Exterior

Reviews of Residence Inn Marriott Joplin

3 out of 5
Residence Inn Marriott Joplin
3128 E Hammons Blvd, Joplin, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 611 out of 850 reviews" "
Rating 8 - Good. 158 out of 850 reviews" "
Rating 6 - Okay. 41 out of 850 reviews" "
Rating 4 - Poor. 24 out of 850 reviews" "
Rating 2 - Terrible. 16 out of 850 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Eddie

Liked: Cleanliness
Would recommend to other's
Stayed 2 nights in May 2024
Response from GM on 19 May 2024
Dear Eddie, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Pete Hall, GM

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities
Home comforts!
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Rhiannon, We're happy to hear from you and appreciate your kind review. It's great to know that you had a pleasant stay, and we're glad to have been a part of your trip. We hope to host you again soon! Best, Pete Hall, GM

6/10 Okay

Gurvinder

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Poor entrance outlook, rest ambiance is good. Food presentation is good but the quality and variety of breakfast items is lesser than Best Western Plus just opposite to it. Stayed for 2 days and both days there were no bananas in breakfast. Sausages are permanently of pork and do not provide beaf/chicken sausages. They charge for parking which is not mentioned while booking the hotel
Stayed 2 nights in May 2024
Response from GM on 7 May 2024
Dear Gurvinder, Thank you for staying with us. We are sorry to hear that our breakfast offerings did not meet your expectations and that our parking fee was not properly communicated to you during the booking process. Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Pete Hall, GM

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Heather, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Pete Hall, GM

10/10 Excellent

Toua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 25 Apr 2024
Dear Toua, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Pete Hall, GM

6/10 Okay

Angela

Travelled with group
Location was good. Hotel is dated and room has odd smell. Elevator didn’t work. Got an unexpected charge to my debit card for $3.00. Was told later it was for parking security…??? I travel a lot. That’s a new one! And wasn’t informed about it ahead of time.
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Dear Angela, I'm sorry to hear that not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Pete Hall, GM

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was a nice get away for the weekend. The bed and pillows made for a great rest while the rest of the hotel was just as relaxing and clean! The shower was perfect with great smelling shampoos and body wash! Would love to stay again
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Dear Justin, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Pete Hall, GM

8/10 Good

Jann

Travelled with family
Liked: Staff & service, property conditions & facilities
Key fobs didn’t work well. Breakfast nice but not hot. Elevator out. Room nice, but price was high for last night. ? Nice outside area. There shouldn’t be a charge for parking. Evening reception or bar. Staff was great. We would stay there again.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear Jann, We always appreciate hearing from our guests that they would choose to stay with us again. Thank you for taking the time to provide us with your feedback and for highlighting areas where we can improve. Our goal is to be the top hotel in the area, and we rely on our guests to help us achieve that by sharing their thoughts about their experience. We hope that you will have a reason to visit us again soon. Best, Pete Hall, GM

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hunter VanValkenburg-Sales Coordinator on 1 Apr 2024
Chad, thank you so much for taking the time to leave us a review! We are so pleased to hear that you enjoyed your stay with us, and we hope to see you again soon.

8/10 Good

Jason

Very prompt and helpful staff.
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Dear Jason, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Pete Hall, GM

8/10 Good

Gretchen

Stayed 1 night in Dec 2023
Response from Hunter VanValkenburg-Sales Coordinator on 26 Mar 2024
Gretchen, thank you for taking the time to leave us a review. We truly appreciate your feedback and will use it to improve our services! We hope your next stay is even more enjoyable.

10/10 Excellent

Krista

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff AMAZING
Response from GM on 24 Mar 2024
Dear Krista, Thank you for choosing us! We love to hear that our exceptional service made for a wonderful experience. It was an absolute pleasure to host you, and we look forward to welcoming you again soon. Best, Pete Hall GM

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Dear Steven, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Pete HallGM

8/10 Good

Gregory, Paradise

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay.
Stayed 1 night in Mar 2024
Response from GM on 16 Mar 2024
Dear Gregory, Thank you for taking the time to share your positive review. We are delighted you enjoyed your stay! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Pete Hall GM

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Big room for the price
Stayed 2 nights in Mar 2024
Response from GM on 16 Mar 2024
Dear Bart, Thank you for taking the time to share your experience with us. I am delighted that our spacious and comfortable accommodations made for a great stay! It was a pleasure to host you; we hope to welcome you again soon. Best, Pete Hall GM

