Kona Management Team on 20 May 2024
Thank you for taking the time to provide this feedback to our team. We appreciate your constructive criticism so we may identify areas of possible improvement. We hope to welcome you back for a better experience. Mahalo!

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in May 2024
Response from PACIFIC 19 Kona Management Team on 20 May 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was s pleasant area and staff were super friendly
Stayed 1 night in May 2024
Response from PACIFIC 19 Kona Management Team on 20 May 2024
Thank you for sharing such positive feedback! Our team is excited to hear you loved our central location and awesome staff service. We hope to welcome you back again on your next visit to Kona. Mahalo!

6/10 Okay

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from PACIFIC 19 Kona Management Team on 20 May 2024
Thank you for taking the time to provide this feedback to our team. We appreciate your review and hope to welcome you back for a better experience. Mahalo!

10/10 Excellent

Husam

Liked: Cleanliness, staff & service
Notice ants in the bathroom
Stayed 4 nights in May 2024
Response from PACIFIC 19 Kona Management Team on 15 May 2024
Thanks for dropping in to leave us a review! We appreciate you sharing the challenge you experienced so we may work on solutions. We hope to welcome you back again soon. Mahalo!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay central to everything. Great pool n lovely room.
Stayed 1 night in May 2024
Response from PACIFIC 19 Kona Management Team on 15 May 2024
Thank you for sharing such positive feedback! Our team is excited to hear you loved our central location, pool amenity, and recently updated rooms. We hope to welcome you back again on your next visit to Kona. Mahalo!

8/10 Good

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe of the property is really cool and the staff was excellent. The room is very small for two with luggage but not bad for a short stay. The area isn’t really as walkable as I’d hoped to explore Ali’i and Kona-especially with cruise ship congestion. I would, however, stay again based on service, unique atmosphere and price.
Stayed 2 nights in May 2024
Response from PACIFIC 19 Kona Management Team on 15 May 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that you enjoyed our awesome staff service and recent renovations. We hope to welcome you back again soon. Mahalo!

6/10 Okay

chad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room for me and my two boys (6&7) early in the morning using Expedia. The room totaled 385$ not including the 25$ parking and 25$ “resort fee” … Insane, but I needed a Mother’s Day away from our house that is under construction. I didn’t see that check in was at 4pm. Very late check in for a 400$ room if you ask me. I show up at 1:30 and am told I can’t check in until 4 as there was no availability for early check in. Ok that’s fine. I take my kids riding around and go grab a bite to eat. I finally show back up at 4pm to check in, and am told my room still isn’t ready. Over 400$ for this room… and still can’t get in at my very late 4pm check in… Finally I get to check in at 4:45. I do want to mention that the Lady at the front desk was overly sweet and very apologetic. But I feel like three bags of chips and a couple sparkling waters couldn’t make up for such a late check in to a room costing over 400$. I would have loved a compensation on late check out but was charged 60$ for an extra 2 hours the next morning…. Very frustrating. But.. whatcha gonna do…?
Stayed 1 night in May 2024
Response from PACIFIC 19 Kona Management Team on 14 May 2024
Thank you for sharing this valuable feedback on your arrival experience. Please know these comments have been escalated to upper management so we can ensure this does not happen again. We hope to welcome you back for a better stay. Mahalo!

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 14 May 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

8/10 Good

Glenn, St George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very friendly and professional staff. Location is great but there is a lot of street noise.
Stayed 1 night in May 2024
Response from PACIFIC 19 Kona Management Team on 13 May 2024
Thanks for staying with us! Our team is stoked to hear you enjoyed our central location and awesome staff service. We hope to welcome you back soon. Mahalo!

10/10 Excellent

Aleia

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay, Very clean
Stayed 1 night in May 2024
Response from PACIFIC 19 Kona Management Team on 13 May 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great location next to the beach, shops and restaurants!
Stayed 7 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 2 May 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that you enjoyed our central location, and we hope to welcome you back again in the future. Mahalo!

