Bar (on property)

Reviews of Centro Salama Jeddah by Rotana

Centro Salama Jeddah by Rotana
Al Madinah Al Munwarrah Street, Jeddah, Makkah

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 39 reviews" "
Rating 8 - Good. 13 out of 39 reviews" "
Rating 6 - Okay. 4 out of 39 reviews" "
Rating 4 - Poor. 4 out of 39 reviews" "
Rating 2 - Terrible. 2 out of 39 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jad

10/10 Excellent

Osama

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Andrea

Stayed 1 night in Mar 2023

8/10 Good

Sezin Hande

Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually is good hotel, with reasonable price I would say as it hard to find such level of hotels in Jeddah, but in general I do recommend and don’t histate to book.
Stayed 2 nights in Mar 2019

10/10 Excellent

Khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, still new and maintained.. requested extra authorization for incidentals but hotel outlets refused payment except in cash
Stayed 3 nights in Mar 2020
Response from Centro Salama Hotel on 15 Mar 2020
Dear Guest Thank you for your submitting your review and for choosing Centro Salama Jeddah. We are happy that you enjoyed your stay and we genuinely hope to have the opportunity of welcoming you again soon, regard the incident you mentioned it will be shared with concerned department. in the meantime, should you need further assistence please feel free to contact us at anytime. Regards, Centro Salama Jeddah Management

10/10 Excellent

Mohannad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean
Stayed 1 night in Mar 2020

6/10 Okay

Sezin Hande

Business traveller
Liked: Staff & service
except bathroom is okay
Overall okay but the sink in the bathroom doesn’t work properly and when you take a shower water goes everywhere as there is no curtain.
Stayed 2 nights in Feb 2020
Response from Centro Salama on 4 Mar 2020
Dear Mr. Sezin Greetings from Centro Salama Jeddah. Thank you for taking the time to share your feedback regarding your stay at our hotel. We pay attention to the reviews and comments as they help us understand better our guests' expectations. We look forward to welcoming you again at our hotel. Regards, Centro Salama Management

8/10 Good

Hm, Gurayat

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No answer from reception or room service, I think actually the room’s phone is not prepared well to call the required services.
Stayed 2 nights in Jan 2020
Response from General Manager on 21 Jan 2020
Dear Sir We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. We consistently strive to achieve high standards of service and regret we failed to meet your expectations on this occasion. We are looking forward to welcoming you back in the near future and assure you of our best attention and services at all times. Regards, Centro Salama Management

6/10 Okay

Bahjat, Mecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, staff, the room I dislike: The pool was under maintenance No toothbrush No shower robes
Stayed 1 night in Oct 2019
Response from Centro Salama on 14 Oct 2019
Dear Mr. Bahjat Greetings from Centro Salama Jeddah. Thank you for taking the time to share your feedback regarding your stay at our hotel. We pay attention to the reviews and comments as they help us understand better our guests' expectations. We look forward to welcoming you again at our hotel. Regards, Centro Salama Management

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019
Response from Centro Salama on 14 Oct 2019
Dear Sir/Madam Thank you for your submitting your review and for choosing Centro Salama Jeddah. We are happy that you enjoyed your stay and we genuinely hope to have the opportunity of welcoming you again soon. Regards, Centro Salama Jeddah Management

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Centro Salama Jeddah on 2 Sept 2019
Dear Valued Guest It’s a pleasure to learn you had a wonderful stay with us and that we were able to provide a memorable experience for you. Thank you very much for choosing Centro Salama Jeddah. We genuinely hope to have the opportunity of welcoming you again soon. Regards, Centro Salama Jeddah Management

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Centro Salama Jeddah on 28 Jul 2019
Thank You

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from General Manager on 2 Jul 2019
Dear Valued Guest Thank you for having taken the time in completing our guest survey following your recent stay at Centro Salama Jeddah. We are concerned that you gave a lower rating for many of the hotel services. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. Rest assured that all of your valuable feedback will be communicated to the concerned department heads to look into and make sure that it will not be repeated in the future. We do hope that you will consider us again for your future accommodation needs. Regards, General Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from Centro Salama Jeddah on 11 Jun 2019
Dear Matthew It’s a pleasure to learn you had a wonderful stay with us and that we were able to provide a memorable experience for you. Thank you very much for choosing Centro Salama Jeddah. We genuinely hope to have the opportunity of welcoming you again soon. Regards,

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
not bad location and property. but the booking price was a bit miselading
Stayed 1 night in May 2019
Response from Centro Salama on 5 Jun 2019
Dear Valued Guest It’s a pleasure to learn you had a wonderful stay with us and that we were able to provide a memorable experience for you. Thank you very much for choosing Centro Salama Jeddah. We genuinely hope to have the opportunity of welcoming you again soon. Regards, General Manager

2/10 Terrible

Obaid

Disliked: Cleanliness, room comfort
Stayed 1 night in May 2019
Response from Centro Salama on 18 May 2019
Dear Obaid Thank you for having taken the time in completing our guest survey following your recent stay at Centro Salama Jeddah. We are concerned that you gave a lower rating for many of the hotel services. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. Rest assured that all of your valuable feedback will be communicated to the concerned department heads to look into and make sure that it will not be repeated in the future. We do hope that you will consider us again for your future accommodation needs. Regards, General Manager

