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Reviews of Motel 6 Joliet, IL - Chicago - I-55

2 out of 5
Motel 6 Joliet, IL - Chicago - I-55
3551 Mall Loop Dr, Joliet, IL

Reviews

6.8
Rating 10 - Excellent. 231 out of 886 reviews" "
Rating 8 - Good. 249 out of 886 reviews" "
Rating 6 - Okay. 169 out of 886 reviews" "
Rating 4 - Poor. 117 out of 886 reviews" "
Rating 2 - Terrible. 120 out of 886 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Arthur

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like paying for two queen beds and getting two full size beds that shouldve been replaced trs ago and a over full trash can near the rear entrance.Nor did i like being treated like a criminal bye having to pay for room up front.i really dont blame Motel 6 for all of this i blame expedia for not explaing all this first.and i will never use either one of these services again i felt cheated on the beds,i felt belittled for having too pay up front have a nice day dont send me any more email please im not interested
Stayed 2 nights in Apr 2024

6/10 Okay

Mahmood

Disliked: Cleanliness, staff & service, property conditions & facilities
No refrigerator and no microwave
Stayed 1 night in Apr 2024

10/10 Excellent

Miia

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 4 nights in Apr 2024

2/10 Terrible

Jabar

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a non smoking room but i was given a smoking room with promise that the room will be changed to non smoking on or before 24hrs. All my effort to get my room changed were proved abortive for the whole 7days. Every where was smelling like daed animal. .
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Jabar,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Cecilia,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Annalyn, Eagle River

Stayed 2 nights in Mar 2024

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, staff was very nice
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Brandon,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

4/10 Poor

David

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
rooms damaged sink hanging off wall fire alarm hanging
Stayed 5 nights in Feb 2024
Response from Nancy Y. on 7 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Susanna

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was clean except the walls needed wiped down. This was expensive for no microwave or fridge in the room. Staff were pleasant. Definitely minimalist - no toiletries except soap, no hairdryer, no breakfast, no ironing board, no iron, just 1 thin blanket, very cheap mattress but it was OK. Blanket and sheet were put on the be inside out - so are they washing the blanket after every guest? Heat worked well and the microwave in the common area was helpful. Coffee in the morning was welcome but ground coffee was old. Motel 6 chain has been using a stinky cleaner but luckily it was just in the hallway when I was there.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Susanna,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the price
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Marco, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't beat the price
From making reservations online to receiving the key to the room was a great encounter. The price was affordable especially it being a last minute trip.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 17 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Ben

Liked: Staff & service
Bathroom maintenance was poor. Shower is very dated and dirty.
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on 3 Jan 2024
Hi Ben, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Fritzner

Stayed 1 night in Dec 2023

10/10 Excellent

Misti

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and friendly, even on Thanksgiving.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ease of booking. I didn’t like how the lobby and hallways smell like cigarettes.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Hair in tub,dogs running the hallway,smoking in the elevator
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Michael,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, fresh, comfortable
Basic hotel stay. This property/room appears to have been recently renovated. Very clean, fresh and comfortable with wall mounted thermostat that operated a very quiet heat/AC unit. Only thing might be is to remember, bring your own hair dryer (there is not one in the room). Will be staying again.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 15 Nov 2023
Hi George,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

8/10 Good

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

Tangela, Joliet

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and clean and comfy
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Tangela,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly. And we will stay there again.
Stayed 3 nights in Sep 2023
Response from Nancy Y. on 18 Oct 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Edwin

Disliked: Staff & service
Property was so dirty. Smelled nasty. And had roaches
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Oct 2023
Hi Edwin,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

Verified traveller

Stomping bugs
Stayed 1 night in Sep 2023

8/10 Good

Lawrence

Liked: Staff & service, property conditions & facilities
Nice pleas for the money!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Lawrence, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

6/10 Okay

Jose

Liked: Staff & service, property conditions & facilities
it was okay
Stayed 1 night in Sep 2023
Response from Dan on 20 Sept 2023
Thank you for taking a time to respond