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girls loved the game room!
Stayed 1 night in Dec 2023
Response from GM on 10 Mar 2024
Dear Teresa, We are incredibly grateful you took the time to leave us a 5-star review; we take great pride in knowing our guests are happy. Thank you for staying with us, and please find a reason to visit again soon. Best, Pete Hall GM

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent people and facility
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Pam, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Pete Hall GM

10/10 Excellent

Erin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and quick!
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
Dear Erin, I really appreciate your taking the time to let us know about your recent experience. We know a great visit begins and ends with an efficient and pleasant front desk procedure; we love to hear we delivered. It was a pleasure to host you; we hope you will visit again soon. Best, Pete Hall GM

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hunter VanValkenburg-Sales Coordinator on 22 Feb 2024
Ron, thank you for letting us know that your stay was excellent! We appreciate your feedback and will continue to strive for success.

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hunter VanValkenburg-Sales Coordinator on 14 Feb 2024
Kristin, thank you for completing our post-stay survey! We are so pleased to have met and exceeded your expectations. We appreciate your feedback.Thank you again for taking the time to complete this survey!

10/10 Excellent

Danielle

Stayed 3 nights in Feb 2024
Response from Hunter VanValkenburg-Sales Coordinator on 14 Feb 2024
Danielle, thank you for taking the time to complete our post-stay survey! We are so pleased to hear that you enjoyed your stay with us, and that we met all of your expectations. Thank you again for taking the time out of your day to fill out our survey. Your feedback allows us to continually improve our services!

8/10 Good

Donna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room. I am confined to a wheelchair, and the bathroom was very good. However, the room next had two dogs that barked at one point for two hours right at bedtime! We called the front desk, they tried to help. The dogs started barking at 5:45 am. It was very irritating.
Stayed 5 nights in Feb 2024
Response from GM on 10 Feb 2024
Dear Donna, Thank you for taking the time to share your experience with us. I am delighted that our spacious and comfortable accommodations made for a great stay! It was a pleasure to host you; we would love to welcome you again soon. Best, Pete Hall GM

10/10 Excellent

Debby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isaiah at the front desk was great!
Stayed 1 night in Jan 2024
Response from The Residence Inn Team on 31 Jan 2024
Dear Debby,Thank you for the very kind review. We truly appreciate you and wish you many happy travels. We have shared your comment with Isaiah and he was thrilled.

10/10 Excellent

Hershel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Residence Inn Team on 30 Jan 2024
Dear Hershel,Thank you for the very kind review. We truly appreciate you and wish you many happy travels.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Just the Right place to be
Stayed 1 night in Jan 2024
Response from The Residence Inn Team on 29 Jan 2024
Dear Mike,Thank you for the very nice review. We truly appreciate you and look forward to your next visit. Wishing you many happy travels.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at Residence inn in Joplin Mo since 2012. We have always had a great stay. Workers are always helpful and joyful. Rooms are clean,beds comfortable. Breakfast is always good. We highly recommend Residence Inn Joplin Mo.
Stayed 2 nights in Jan 2024
Response from The Residence Inn Team on 29 Jan 2024
Dear Debra,Thank you for the very nice review. We truly appreciate you and wish you many happy travels.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Residence Inn Team on 29 Jan 2024
Dear Sarah,Thank you for the very nice review. We truly appreciate you and wish you many happy travels.

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from The Residence Inn Team on 29 Jan 2024
Dear Karen,Thank you for the very nice review. We truly appreciate you and wish you many happy travels.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Sara, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Pete Hall General Manager

10/10 Excellent

Stephen, Dolton

Travelled with family
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Stephen, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Pete Hall General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Anonymous, Thank you for your time in sharing your kind review, and please visit us again. Best, Pete Hall General Manager

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Mike, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Pete Hall General Manager

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear Tim, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Pete Hall General Manager

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope
Didn't have a good experience with this hotel. It was terrible. Do not recommend
Stayed 1 night in Jan 2024
Response from GM on 12 Jan 2024
Dear Jessica,We enjoyed having you as our guest and regret that we did not deliver a more favorable experience. Your satisfaction is our priority, and we hope to have another chance to regain your confidence and remain your hotel of choice when traveling to the area.Sincerely,Pete HallGeneral Manager

