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Reviews of Dunhuang Dunhe hotel

3 out of 5
Dunhuang Dunhe hotel
No. 589 South Shazhou Road, Dunhuang, Jiuquan, Gansu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 6 out of 11 reviews" "
Rating 8 - Good. 5 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The listing showed that free pick-up from the train station was offered, as it's very far away. The hotel didn't respond to my message with train arrival details and pick-up request -- probably because it was written in English -- but I was able to get a ride with one of the many other vehicles picking up their customers. After some app translations in complaining with reception, they agreed to provide free delivery to the train station after my visit was over, to make up for the mix-up in arriving.
Stayed 2 nights in Oct 2018
Response from 小敦 on 15 Oct 2019
Dear Dunhe and his family: Thank you for your comments and feedback! For your experience in the hotel during this stay. We deeply regret that if you come here next time, we hope you can stay in Dunhe again. Give us a chance to apologize. Welcome to your next visit! You are satisfied, we are happy!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable room with cool air-con for such a hot city (36 - 38 degrees Celsius in early August).
Stayed 4 nights in Jul 2019

10/10 Excellent

Muhd Aiman Syakir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
We’ve got a family room and it’s a Peppa Pig themed! Hotel is walking distance to the Shazhou Night Market and the Dunhuang Mosque. No English-speaking staff but no hassle with a translation app.
Stayed 1 night in Jul 2019
Response from 小敦 on 3 Aug 2019
We will take your feelings as the goal, and strive to do better, in order to live up to your trust, I wish you a happy life.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and good value for money
Nice, comfortable hotel, not too far from the main market area and just opposite the bust stop that leads you south, to the Dunes (one of the must sees in town). The area is pretty sleepy, but that may have something to do with our low season visit. Only one staff member spoke English, so get ready for a lot of pointing and gesticulation. If the one lady is around, ask her everything you ll need!
Stayed 2 nights in Mar 2018
Response from Su jie on 2 May 2018
Thank you for your check-in and evaluation. We will train our staff in oral English as soon as possible to ensure your next check in.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was within a 10 minute walk of the night market and bigger shopping areas and restaurants. It's got a good staff and we were able to communicate decently using translators on our phones. The rooms were clean and comfortable and it was quiet in the rooms. Would definitely stay again.
Stayed 1 night in Sep 2017
Response from miss wu on 7 Nov 2017
Distinguished guests: thank you very much for your choice of stay and hotel! Thank you for taking the time to write a review for the hotel! Dun and hotel adhere to the "family of family" service concept! The aim is to make a deep impression on every guest who comes to dunhuang, to provide the guests with "happy surprise" service! We sincerely look forward to your stay!

10/10 Excellent

YUKO, Japan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広々とした部屋で、とても清潔。良いホテルという印象。言葉が通じなくて申し訳なかったが、翻訳サイトなどいろいろ使って対応してくれてありがたかった。
Stayed 2 nights in Jul 2019
Response from 小敦 on 3 Aug 2019
私たちはあなたの気持ちを目標にして、もっとよく努力して、信頼を裏切らないようにします。楽しい生活を過ごしてください。

8/10 Good

イッシー, 日本国北海道札幌市

値段の割によかったと思う。 市内中心まで散歩しながら十分に近い。
Stayed 3 nights in Nov 2018

10/10 Excellent

Shyang-yuh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務佳，價格實惠。
服務好，讓我們提前入住，且提供必要的協助。
Stayed 1 night in Sep 2018
Response from dhdjd on 22 Sept 2018
您好，感谢您的评价，期待您的再次到来。

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良好的住宿體驗
具體來說是物超所值的住宿體驗，服務人員都很親切友善，房間的整潔與陳設也打點得很好。
Stayed 2 nights in Sep 2018
Response from Dunhe Hotel on 19 Sept 2018
您好，感谢您选择并入住敦和大酒店，祝您旅途愉快!

8/10 Good

Changle

Liked: Staff & service, property conditions & facilities
Location is pretty good. Staff service is good. Recommended.
Stayed 3 nights in Jun 2018
Response from 01 on 5 Aug 2018
thank you！