City view
Check availability

Reviews of Hotel Rio Piedras

2.5 out of 5
Hotel Rio Piedras
Carrera 5 # 651, Jericó, Antioquia

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Roberta

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I wanted a room right in the middle of the center of town and I got it. I also wanted a place that wasn’t very expensive and very low key and I got that as well. However I didn’t realize it was a 3 star hotel and I guess I got what I paid for. At first I was put in a room with a balcony looking out to the main square. Sounds lovely but it was packed with people (because of Semana de Santa - Easter) and extremely loud in the room. So I asked to be moved to another room which the staff did with no problems. They were very nice which was the best part of the hotel. The room felt like a prison cell. White walls, no pictures and no windows at all. Luckily I had a fan because it was rather warm in there. It was clean but that’s the best I can say. The free breakfast was lacking as well. I only ate it once. One egg, one piece of slightly toasted bread and some fruit that may have been canned. Also there was no water for a shower on the day I was to leave but I think the whole town was like that so I cant blame the hotel. I dislike making negative comments like this because the people who work there are just wonderful . Really nice and really helpful. I’d suggest staying elsewhere off the main square and go to Jerico at another time not during a holiday because you’ll be joined by 100’s of others!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff Ever! Great hotel in Jerico
The place was clean and centrally located. The staff was helpful and friendly. I will for sure stay here again when I visit Jerico.
Stayed 1 night in Jan 2024

10/10 Excellent

Esperanza

Stayed 2 nights in Aug 2023

10/10 Excellent

Sara

Stayed 1 night in Aug 2023

8/10 Good

Camilo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Las almohadas decorativas también deberían ser lavadas frecuentemente
Stayed 2 nights in Jul 2023
Response from Juan P on 10 Aug 2023
Un saludo señor Camilo, esperamos que todo este muy bien!. Muchas gracias por su comentario, tomaremos las acciones correctivas pertinentes. Esperamos que haya disfrutado la estadia en nuestro Hotel

4/10 Poor

Enoc Rivera

Liked: Cleanliness
Disliked: Staff & service
We booked the king size bed suite. The rooms of this hotel are right next to a main street where all vehicles, especially noisy motorbikes and trucks have to travel to move around the city at any time. It feels like sleeping on the road. The noise of the motorbikes did not allow us to sleep for 2 nights, the room is a clean room that seems to have been remodeled, but it looks like a prison with high white ceilings without any wall decoration, just a TV on the wall full of ugly cables that lead to a huge table with which you hit your knee when walking. The windows do not have curtains to block out the morning light, which means that at six a.m. you’ll be awake . When we woke up (after a few hour sleep) we found out that the water heater was not working, having to shower in 58f (14c) weather, with water as cold as a cold river. Some people complained about it, and at night we managed to get hot water, but the next morning the water was freezing again. Staying in this hotel was a nightmare, the reasons to stay in a hotel is to sleep well and have a nice shower, neither can be achieved in this place. The staff, although friendly, did not guide us correctly on how to get tour guides to learn about Jericó, even gave us wrong directions. The food at the restaurant was horrible, we ate on one occasion and left the whole pizza on the table. The stay includes breakfasts, breakfasts that consisted of only 3 options, no juices, just coffee or tea, horrible, a poorly cooked single egg,
Stayed 2 nights in Jul 2023
Response from Juan P on 10 Aug 2023
Thank you for your feedback. I am very sorry to hear that you had such a bad experience at our hotel. We strive to provide the best service and comfort to our guests, and we clearly failed to meet your expectations. Please accept my sincere apologies for the inconvenience and discomfort you suffered.We take your complaints very seriously and we are working hard to address them. We have already contacted the maintenance team to fix the water heater issue and the cable management in the room. We have also ordered new curtains for the windows to block out light from the street. We are also reviewing our restaurant breakfast menu options to improve the quality and variety of our food. We appreciate your suggestions and we will use them to improve our service.As a gesture of goodwill, we would like to offer you a partial refund for your stay, as well as a complimentary voucher for a future stay at our hotel. We hope that you will give us another chance to show you our true hospitality and make up for this unfortunate incident. Please contact us.Once again, We apologize for the inconvenience and disappointment you experienced. We value your business and we hope to see you again soon. Thank you for choosing our hotel.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Old styled hotel ❤️
Stayed 1 night in May 2023
Response from Hotel Rio Piedras on 29 May 2023
We hope you have enjoyed our hotel

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Jan 2024

6/10 Okay

Jorge andres

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel bueno y bien ubicado
El hotel perfecto, súper bien ubicado y bueno. El personal muy amable, sin embargo creo que les falta tener más información de los tours que tienen, de taxis, etc, ser un poco más proactivos y resolutivos.
Stayed 1 night in Jan 2024

10/10 Excellent

Jose, Toa Baja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HOTEL LOCALIZADO EN LA PLAZA PRINCIPAL DEL PUEBLO
Stayed 1 night in Nov 2023

8/10 Good

Maria

Stayed 1 night in Aug 2023

8/10 Good

Franck

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy agradable
Stayed 1 night in Mar 2023
Response from Juan P on 10 Aug 2023
Gracias por tu comentario, esperamos que hayas disfrutado tu estadía.