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Reviews of DoubleTree by Hilton Jamestown

4 out of 5
DoubleTree by Hilton Jamestown
150 W 4th St, Jamestown, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 412 out of 665 reviews" "
Rating 8 - Good. 145 out of 665 reviews" "
Rating 6 - Okay. 55 out of 665 reviews" "
Rating 4 - Poor. 29 out of 665 reviews" "
Rating 2 - Terrible. 24 out of 665 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary, newmarket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room fan was so incredibly loud that it kept me up most of the night. If it was turned off, it would get too hot in the room. We travelled mid May.
Stayed 1 night in May 2024

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the placesbof attraction that were on our to fo pist
Stayed 2 nights in May 2024

10/10 Excellent

Frank

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the oversized rooms, 2 bathrooms and 3 sinks! Great floor to ceiling windows and convenient 12 noon check out. Free parking, yummy restaurant and free cookies!
Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay in Jamestown, NY. We were there for the eclipse. It was a great location and easily walkable to the National Comedy Center.
Stayed 1 night in Apr 2024

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given the available options and proximity to the ice arena this was a great fit for our group. Decent amenities (pool, workout area, lounge / restaurant etc.). Note you do need a room key to operate the elevators or to open doors from the stairwell. No hockey sticks allowed in the hotel either (as an FYI).
Stayed 2 nights in Apr 2024

10/10 Excellent

BARBARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were clean and comfortable, staff was very helpful and pleasant.
Stayed 3 nights in Apr 2024

4/10 Poor

Edward

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Overpriced and terrible food. The breakfast buffet did not have made to order omelets as promised. Worse then what you get at a Holiday or Days inn for free.
Stayed 1 night in Apr 2024

8/10 Good

Douglas

Parking unsecure
Stayed 2 nights in Apr 2024

4/10 Poor

Laura

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Did not like that everything at the hotel was an upcharge. Wifi should have been free for guests as well as breakfast. It was also unclear if the two water bottles in the room were free or not, because the language of the label was confusing. The restaurant in the hotel took SO long to take our order, and the food was bad. I would not return.
Stayed 2 nights in Apr 2024

4/10 Poor

Victoria

Stayed 1 night in Apr 2024

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. The location is perfect for the hospital, dining, and activities.
Stayed 1 night in Apr 2024

4/10 Poor

Jeffrey

Stayed 1 night in Apr 2024

8/10 Good

Reynaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean, quiet, and mostly updated facility. The best mixture of affordability and comfort in Chautauqua County.
Stayed 4 nights in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. I had a problem with the linen, and they fixed it immediately. Great stay!
Stayed 5 nights in Mar 2024

10/10 Excellent

Cristiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a great hotel. Highly recommend it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kelly

Stayed 1 night in Mar 2024

8/10 Good

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue the room type I had reserved was not available but looks like it was expidas fault.
Stayed 1 night in Feb 2024

10/10 Excellent

AlwaysMore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing at the DoubleTree. When I say staff I mean the staff working at the front desk. They more then accommodated all of my needs . I felt like they went above and beyond to help me since I had 3 small children and could not leave the room without taking them with me. The hotel is exceptionally clean and extremely safe. You can not get anywhere in the hotel without using your key so you don't have to worry about stranger wandering the hotel. Aftwr speaking with starr with decided to book another night. We paid for the room and went to show the reservation to the desk. The manager the. Tells us due to our autistic daughter dialing 911 on day one he wouldn't allow us an additional night. Hotel staff said the 911 call was no big deal but the manager disagreed in fact he also said we didn't allow housekeeping in along with other lies. He ended up calling the police lying to them by saying we refused to leave. Not recommended based on manger who 2will be reported.
Stayed 4 nights in Feb 2024

10/10 Excellent

Cristiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Clean and comfortable.
Stayed 1 night in Feb 2024

6/10 Okay

Shannon

Stayed 1 night in Feb 2024

10/10 Excellent

Beth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Everything was excellent! Easy to access location, clean & appealing landscaping, easy parking, outstanding front desk personnel, lovely room, HOT water, quiet, very clean, with a terrific onsite restaurant!
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very pleasant
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy

Stayed 1 night in Feb 2024

10/10 Excellent

Amon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful. The staff is great!
Stayed 2 nights in Feb 2024

10/10 Excellent

John or Marianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money. Would stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant option was perfect. Close to sights
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL!!
Wonderful stay!! Everyone was so friendly and welcoming and always made sure we were ok.
Stayed 3 nights in Feb 2024

4/10 Poor

Michael

Obnoxiously, loud hotel.
I’ve never wrote a review like this before in my life. I’m 65 years old. My wife and I wanted to get away for the weekend that was different. So we went to the Doubletree in Jamestown. After walking into our room, we noticed the carpet had not been vacuumed. Paper wrappers on the floor. With clumps of dirt probably from someone’s boot. The phone had dust on it I mean dust. We’re not impressed. There was no soap in the dispenser in the shower . We ate dinner 2 nights in the pub. Dinner was awesome. The problem on Friday night was very loud obnoxious people in the restaurant. Kids were out of control. No parenting. Those same kids were running up and down the hallways. Very loud. We dealt with it. Just took it on the chin. The second night again. Dinner was awesome. We’re sitting in our room around 8:00 PM. And all sudden the walls were thumping. Couldn’t hear music, I could hear was bass. we actually had to turn the TV up. We were on the third floor. I called the hotel desk. She was very nice. But it seem like she was waiting for my call. She already had an answer to move us. That would not worked out because hockey was still in the building. We didn’t want to be subjected to another night on the floor without a control kids. My question is why would you let your customers be ignored? Because of a wedding. When I checked in, they should’ve told me and made arrangements to put me maybe on the top floor at the end of the hallway.
Stayed 2 nights in Feb 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Very bright and clean! Hotel staff was exceptional!
Stayed 1 night in Feb 2024

10/10 Excellent

Scott, Pittston

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an issue with another area hotel and this hotel was more than understanding and helpful!!
Stayed 1 night in Feb 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities
Internet very slow and required a fee to upgrade to a reasonable speed when your competition, the Marriot does not charge for a fast speed. Charging $2 for a bottle of clean water in the room is incredible! Also your competition fits Doesn’t charge for water. On trip staying at the two different properties, the Marriot was a far better value.
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
was in town for a wrestling tournament and the hotel was very accomodating
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Stayed 1 night in Jan 2024

10/10 Excellent

Madeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking and we’re glad we made it. The staff was very nice. It just so happened that the night we were there they were having a music event. That was pretty cool. There was plenty of parking. The room itself was comfortable. We went to the breakfast buffet. That was $15 a person. There was plenty of food that was constantly being replaced as it emptied. The coffee was very tasty ( not bitter). We were given a cup of coffee to go. The hotel was quiet and clean.
Stayed 1 night in Jan 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Kaitlyn

Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Valerie

Very clean and excellent customer service
Stayed 1 night in Dec 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Monty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and quiet. Walkable to the Cherry Lounge for beer and wings. Easy free parking.Overall very satisfied.
Stayed 1 night in Dec 2023

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel and room itself were fantastic. The lack of vending machines and $4 water in the "store" felt a little greedy, as was advertising free wi-fi, only it's not free. The swimming pool was absolutely freezing cold and not enjoyable in the least.
Stayed 2 nights in Dec 2023

10/10 Excellent

Zachary

Stayed 3 nights in Dec 2023

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie, White Plains

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023