10/10 Excellent

Assunta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You should include overnight parking other than that it was perfect !
Stayed 5 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 2 May 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

4/10 Poor

Pablo

Liked: Staff & service
Disliked: Property conditions & facilities
Very nice staff, but they didn’t make the cleaning every day. That’s a must in a hotel room
Stayed 3 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 3 May 2024
Thanks for dropping in to leave us a review! We are glad to hear our awesome staff service enhanced your stay. We currently offer housekeeping every three days to conserve our beautiful island's natural resources but are happy to provide services more often upon request at the front desk. We hope to welcome you back for a better experience. Mahalo!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel, but remodeled nicely! First room had thre roaches upon entering, told front desk and was quickly moved to a different floor, no more bug sightings. The rest of the stay was comfortable and the beds were nice and clean. Lots of parking, although not enough spots for everyone on site and may have to park in across the street public parking area. Lots of upgrades here, modern decor, clean sheets. Water pressure is OK, water temp OK, tub is nothing special and bathrooms are small but room is cool! Even with the bug sighting, would consider staying again.
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 2 May 2024
Thanks for staying with us! Our team is excited to hear you loved our recent renovations. We appreciate your feedback and hope to welcome you back again on your next visit to Kona. Mahalo!

10/10 Excellent

Ikaika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a great hotel. Prior to checking in to Pacific 19, we stayed at a resort that was triple the price. P19 was much more cleaner than the resort. This is the first time staying at this hotel since I was a kid 25 years ago and I love what they’ve done to it. Feels like a high end boutique resort. Will definitely be staying here again. Front desk lady was very kind and welcoming.
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 1 May 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that you enjoyed our recent renovations, and we hope to welcome you back again soon. Mahalo!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place it’s cheap, peaceful and I’d definitely come here again on my next vacation:)
Stayed 7 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 29 Apr 2024
Thanks for staying with us! We are thrilled to hear you had a great time and we hope to welcome you back soon. Mahalo!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 2 May 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 29 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved this hotel!! Staff were wonderful, room was clean with great amenities, nice lobby and pool, beach and restaurants in walking distance.
Stayed 2 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 26 Apr 2024
Thank you for sharing such positive feedback! Our team is excited to hear you loved our central location, included amenities, and awesome staff service. We hope to welcome you back again on your next visit to Kona. Mahalo!

10/10 Excellent

amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to shopping, restaurants in downtown Kona. Staff is friendly & helpful. The pool area is very clean & relaxing. Rooms are clean & comfortable. Would recommend this hotel.
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 24 Apr 2024
Thank you for sharing such positive feedback! Our team is excited to hear you loved our central location, awesome staff service, and pool amenity. We hope to welcome you back again on your next visit to Kona. Mahalo!

10/10 Excellent

Jennifer L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and really clean and well kept. Location is perfect
Stayed 2 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 23 Apr 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that you enjoyed our awesome staff service and central location, and we hope to welcome you back again in the future. Mahalo!

10/10 Excellent

Tijana

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 25 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Jennifer L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 3 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 22 Apr 2024
Thanks for staying with us! Our team is stoked to hear you enjoyed our awesome staff service and we hope to have you back soon. Mahalo!

10/10 Excellent

Juliann

Liked: Cleanliness, staff & service, property conditions & facilities
close to swimming spot
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 29 Apr 2024
Thanks for staying with us! Our team is stoked to hear you enjoyed our central location and we hope to have you back soon. Mahalo!

8/10 Good

Jennifer

Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 10 May 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

8/10 Good

Carol

Nice hotel, lots of street noise
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 19 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a great time. We appreciate your feedback, and we hope to welcome you back soon. Mahalo!

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Very good all around!!
Stayed 4 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 19 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

2/10 Terrible

Lee

Travelled with family
Disliked: Amenities, property conditions & facilities
AC was loud and noisy couldn’t sleep
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 18 Apr 2024
Thank you for taking the time to provide this valuable feedback on your stay. We currently offer earplugs upon request at the front desk to assist with the air conditioning unit noise. We hope to welcome you back for a better experience. Mahalo!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location.
Stayed 2 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 18 Apr 2024
Thanks for staying with us! Our team is stoked to hear you enjoyed our central location in the heart of Kona and we hope to have you back soon. Mahalo!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Friendly staff and the rooms are very clean and comfortable.
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 15 Apr 2024
Thank you for sharing such positive feedback! Our team is excited to hear you loved our central location, recent renovations, and awesome staff service. We hope to welcome you back again on your next visit to Kona. Mahalo!

