Dear Christopher,thank you for choosing Almar Jesolo Resort & Spa for your stay and for sharing your opinion with us.We are happy to hear that you enjoyed our spacious and modern facility, however we are sorry to hear that not everything lived up to your expectations.As far as the beach is concerned, it is public property and therefore it is not directly up to us to prepare it. However, we would like to inform you that since 25 April the beach reserved for Almar has been fully equipped with umbrellas and sunbeds and, thanks to the presence of lifeguards, there is the possibility for all guests to bathe.We thank you for enjoying our indoor spa pool and the majestic 70-meter pool, partially covered and heated to three different temperatures. We would like to inform you that the two empty swimming pools do not belong to the Resort but are the property of the two buildings in front of the resort. We would also like to inform you that there is our summer pool bar “Lightblue Bar” at the edge of our swimming pool. However, it is actually operated during the high season months, i.e. from June to September, while during the remaining months it is serviced in the best way by our The River Lounge Bar staff. We are very sorry and apologize for the inconvenience with the drinks service, we will talk to the bar manager to better understand what may have happened and we will try to further improve our service.Lastly, we understand with regret that the temperature of the room was not to your liking, in this regard we would like to point out that during the period of your stay the temperatures were much higher than normal for this season, and in fact the abnormal heat only lasted a few days. As for the air conditioning of the hotel is centralized, however it can be modified by the guest raising or lowering by one or two degrees, and if it was not enough you can ask for it to be adjusted further to the reception staff, which is always available.We apologize again if everything has not lived up to your expectations and we will talk with the whole team to try to improve more and more the services offered.Hoping to welcome you back to Almar to offer you a better experience we offer you our best wishes,Monica BonamassaResident Manager

Dear Christina,Thank you for choosing Almar Jesolo Resort & Spa during your stay in Lido di Jesolo, and for sharing your opinion with us.We are very delighted that you enjoyed your stay and that you particularly appreciated the relaxing environments of our award-winning Almablu Spa. We are also pleased that you enjoyed the room assigned to you, with modern cozy design and large windows that make the light the protagonist. We are sorry that you found a service at the restaurant a little slow and we want to thank you for your report, we have discussed it with the Manager of the Department in order to improve this aspect.Looking forward to welcoming you again on the occasion of your next days of rest, we thank you for your words and wish you a wonderful day.Our best regards to you,Monica BonamassaResident Manager

Dear Jackie,Thank you for choosing Almar Jesolo Resort & Spa on the occasion of your stay at Lido di Jesolo, and for sharing with us your opinion about it. We are happy that your time with us has been excellent and that you have particularly appreciated the level of Mediterra Restaurant culinary proposal, elaborated by our expert Executive Chef using the best local products, of the highest quality. We are also pleased that you have noticed and appreciated the friendliness and kindness of our staff who, paying careful attention to our guests, tries to make your stay a dream and to satisfy every desire.Finally, we are happy that you appreciated the strategic position in which we are, which really allows you to enjoy relaxation and peace that in other more chaotic areas is difficult to reach. Nevertheless, we are just a short walk from the lively Bafile street with its shops and bars, and thanks to the bike rental service, free for our guests, you can easily reach even the most far areas.We want to thank you very much for your words and we hope to welcome you again in Almar Jesolo Resort & Spa on the occasion of your next days of rest. In the meantime, we offer you our best regards.Sincerely,Monica BonamassaResident Manager

Dear David,Thank you for choosing Almar Jesolo Resort & Spa for your stay at Lido di Jesolo, and for sharing your opinion with us. We are happy that your stay was so pleasant, that is our goal and your satisfaction is what makes us very proud.We are pleased that you have noted the availability and friendliness of our staff, which is selected because of its special kindness and constantly trained to improve in the service quality. We hope that you felt pampered and welcomed, and that you have collected with us indelible memories of happiness. In the hope of welcoming you back to our Resort, we greet you warmly and wish you a good day.Best regards,Igor ChinellatoGeneral Manager

Dear Luciana,It was a pleasure to have you as a Guest in Almar Jesolo Resort & Spa, thank you so much for your assessment.We are delighted that your Almar Experience has lived up to your expectations and that you loved your stay. We hope you collected indelible memories and sensations of pleasant abandonment and delightful calm. In the hope of welcoming you back to our Resort for your next holiday in Jesolo, to enjoy our 5 star Experience more and more, we thank you and wish you a nice day.Best regards,Igor ChinellatoGeneral Manager

Dear Richard,It was a pleasure to have you as a Guest in Almar Jesolo Resort & Spa, thank you for your excellent assessment.We are delighted that you appreciated our large, elegant heated pools and the friendliness of our service. Our trained staff is a united team and collaborates every day to ensure our Guests the best luxury treatment. It is therefore a source of pride for us to receive this positive opinion that encourages us to work even harder to offer an unforgettable Almar Experience.In the hope that you will choose to spend your next beach holiday with us, we thank you for your time and wish you a good day.Sincerely,Igor ChinellatoGeneral Manager

