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Reviews of Saffroncasa JB

4 out of 5
Saffroncasa JB
R&F PRINCESS COVE, #33-06 BLOCK A6-1, MERCU 1, JALAN TANJUNG PUTERI 1, Johor Bahru, Johor

Reviews

8.6

Excellent

Rating 10 - Excellent. 17 out of 35 reviews" "
Rating 8 - Good. 14 out of 35 reviews" "
Rating 6 - Okay. 2 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

CHIKA

Liked: Cleanliness, amenities, property conditions & facilities
Location was near the Singapore border. It is right by a mall. Everything I needed (grocery store, restaurants) was around me. Convenient location. Property is big, clean. What would have been made the place nicer..... nicer shower gel and better internet. The internet was intermittent, non existent in some rooms. The staff were quick to respond to questions and helpful. Overall good property and would stay again if in the area.
Stayed 2 nights in Jun 2023
Response from SaffronCasa JB on 3 Jul 2023
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time

10/10 Excellent

Che Mohd Hashrul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Nice rooms and friendly staff. I check out at 6am, the staff punctually wait at 6 am. That’s really awesome experience. Super solid 5 stars

2/10 Terrible

Donna

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
The matress and pillows very hard and uncomfortable no cultlery or emough cooking utensils. Pots pNs etc.
Response from SaffronCasa JB on 5 Jan 2023
Hi Donna, The cutlery, pots and cooking utensils all put inside the kitchen cabinets

10/10 Excellent

santoso

Stayed 3 nights in Dec 2022
Response from SaffronCasa JB on 3 Jan 2023
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time

8/10 Good

Meng

Travelled with family
Liked: Cleanliness, room comfort
It’s a good choice for family. If can provide slippers would be better.
Stayed 2 nights in Dec 2022
Response from SaffronCasa JB on 3 Jan 2023
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time

10/10 Excellent

Zhaolin, Goodyear

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient. Minutes from the checkpoint. Friendly and helpful staff to assist in check-in and out. Nice view from the 24th Storey
Response from SaffronCasa JB on 23 Dec 2022
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

10/10 Excellent

victor

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Likes the accessibility. Safe and clean place. Good for family stay.
Response from SaffronCasa JB on 23 Dec 2022
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

6/10 Okay

Anne

Liked: Cleanliness
The unit is big and clean but without mirror in the bedrooms. It will be easier if owner prepare a box for keys because we need to contact owner for the keys and will be charged even if we arrive late.
Response from SaffronCasa JB on 30 Nov 2022
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

10/10 Excellent

Tan

Stayed 1 night in Nov 2022
Response from SaffronCasa JB on 29 Nov 2022
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

8/10 Good

CLARA

Stayed 1 night in Nov 2022
Response from SaffronCasa JB on 14 Nov 2022
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

8/10 Good

Gordon

Stayed 2 nights in Oct 2022

8/10 Good

Osmond Jin Yong

Stayed 1 night in Sep 2022

10/10 Excellent

Zhe En

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Singaporean trip to JB
The staff picked up our calls every time. They will also call you to notify the check in time and willing to extend for 3 hours when we are having our late lunch. The security guards are kind and helpful to open the doors for you when my girlfriend hurt her toes during shopping. The scenery is wonderful at 8th floor and the unit is new, clean and furnished just like a 5 stars hotel. We enjoy our weekend getaway there and would definitely recommend to any couples!
Stayed 1 night in Jan 2020
Response from SaffronCasa JB (Aw) on 31 Jan 2020
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable, clean, quiet, safe, Enjoyed stay
The checkin was very confusing as the office was in one building on the 33rd floor and only an internet dialing kiosk system to advise them that you were there in fact by the time a employee came down there were 4 different booked parties lined up on an outside sidewalk waiting to be taken up where the staff had to do a checkin one at a time. As most were from other countries this took quite a bit of time to chech documents etc. As advertised as an apartment hotel with with limited front desk it was hard to report there no bath towels provided after checkin as by the time a room was assigned due what seemed to be problem with a need to reassign me from the apt. held for me. For all this long process the staff was extremely polite and helpful and helped me a single, older woman with extra luggage across to another building and explain information about how to manage entering and exiting to the upper floors....is a high mall complex still being built so very unfinished in many ways but very convenient and truly secure...note getting in and out with security guards at every doorway....I am a very independent traveler and did need any front desk help until check out but that was difficult as again there was no staff available to reach so they could conduct the necessary check and conduct an inventory required...by running about the elevators and corridors to find someone to alert was this accomplished barely in time....good thing I had no flight to catch...the apartment w
Stayed 6 nights in Dec 2019
Response from SaffronCasa JB (Aw) on 11 Jan 2020
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay and Excellent Service
We are very pleased for the stay. The apartment was clean and in great condition. In a very convenient location. Close to custom. Above a shopping mall. Recommended. We found the bed rather small for two persons. Doesn't look like a queen bed. Otherwise it would be almost perfect with this price.
Stayed 1 night in Dec 2019
Response from Saffroncasa JB (Aw) on 31 Dec 2019
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

8/10 Good

YONGCONG

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient, clean & cinema
Convenient, clean & cinema: Can walk from checkpoint (not lug too many luggage) via overhead link bridge. New condo unit with cooking facility & aircon. Great Empire movie cinema just at mall below. Checking in need to find though as big property.
Stayed 1 night in Nov 2019
Response from Saffroncasa JB (Aw) on 26 Dec 2019
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

8/10 Good

Andrew Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping can be better/ new property
It is clearly stated that there is a washing machine without specifying any types of room booked. I found out that there was no washing machine for studio apartment. Washing machine is only available for other kinds of rooms. Also, there were pans and knives but yet strangely there were no forks and spoons. No large glasses either. In the studio apartment, there were no high stools for eating at the kitchen table. The TV was also not directly in front of the bed. Security Guards were not quite aware of the address of the place even after I showed it to them. It took a while before the guards brought down the staff to bring us up. I think must call them. The actual unit number given to us was also not the same unit number given in the mail after we had booked. There were no signboards of saffroncasa any where. Hosts seemed surprised that we were checking in at 3 plus though we did not send any emails. On the ground floor of the condo, many parts were flooded from the rain. There was not showering facility or any sign stating that swimmers should shower first before getting into the pool. There were also no signs that users in the gym should bring along a towel and wipe the sets clean after use. As such there much perspiration on the seats. It was also a Long walk from the apartment to the gym and Swimming pool and made worse by the rain as large parts of the journey there were unsheltered. The security Guards were extremely on the ball and polite.
Stayed 1 night in Dec 2019
Response from Saffroncasa JB (Aw) on 16 Dec 2019
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

10/10 Excellent

Teh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Dec 2019
Response from Saffroncasa JB (Aw) on 7 Dec 2019
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very new. Very well furnished. We had a comfortable stay. A suggestion..to provide bathroom slippers. Bedroom slippers would also be good as the flooring is dusty.
Stayed 1 night in Nov 2019
Response from Saffroncasa JB (Aw) on 9 Nov 2019
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

4/10 Poor

John

Disliked: Cleanliness, staff & service
Stayed 5 nights in Oct 2019
Response from Saffroncasa (Aw) on 3 Nov 2019
Hi John, Thank you for your feedback. We will use your feedback for future improvement. Do let us know if there is anything else we need to know to improve this area of concern.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, comfortable & family-friendly
Staff respond promptly and was very friendly and helpful. Very convenient as it is connected to the bridge from JB CIQ/JB Sentral. Situated within the new R&F Mall so eateries, shops and cinema are all within the precinct. Good security. Apartment is very new, clean and has all that we needed. Just don't really like the pillow. It would be nice if the hotel could offer complimentary mineral water.
Stayed 1 night in Sep 2019
Response from SaffronCasa JB (Aw) on 10 Sept 2019
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, and thank for such a good review! We look forward to seeing you next time.

10/10 Excellent

Srihana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay, Love it
Clean room, like the condition of the apartment. Will again in future
Stayed 1 night in Jul 2019
Response from Vanessa on 16 Jul 2019
Thank you for choosing Saffroncasa and hope to serve you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Vanessa on 16 Jul 2019
Thank you for choosing Saffroncasa and hope to serve you next time.

10/10 Excellent

Eileen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice. We like the place. Just above the new mall (will be good once the mall is fully open). Direct connection from ciq.
Stayed 1 night in May 2019
Response from Saffron Casa on 25 May 2019
Thank you for sharing your feedback regarding your stay, and another thanks for such a perfect rating! Looking forward to seeing you soon wheeeee :D

10/10 Excellent

Haziq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here. As usual everything was on tip top condition. Utensils and cooking tools are provided as well. great location. Reception was friendly as well. Overall a great stay.
Stayed 2 nights in Apr 2019
Response from Saffron Casa on 22 May 2019
Hello Haziq, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Mohd Shukri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no signboard, so finding the property was difficult initally. This is sorted out after I called the mobile number listed on booking confirmation slip.
Stayed 1 night in Mar 2019
Response from Saffron Casa on 22 May 2019
Dear Mohd Shukri Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are always there when you need our help!

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, room comfort
Good place for family
Good apartment, though Princess Cove is still under construction. The place will definitely be more enjoyable to stay once all is built up. The apartment is walking distance away from 2 malls (City Square and Komtar) and from the CIQ. Overall it is a recommended place to stay in JB. Highly recommended!
Stayed 2 nights in Jan 2019
Response from Saffron Casa on 22 May 2019
Thank you for sharing your feedback regarding your stay, and your recommended for travelers! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. You are welcome to visit when the other apartment is done!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The house is well equiped and excellent. Just the water heating abit slow
Stayed 1 night in Dec 2018
Response from Saffron Casa on 24 May 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. The water heating system are working with energy saving controller, sorry about your trouble on it. But we greatly appreciate you making an effort on energy saving with us!

8/10 Good

ALAUDDIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Retreat @ Saffroncasa JB
The apartment is amazing! Very new, clean, spacious & comfortable 3-bedroom for my family retreat! It is located near the city centre that makes accessibility to malls and eatery places convenient. However, it would be excellent if the toilets are fixed with bidet. Will definitely book the place again! Happy New Year...!!!
Stayed 2 nights in Dec 2018
Response from Saffron Casa on 22 May 2019
Hello Alauddin, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Haziq, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean
The apartment hotel was in good condition. The facilities were still in new and good condition. The only issue is navigating to the hotel. Recommended and adviced to contact the hotel staffs upon arrival. The area around the hotel is still under upgrading. There is a direct underpass from jb sentral station to the hotel which made it really convenient. Overall a great stay.
Stayed 1 night in Sep 2018
Response from Saffron Casa on 22 May 2019
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Looking forward to see you soon!

8/10 Good

KarthikRaL, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities
Comfy house
The apartment is fairly new. Lots of construction still in progress at adjacent condos. Had to get a parking pass from the office at level 30 to park car at basement. Not much of amenities around since it’s a new place. Had trouble with the access card to the apartment. It had a peculiar way of flashing from top rather than standard waving. Interior was nice. Proper utensils were supplied. Ha don’t sufficient mugs and plates. Micro wave oven, fridge, stove, and many others. Felt that they could have provided more channels on the TV. Some how one of the air conditioning was not working. No big deal as others were just fine. Could not open balcony glass door as construction was going on outside. Despite all the shortcomings the stay was still comfortable. The price could have been reduced further.
Stayed 1 night in Aug 2018
Response from Saffron Casa on 24 May 2019
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we were already implementing many of these upgrades to the property within the next couple of months. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
見えてるのに行き方が分からない＆どの建物か分かりづらい
男3人旅で利用しました。 まずジョホールバルチェックポイントからの行き方(徒歩)が難しかったです。 歩道橋を見つけられれば1本道だったんですけどね。 次にどの建物か分からない！ そして建物まで行った後にどうやって中に入ったらいいか分からない。(結果的には電話やLINEで入口まで迎えに来てもらいました。) チェックイン手続きは至ってスムーズ！ (時間帯が決まってるので気を付けましょう) 3ベッドルームは広いｘ３ 周辺をウロウロしてればコンビニやスーパーやレストランは沢山ありました。
Stayed 1 night in Jul 2019
Response from SaffronCasa JB on 31 Jul 2019
ありがとうございます！ Thank you for such a good review! We look forward to see you next ;D よかれと祈りつつ。

6/10 Okay

TAEYOUNG

Disliked: Cleanliness, property conditions & facilities
이게 다 지은 건물 맞나요???
일단 건물 자체가 짓다가 만 분위기에 실내 마감재나 집안 여기저기 상태가 허접하고 끝처리 제대로 안 돼서 불쾌감이 들려고 하는데 바닥은 얼마나 걸레질을 안 했는지 발바닥에 먼지가 까맣게 온 가족이 묻어서 돌아다님~&욕실 한군데는 배수구가 막혀서 물 안 내려가고 뭔가 악취가 계속 남~~!!!개선이 마니 필요한 숙소!!!직원은 친절함~
Stayed 1 night in Dec 2018
Response from Saffron Casa on 22 May 2019
Thank you for sharing your feedback regarding your stay, your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we were implemented many of these upgrades to the property within the next couple of months. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Saffron Casa on 22 May 2019
Thanks for your reviews :)

10/10 Excellent

CHING SUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The flat was nice and clean, I recommend for family trip.
Stayed 1 night in Oct 2018
Response from Saffron Casa on 22 May 2019
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!