8/10 Good

Paul Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, you have to pay extra for parking. But you can walk to several nice spots on the coast & restaurants. They let you check out chairs & towels for the beach. Our room view was of remodeling next door, meh, but should be better soon.
Stayed 1 night in Mar 2024
Response from PACIFIC 19 Kona Management Team on 15 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and enjoyed the location and amenities. Safe travels—we hope to have you back soon. Mahalo!

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
You could walk to the little street that next to the ocean full of tourists watching the people eating the boats water shopping all that stuff
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 15 Apr 2024
Thanks for staying with us! Our team is stoked to hear you enjoyed our central location in the heart of Kona. Safe travels—we hope to have you back soon. Mahalo!

8/10 Good

Mila

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay with very nice staff
Stayed 1 night in Jan 2024
Response from PACIFIC 19 Kona Management Team on 11 Apr 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that our awesome staff service enhanced your stay, and we hope to welcome you back again in the future. Mahalo!

10/10 Excellent

Becca

It was good
Stayed 2 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 11 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Pacific 19. Such a great vibe there. The staff was professional and helpful.
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 11 Apr 2024
We appreciate you taking the time to say such nice things about us—thank you! We are thrilled to hear that our awesome staff service enhanced your stay and we hope to welcome you back again in the future. Mahalo!

10/10 Excellent

Nerina

Stayed 1 night in Mar 2024
Response from PACIFIC 19 Kona Management Team on 30 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel that got a nice retro and hip upgrade in all the public areas. Coffee/espresso stand on premise is excellent (may not be for the Starbucks folks). It was at the end if the Kona beach strip and walkable to the area. Good vibe overall, would return.
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 10 Apr 2024
Thank you for sharing such positive feedback! Our team is excited to hear you enjoyed our recent renovations, on-site cafe, and central location. We hope to welcome you back again on your next visit to Kona. Mahalo!

8/10 Good

Murleen

Travelled with partner
Liked: Cleanliness, staff & service
Hallways, doors, and elevators need updated.
Stayed 4 nights in Apr 2024
Response from PACIFIC 19 Kona Management Team on 9 Apr 2024
Thanks for staying with us! We appreciate your constructive criticism and hope to welcome you back soon. Mahalo!

8/10 Good

Erika

Stayed 1 night in Mar 2024
Response from PACIFIC 19 Kona Management Team on 29 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Mary, Bismarck

Stayed 6 nights in Mar 2024
Response from PACIFIC 19 Kona Management Team on 29 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

6/10 Okay

Parikshit

Nice for the price
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 9 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a good time and we hope to have you back soon. Mahalo!

6/10 Okay

Rima

Travelled with family
Location close to several activities. Charges additional for parking and resort fee.
Stayed 1 night in Mar 2024
Response from PACIFIC 19 Kona Management Team on 9 Apr 2024
Thanks for staying with us! Our team is stoked to hear you enjoyed our central location and we hope to have you back soon. Mahalo!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 25 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 5 Apr 2024
Thank you for taking the time to provide this feedback to our team. We appreciate your review and hope to welcome you back for a better experience as we improve and grow as a new hotel. Mahalo!

4/10 Poor

Mr.

Disliked: Cleanliness, staff & service, property conditions & facilities
This was a poor experience. Rooms were very small, AC didn’t work, up charges for everything, and the breakfast burrito was a huge disappointment!
Stayed 1 night in Apr 2024
Response from PACIFIC 19 Kona Management Team on 3 Apr 2024
Thank you for taking the time to provide this valuable feedback on your stay. We apologize for disappointing you; please know your comments have been escalated to upper management for review. We hope to welcome you back for a better experience as we improve and grow as a new hotel. Mahalo!

10/10 Excellent

Eric

Stayed 1 night in Mar 2024
Response from PACIFIC 19 Kona Management Team on 22 Apr 2024
Thanks for staying with us! Our team is stoked to hear you had a great time and we hope to have you back soon. Mahalo!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 3 nights in Mar 2024
Response from PACIFIC 19 Kona Management Team on 1 Apr 2024
Thanks for staying with us! We are thrilled to hear our awesome staff service enhanced your experience and we hope to have you back soon. Mahalo!