2/10 Terrible
Verified traveller
Travelled with family
4 Feb 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Stayed at Villas Montana in Costa Rica December 2019 with my family for a week. We encountered a Hotel that violated Several Safety and health code violations (photos attached), ( No smoke alarms in the suite , Exposed wiring from Wall sockets, unsafe elevator , room access requiring a manual key ( door was previously pried open). When we got to the room , it was filthy , we requested a they wash the sheets & towels,(we bought the detergent) and both toilet seats which they never did. We went through our own personal expense & time of cleaning the suite. Premises is not monitored by security and or CCTV except for the Baby Cam at the front desk. Wifi was barely adequate and only worked on the 3rd floor communal area. Staff was incredibly rude the entire time except of the cleaning lady that was assigned to our room. I'm a Silver member with HOTEL.com so i frequently book hotels through them but what disappoints me the most is how hotel.com advertises & promotes a hotel through their portal that has so many safety & health violations? Where are their standards & accountability? Logged a complaint with Hotel.com and no one from their team has reached out to me as of yet..
Verified traveller
Stayed 7 nights in Dec 2019