2/10 Teruk
BEN
Mengembara bersama keluarga dan kanak-kanak
9 Nov 2025
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
This was supposed to be a special trip for my wifeโs birthday with our 3 kids, but it was absolutely abysmal.
Zero Communication: The hotel advertises WhatsApp service for questions, but donโt bother: I messaged multiple times before arrival and got nothing but an auto-reply until the actual day we showed up. What is the point of offering this service if you never respond?
Family Suite Disappointment: The so-called โfamily suiteโ was run-down, with stained towels and dirty walls. I had asked if the room included a bath but received no answer before arrival. We were offered a portable one on check in and despite reminders to reception, no bath ever arrived. Female Staff member at checkout didnโt even apologiseโinstead, she tried to blame us for not making enough reminders. Total lack of accountability or basics of customer service.
Definitely Not Family-Friendly: While trying to get our children to sleep, we had to deal with groups of soldiers placed right underneath our roomโsinging karaoke late into the night and walking around topless, playing music with the door open from 6:30am. Zero planning, zero consideration for families. Reception excused it but offered nothing to help.
Negligent Theme Park Staff: Even the kibbutz theme park was badly runโthe staff didnโt care, broke smoking rules, and couldnโt be bothered to clean the play areas full of crisps and wrappings.
Disorganised, dirty, inattentive, and completely lacking in any respect for families or guest comfort.
BEN
Menginap 1 malam pada Nov 2025