Dear Guest, with great regret we read the review you wrote on Expedia.com. Please, allow us to reply to your arguments. Firstly, we do not intend to reply to the negative and unjustified judgment towards the entire Almar Staff, specially, towards Mrs. Monica, since what unpleasantly happened in the pool during your stay, certainly did not depend on the will of any of the members of our Staff. Secondly, with reference to the unfortunate fact that happened in the pool, we would like to point out that from a health and safety perspective, all the due legal procedures have been activated. The chlorine levels in our pool are not only compliant with the Italian law, but also high enough to prevent hygiene risks: in this case, as the Staff became aware of the unpleasant situation, the chlorine rate has been immediately raised by 30%, an increase considered more than enough to face up this kind of issues. Moreover, all the Guests were prevented from getting back in the pool for at least 15 minutes, the time required to allow the chlorine to activate its bactericidal and disinfectant action and drastically reduce any possible health risk. Since we have not received any other complaints from the numerous Guests, who unfortunately witnessed the incident as you did - neither in person talking with our Staff, nor through other reviews on the different online portals - we therefore wonder if the grudge that transpires from your words could be due to Almar’s failure to fulfil some demanding claims made during your short stay. We refer to the clash that both you and your partner had with some members of our Staff when it had been pointed out that your dog was not allowed to stay by the pool, as well as at the Spa and at the restaurant area too, for hygienic reasons. Even these restrictions are clearly reported on Expedia.com. We are very sorry if you did not notice that at the time of your booking. However, in case of incomprehensibility or incompleteness of the information described on the portal, our Booking Office would have been at your complete disposal to clarify your doubts about it. Indeed, if you had also signaled the presence of your dog at the time of your booking, we would have immediately sent you our "Almar dog bon-ton" where it is clearly illustrated the accessibility regulation concerning 4-legged friends at our Resort. It could have helped you to figure out in advance if the afore mentioned rules would have suited or not, and more to decide if our five-stars Resort would have been the right choice for your holidays. However, as a Pet friendly Resort we want to highlight that despite some restrictions required for hygiene reasons, fully compliant with Italian laws, our 4-legged friends are always welcome. We are meant to give a 5-stars treatment to dogs too, as we offer them many ad-hoc-services, such as a Welcome Dog Kit including a little bed and bowls for water and food. As a matter of fact, this is what we offered to your little friend du

Dear Guest, thank you for recommending Almar Jesolo Resort & Spa. We are delighted to read you have fully enjoyed the hotel location, the modern design of our rooms and your stay in Almar. We are pleased you have recognized the quality of our service. We sincerely hope to see you soon once more in Almar. Our best regards.

Dear Guest, thank you for choosing Almar Jesolo for your stay. We are delighted to receive your appreciation rating and we would like to thank you for taking the time to leave a review with the Expedia Group. We are pleased to read your kind words of appreciation and to know you have recognized the quality of our service. Concerning the changing policy, at their arrival in room Guests find a paper in which it is written if they do not want towels to be changed each time, can hang them up, otherwise they have to put them into the bath/shower. We sincerely hope to see you soon once more in Almar, our best regards.

Dear Guest, thank you for choosing Almar Jesolo for your stay. We are delighted to receive your appreciation rating and we would like to thank you for taking the time to leave a review with the Expedia Group. We are pleased you have recognized the quality of our service. We sincerely hope to see you soon once more in Almar. Our kindest regards.

Dear Guest, thank you for sharing your impressions on your stay at Almar Jesolo. Your feedback is very important to us. We are delighted to read you appreciated the modern design of our hotel and our award-winning Almablu Spa; at the same time, we are glad to know our staff met your expectations. We are glad to hear you enjoyed our extensive breakfast buffet and we would like to express you our gratitude for recommending our delicious Nutella pancakes. We are happy to make you celebrate your wedding anniversary an unforgettable experience and we wish you to welcome you again in Almar. We would like to express you our gratitude for your decision to recommend our hotel and we sincerely hope to see you soon once more at our resort. Looking forward to serve once more your lodging needs, best regards, Igor Chinellato

Dear Guest, thank you for choosing Almar Jesolo for your stay and for sharing your impressions. We are delighted to read you enjoyed our extensive breakfast buffet and our gym facilities; we are glad to read you enjoyed the hotel location too and our free bicycle rental service. Regarding the inconvenience at the check out process, we would like to express you our sincere apologies: it normally does not happen and we can assure it was not because of your nationality. We would like to express you our gratitude for your decision to come back to our hotel and we sincerely hope to see you soon once more at our resort. Our best regards, Igor Chinellato