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Reviews of Mercure Jayapura

3 out of 5
Mercure Jayapura
Jl Ahmad Yani No 12, Jayapura, Papua

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad management they try to rub the customer
Stayed 5 nights in May 2023
Response from Michael Frank on 30 May 2023
Dear Mr AliThank you for your feedback and We believe your feedback will deliver us the positive and good ambiance to improve our service to the guest better. However after we carefully investigated the broken TV On your room you are admitted the TV broken by your son, and you are agree to charged the broken TV with the amount you did not agree, the TV itself cost Rp5.500.000 and We ask you to pay for the TV replacement with only 90% from the real amount from the TV itself.Dear Mr …We apologize for uncomfortable situation at that moment.We are hoping can serve you better for your future stay SincerelyMichael Frank General Manager

10/10 Excellent

YANLIANA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied and happy guest
perfect and excellent. Attentive staffs, very kind.... sincere .. that hospitality mindsets ...just gonna give thumbs up👍👍
Stayed 1 night in Oct 2020

10/10 Excellent

Dinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the new hotel in town opened in dec 2016 if im not wrong, the room is clean, comfortable and spacious, i stayed in deluxe room

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2019