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Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. We look forward to serving you again soon! Have a great day!
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. We hope to see you again soon! Have a wonderful day!
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Have a great day!
Nice staff, clean, close to town center, and close to unf campus
Emily
Stayed 1 night in May 2024
Response from Ashleigh on 7 May 2024
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.We can’t wait to welcome you back! Have a wonderful day!
Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon. Have a great day!
Your decision to share a 5-star review with us fills us with immense gratitude. It’s guest like you who make our journey all the more rewarding. Thank you so much! We hope to see you again very soon!
Very convenient for our visit to UNF. Staff were very friendly.
Heidi
Stayed 1 night in Apr 2024
Response from Ashleigh on 7 May 2024
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.It’s guest like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Have a wonderful day!
Love this property and will be back again, this is definitely my go to place. My 2nd time being here
Jamie
Stayed 1 night in Apr 2024
Response from Ashleigh on 30 Apr 2024
Thank you Jamie, for taking the time to leave us a four-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share. We look forward to seeing you again soon! Have a great day!
10/10 Excellent
Candace
20 Apr 2024
Candace
Stayed 1 night in Apr 2024
Response from Ashleigh on 13 May 2024
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.We can’t wait to welcome you back!
Thank you Benjamin for sharing your experience with us here at Holiday Inn Express & Suites Jacksonville Town Center! We're over the moon knowing we hit the mark for you. Your kind words fuel our passion for what we do! We hope to see you again very soon! Have a great day!
Dear Alan, Thank you for your 4-star review! We're glad to know you had a positive experience with us. We're always looking to provide the best service possible, so we'd appreciate hearing what we did well and how we could make your next visit a 5-star experience. Hope to see you again soon! Have a wonderful day!
Thank you so much for taking the time to leave us this amazing review! .We're delighted to have exceeded your expectations Sydney! We hope to serve you again soon! Haave a great day!
Hi Michael, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with your stay here with us at Holiday Inn Express & Suites. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again! Have a great day!
Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We hope to see you again very soon! Have a wonderful day!
in the middle of everything yet off the beaten path
Gerald
Stayed 1 night in Mar 2024
Response from Ashleigh on 8 Apr 2024
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. We hope to see you again soon! Have a wonderful day!
I was very upset that I booked 2 nights through Expedia and prepaid them. The interview I came to town for was rescheduled and I asked to cancel the 2nd day and was told no I would be forced to pay for it even though I wanted to leave. I was also charged a separate incidental deposit I wasn't aware I was going to be charged. The property is clean but the rooms are basic there is nothing in the room to charge an incidentals fee for.
Janelle
Stayed 2 nights in Mar 2024
Response from Mac Jerry on 25 Mar 2024
Hello Janelle, First let me apoloze for your inconvinience. As your reservation was an advanced purchase prepaid reservation with third party, so we cannot adjust. Regarding 25 deposit that is refundable deposit and the hold on the card will drop out. All hotels have the deposit policy.Thank you for your comments on our clean rooms and hope you enoyed your stay. If you still have any questions or concerns please reach us.Sincerely,Mac JerryGeneral Manager
I spent 2 nights with my family and everything was excellent, comfortable beds, very good cleaning, very friendly staff and good breakfast.
Wanda
Stayed 2 nights in Mar 2024
Response from Ashleigh on 14 Mar 2024
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our hotel. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!
Thanks for the 5 stars Bryce, your review is a great way to let us know we’re on track for making our guest smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
10/10 Excellent
Sharon
Travelled with family
2 Mar 2024
Liked: Amenities
You had to drive to get access to restaurants
Sharon
Stayed 1 night in Feb 2024
Response from Ashleigh on 14 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
We are thrilled that you enjoyed your stay with us here at Holiday Inn Express & Suites. “Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to having you stay with us again! Have a wonderful day!
Property was well maintained with an attentive and courteous staff. The proximity to shopping and a variety of dining options was better than expected. Will definitely stay at this location again.
Arthur
Stayed 2 nights in Feb 2024
Response from Ashleigh on 23 Feb 2024
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with your stay. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!
Very friendly staff, clean rooms and lobby. Excellent breakfast with fresh ground, brewed coffee.
Albert
Stayed 1 night in Feb 2024
Response from Ashleigh on 13 Feb 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again! We hope to see you again soon! Have a great day!
Your decision to share a 5-star review with us fills us with immense gratitude. It’s guest like you who make our journey all the more rewarding. We look forward to having you stay with us again soon! