"the hotel was under renovation, but the room was adequate. The check in process was a disaster, with the person at the front desk checking people into already occupied rooms. I was told there was a $25 deposit which would be refunded at check out. I had no problem with that. I checked out before the front desk was occuupied on Sunday morning. I checked my account on Monday and there was no $25 charge but a $149.46 was on my card. I attempted to call the hotel over 6 times before someone actually answered the phone. I was told it was an Expedia/Hotels.com problem and involved the "ghost card" and not their fault, but if I called back and talked to Rachelle they would fix it. I called the next day during the time they told me and was told that she was gone already and that she only worked between 6-10am. I called the next day at 0715 and was told that she worked every day between 0800-0430. I had called at 1pm the day before and was told she was gone already. The 10th time I called, I reached her. She said it was a new system and the ghost card had been confused with my card and that she would credit me. I checked my card and there was a credit, but the next day the credit disappeared and the charge was still on my card. I have submitted a dispute with my card. I will not be using this hotel or Hotel.com/Expedia in the future. I should not have to manage this. Someone screwed up and it wasn't me. I want my $149.46 removed from my card. I prepaid for stay in March"