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and wonderful staff
We've stayed in this hotel four times in the past year between our travels to Texas. We return for the comfy beds, clean hotel and great breakfast. But what puts it over the top is the friendly and warm staff. From check in, kitchen staff, housekeeping, maintenance to check out...wonderful, friendly service. These days its hard-to-find quality people, I hope Marriott recognizes they have an entire team of quality staff in Joplin Mo. Kudos to each of them!
Stayed 1 night in Jan 2024
Response from GM on 10 Jan 2024
Dear Lynette,Thank you for your kind comments. We appreciate your decision to stay with us at Residence Inn Marriott Joplin once again. We are happy to know that your stay was enjoyable. Your compliments are appreciated, and it's even more kind of you to recognize the staff who take good care of our guests. We always enjoy having you as our guests, and we look forward to welcoming you back soon.Best,Pete HallGeneral Manager

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, lousy shower
Overall, the hotel was fine. However, the flow of water from the shower was pathetic. I’ve traveled all over the world, including many places with water restrictions, and this particular showerhead was the worst.
Stayed 2 nights in Jan 2024
Response from GM on 9 Jan 2024
Dear Scott,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that you experienced poor water flow in the shower; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely,Pete HallGeneral Manager

10/10 Excellent

Dnyaneshwar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just make sure u have bedsheets and quilts in room when customer ask for sofa bed
Stayed 1 night in Jan 2024
Response from GM on 9 Jan 2024
Dear Dnyaneshwar,Thank you for taking the time to share your 5-star review. We are delighted you enjoyed your stay at our Residence Inn Joplin! It was our pleasure to host you; we hope you will visit again soon.Best,Pete HallGeneral Manager

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, high end hotel. Noticed alot of quality in the building.
Stayed 1 night in Dec 2023
Response from GM on 9 Jan 2024
Dear Tim,It is wonderful to hear that you had a great experience at our hotel! We take pride in the details and are thrilled they made for a great stay! On behalf of the entire team, thank you for being our guest, and please visit again soon!Best,Pete HallGeneral Manager

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice hotel and a good room
Stayed 1 night in Dec 2023
Response from GM on 9 Jan 2024
Dear Diane,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Pete HallGeneral Manager

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
People next to me were a little loud, but calmed down later in the evening, a dog was barking across the hall pretty regularly, but I think he was left alone in the room for a while. Understandable as I had my dog with me, but overall the stay was great. Nothing bad to report, other than being very surprised there was a $80/night non-refundable pet fee. The front desk person was very prompt, professional and courteous. Will definitely stay here again.
Stayed 1 night in Dec 2023
Response from GM on 9 Jan 2024
Dear Cindy,We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon.Best,Pete HallGeneral Manager

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from GM on 23 Jan 2024
Dear Daniel, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Pete Hall General Manager

6/10 Okay

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, petty parking charge.
We were charged a $2 incidental charge to park. This is Joplin Missouri. Parking isn’t at a premium. There is literally a giant Sams club parking lot next door. The charge is super petty and was not expected.
Stayed 1 night in Dec 2023
Response from GM on 9 Jan 2024
Dear Jay,I am sorry that you were disappointed with the parking. Our fee is required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future.Sincerely,Pete HallGeneral Manager

10/10 Excellent

Chris

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Russell

Liked: Cleanliness
Ok stay.
Ok stay. Coffee maker didn't work inside the room.
Stayed 1 night in Dec 2023
Response from GM on 31 Dec 2023
Dear Russell,We aim to impress, so I'm sorry that your visit was just okay. Your comments on areas for improvement are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Pete HallGeneral Manager

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best suite hotel in Joplin.
I stay in Joplin every year for the holidays and this is the best suite hotel in the city.
Stayed 6 nights in Dec 2023
Response from GM on 29 Dec 2023
Dear Ryan,We are humbled to earn your continued patronage and this glowing review! On behalf of the entire team; we are thrilled to know that we delivered another wonderful stay! As always, it was a pleasure to host you; we hope you look forward to your next visit as much as we do.Best,Pete HallGeneral Manager

10/10 Excellent

Chassie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming! The accommodations were wonderful!
Stayed 2 nights in Dec 2023
Response from GM on 29 Dec 2023
Dear Chassie,We are humbled by your generous review! Our associates take great pride in providing the best accommodations and service, and we are thrilled to know it made a difference in your stay! Your compliments are very much appreciated; sharing them with the entire team will be a pleasure! We enjoyed having you as our guest and hope you will visit us again soon.Best,Pete HallGeneral Manager

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 31 Dec 2023
Dear Hope,I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon.Best,Pete HallGeneral Manager