8/10 Good

Michael

Liked: Cleanliness, staff & service
Window was off the tracks, no fire alarm just the wires, smell of previous people smoked.
Stayed 1 night in Sep 2023
Response from Dan on 20 Sept 2023
Sorry for inconvenience and thank you for sharing your experience with us

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service, property conditions & facilities
All 3 rooms I was giving were very dirty. And not in good condition. Shower was also broken and rooms that were non smoking smelled like smoke
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Saretha

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff clean rooms & lobby great AC in extreme heat overall 4star rating
Stayed 1 night in Aug 2023
Response from Nancy Y. on 7 Sept 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Linda

Stayed 1 night in Aug 2023
Response from Dan on 20 Sept 2023
Thank you for your response and we look forward to hosting you again

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dan on 20 Sept 2023
Thank you for your response and we look forward to serving you again, sorry for any inconvenience

8/10 Good

JOHN, BLOOMINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
Was okay for a quick trip.
Response from Brand Experience Team on 23 Aug 2023
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Michelle

Disliked: Cleanliness
The rooms could be cleaned better. I had hair all over the bathrom tub, toilet, and sink. And if its a double bed room all linen should be changed there was hair and wrinkled sheets on one of the beds. After switching rooms twice had to deal with nats or fruit flies all night swatted like 6 from night until morning. The brown blanket should be on top not under the sheet. If its not washed everyday. Also dont think pets should be aloud if the staff will not clean properly and management will not have the building treated. Alot of people are allergic to pets
Stayed 2 nights in Jul 2023
Response from Nancy Y. on 18 Aug 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Corey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room I had booked had a cup full of urine in it. I wouldn’t recommend this place to anyone
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2 Aug 2023
Hi Corey,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Abdulrahman, Portland

Okay
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2 Aug 2023
Hi Abdulrahman,Thanks for your review, we really appreciate the support. Maz K.#Team6

2/10 Terrible

evelyn, bronx

Travelled with family
The entire experience was bad
Stayed 3 nights in Jul 2023
Response from Brand Experience Team on 2 Aug 2023
Hi Evelyn,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Festus

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was full of very big flies . Pillows were old and worn out and the sheets were dirty with holes from cigarette burns
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 28 Jul 2023
Hi Festus,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Shailesh, Kendall Park

Travelled with family
Disliked: Property conditions & facilities
Did not feel safe from conditions and police cars visiting often. Not suitable for Family. No breakfast.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Shailesh,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Cristian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Gerald

Business traveller
Average all I can say
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 13 Jul 2023
Hi Gerald, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

Alex

Liked: Cleanliness
Disliked: Property conditions & facilities
Was offered a non smoking room, but it still smelled of smoke. The bath tub wasn't clean and had hair in it. The floor felt gritty like dirt or sand.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Shanna

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I Begin? There isn’t adequate parking for guests staying at the hotel, the two people who were passed out in the parking lot, the smell of stale cigarettes and marijuana throughout the property, I don’t understand the lack of outlets in the room, so charging anything is an issue, and whoever took the pictures for the website did a good job because the room did not live up to the pictures. There was mold in the refrigerator and I’m pretty sure changing sheets between guests is optional at the hotel. Absolutely disgusting and you definitely wanted to sleep with one eye open.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Shanna, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Maz K. #Team6

8/10 Good

Chris

Liked: Cleanliness, staff & service
Hotel room was clean, property was OK, but noisy.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 16 Jun 2023
Hi Chris, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

10/10 Excellent

Ronald

Stayed 2 nights in May 2023

2/10 Terrible

Terry

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t have room when got there totally pissed off
Stayed 1 night in May 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Terry, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

2/10 Terrible

Suzanne

Stayed 1 night in May 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on 16 May 2023
Hi Andre,Thank you for the perfect rating!!Lilith#Team6

6/10 Okay

Kara

Stayed 1 night in Apr 2023

6/10 Okay

Shelly

Stayed 1 night in Apr 2023

4/10 Poor

Nora

Liked: Staff & service
Room was clean. No microwave. Bed almost on the floor. Worst offense was the NOISE. It is right next to I55 and the cars and trucks ALL night almost sounded like they were in the room w you. Stay somewhere else if you want a good nights sleep.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 25 Apr 2023
Hi Nora,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6