6/10 Okay

MB

Business traveller
Liked: Cleanliness, staff & service
I like the location, in the middle of jeddah. I didnt likenthe fact that there is no door for the shower, my room was flooded.
Stayed 2 nights in Apr 2019
Response from Centro Salama on 18 May 2019
Dear Valued Guest Thank you for taking the time to write and share your experience during your recent stay at Centro Salama Jeddah. It was indeed a great pleasure to have you as our guest. We have however noted your comments and concerns and we will look into it accordingly. We genuinely hope to have the opportunity of welcoming you again soon. Regards, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Centro Salama on 18 May 2019
Dear Valued Guest Thank you for taking the time to write and share your experience during your recent stay at Centro Salama Jeddah. It was indeed a great pleasure to have you as our guest. We have however noted your comments and concerns and we will look into it accordingly. We genuinely hope to have the opportunity of welcoming you again soon. Regards, General Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Bad checkout ! And they close the pool very early
Stayed 2 nights in Apr 2019
Response from Centro Salama on 18 May 2019
Dear Valued Guest Thank you for taking the time to write and share your experience during your recent stay at Centro Salama Jeddah. It was indeed a great pleasure to have you as our guest. We have however noted your comments and concerns and we will look into it accordingly. We genuinely hope to have the opportunity of welcoming you again soon. Regards, General Manager

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent value. thank you.
Stayed 2 nights in Jan 2019
Response from Centro Salama Management on 16 Apr 2019
Dear Mr. Hussein Thank you for having taken the time to share your experience with us and we're thrilled to know you were able to take advantage of our prime location. We're also pleased that our amenities and services accommodated you perfectly It’s a pleasure to learn you had a wonderful stay with us and that we were able to provide a memorable experience for you. Thank you very much for choosing Centro Salama Jeddah. We genuinely hope to have the opportunity of welcoming you again soon. Regards, Centro Salama Jeddah Management

10/10 Excellent

AM, Riyadh, sa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice modern hotel on the main highway in Jeddah. Only stayed for one night, however, it was a pretty comfortable stay.
Stayed 1 night in Jan 2019
Response from Centro Salama Jeddah Management on 17 Feb 2019
Dear Am, It’s a pleasure to learn you had a wonderful stay with us and that we were able to provide a memorable experience for you. Thank you very much for choosing Centro Salama Jeddah. We genuinely hope to have the opportunity of welcoming you again soon. Regards, Centro Salama Jeddah Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location is nice but the rooms are small and bathroom so tiny
Stayed 1 night in Jan 2019
Response from Centro Salama Jeddah Management on 17 Feb 2019
Dear Valued Guest, Thank you for taking the time to write and share your experience during your recent stay at Centro Salama Jeddah. It was indeed a great pleasure to have you as our guest. We have however noted your comments and concerns and we will look into it accordingly. We genuinely hope to have the opportunity of welcoming you again soon. Regards, Centro Salama Jeddah Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on madinah road. Easy accessible. Very clean. Specious room. Prices are fair.
Stayed 1 night in Jan 2019
Response from Centro Salama Jeddah Management on 17 Feb 2019
Dear Valued Guest, Thank you for having taken the time to share your experience with us and we're thrilled to know you were able to take advantage of our prime location. We're also pleased that our amenities and services accommodated you perfectly We genuinely hope to have the opportunity of welcoming you again soon. Regards, Centro Salama Jeddah Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
1- I was waiting for half an hour at 9pm to fet my room ready. 2- breakfast is good. 3- staff treatment is friendly. 4- room is clean and comfortable. 5- swimming pool is small. 6- one tea mug was not cleaned properly.
Stayed 1 night in Jan 2019
Response from Centro Salama Jeddah Management on 17 Feb 2019
Dear Valued Guest, Greetings from Centro Salama Jeddah. Thank you for taking the time to share your feedback regarding your stay at our hotel. We pay attention to the reviews and comments as they help us understand better our guests' expectations. We look forward to welcoming you again at our hotel. Regards, Centro Salama Jeddah Management

8/10 Good

Ghazi, Dammam, Saudi Arabia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price that was offered, and the close location to the airport.
Stayed 1 night in Dec 2018
Response from Centro Salama Jeddah Management on 17 Feb 2019
Dear Ghazi, Greetings from Centro Salama Jeddah. We would like to thank you for your time for posting your positive review. Wish you all the best and looking forward to welcoming you again at our hotel. Regards, Centro Salama Jeddah Management

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars hotel!
Excellent experience. Staff was super friendly and professional, hotel is new and clean, the area is central.
Stayed 2 nights in Sep 2018
Response from Centro Salama Jeddah Management on 17 Feb 2019
Dear Mohamed, It’s a pleasure to learn you had a wonderful stay with us and that we were able to provide a memorable experience for you. Thank you very much for choosing Centro Salama Jeddah. We genuinely hope to have the opportunity of welcoming you again soon. Regards, Centro Salama Jeddah Management

