KW Escape

the unit i stayed at the 10th floor is extremely cold in the room. when I checked in, I was surprised to see staff already in my unit changing the heater, they are very nice. however, the whole unit still feels cold. furthermore, I have booked the exact same room type for all my stays in this hotel but the staff on the 28th of December claimed that the room that I booked for the 29th is a lower tier without kitchen. He then proceeded to claim that he will upgrade for me to the room with kitchen for free for the 29th. This is ridiculous. I have attached my reservation pictures showing it is exactly the same.

Beautiful clean property on a nice side street. Room was very clean and the bed was super comfy. Staff was very accommodating and helpful. Close walk to Roger’s centre, CN tower etc. Breakfast buffet was full of variety and a nice start to our busy day. Will stay again!

Great location , very clean , staff is very helpful and pleasant