10/10 Excellent

ALFREDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Todo bien. Gente amable y atenta Hotel en perfectas condiciones.
Stayed 2 nights in Jan 2024
Response from Centro Salama on 23 Jan 2024
Dear ALFREDO, Thank you for sharing your feedback.At (Hotel name), we strive to offer the best experiences for our guests and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team. We look forward to hosting you again.Best regards,General Manager

8/10 Good

gelas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personnel au top
Nous avons surtout aimé le service et le personnel de cet hotel. Waseem à l'accueil est vraiment très compétent, le directeur de l'hotel très chaleureux et tout le monde a le sourire.
Stayed 1 night in Jan 2024
Response from Centro Salama on 20 Jan 2024
Dear Gelas,Thank you very much for your review on Hotels.comI am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Centro Salama.Best regards,General Manager

10/10 Excellent

Dominik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
صار مو مثل اول
صار سئ تعامل و اصطاف اول كان جميل مادري وش الي تغير بس ماحبي الاقامه الاخيره حقيقةً
Stayed 2 nights in Dec 2019
Response from Centro Salama Jeddah on 24 Dec 2019
عزيزي محمد شكرا لك لمشاركتنا تعليقك ورأيك بخصوص إقامتك معنا نحن نأسف جدا لسماع أن إقامتك قد كانت أقل من المتوقع. ونحن نقدر جدا تزويدك لنا بالمزيد من الملاحظات بخصوص خدماتنا حتي نعمل علي التأكد من حصولك علي أفضل الخدمات في إقامتك المستقبلية معنا ونتمني أن تتاح لنا الفرصة مجددا للترحيب بك في فندقنا في القريب العاجل مع تحياتي إدارة فندق سنترو سلامة جدة

8/10 Good

Fathi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Centro Salama on 31 Oct 2019
Dear Mr. Fathi Thank you for your submitting your review and for choosing Centro Salama Jeddah. We are happy that you enjoyed your stay and we genuinely hope to have the opportunity of welcoming you again soon. Regards, Centro Salama Jeddah Management

10/10 Excellent

mohammad, السعوديه

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Centro Salama on 24 Oct 2019
Dear Mohammad Greetings from Centro Salama Jeddah. What a delight to read about your experience with us. We are happy to know that your stay at our hotel was excellent and we highly appreciate your compliments. We wish you well and we look forward to welcoming you back again in the near future. Regards, Centro Salama Management

4/10 Poor

Saleem

Disliked: Staff & service, room comfort
Stayed 1 night in May 2019
Response from General Manager on 5 Jun 2019
Dear Saleem Thank you for having taken the time in completing our guest survey following your recent stay at Centro Salama Jeddah. We are concerned that you gave a lower rating for many of the hotel services. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests. Rest assured that all of your valuable feedback will be communicated to the concerned department heads to look into and make sure that it will not be repeated in the future. We do hope that you will consider us again for your future accommodation needs. Regards, General Manager

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز جداً
الاقامة رائعه في هذا الفندق فقد كان هادئ و تسجيل الدخول والخروج سريع و المواقف متوفره بالنسبه للفندق راقي وجميل وهادئ صغير نسبيا موقعه ممتاز اعجبتني مساحه الغرفه وخدمة الغرف سريعه و كان السرير مريح ونظيف جداً انصح به و بشده
Stayed 1 night in Mar 2019
Response from Centro Salama on 27 Mar 2019
Dear Mohammed, Thank you for having taken the time to share your experience with us. We are delighted to hear that our services and facilities met your expectation and that you strongly recommend our property to other visitors. We're thrilled to know you were able to take advantage of our prime location as we strive to provide our guests with an enjoyable visit and your praise lets us know we're doing our job. We look forward to hosting you again for yet another unforgettable stay. Regards, Centro Salama Jeddah Management

10/10 Excellent

Mohammed

Liked: Staff & service, property conditions & facilities, room comfort
جميل وهادي وملموم
الفندق جميل الموقع ممتاز النظافه سيئه خاصة دورة المياه السرير مريح المواقف متوفره انصح به
Stayed 1 night in Jan 2019
Response from Centro Salama Jeddah Management on 17 Feb 2019
Dear Mohammed, Thank you for taking the time to write and share your experience during your recent stay at Centro Salama Jeddah. It was indeed a great pleasure to have you as our guest. We have however noted your comments and concerns and we will look into it accordingly. We genuinely hope to have the opportunity of welcoming you again soon. Regards, Centro Salama Jeddah Management

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Everything perfect, but cleaning not as good as I expect from the category of the hotel. Really bad room soundproofing.
Stayed 2 nights in Dec 2018
Response from Centro Salama Jeddah Management on 17 Feb 2019
Dear Valued Guest, Thank you for taking the time to write and share your experience during your recent stay at Centro Salama Jeddah. It was indeed a great pleasure to have you as our guest. We have however noted your comments and concerns and we will look into it accordingly. We genuinely hope to have the opportunity of welcoming you again soon. Regards, Centro Salama Jeddah Management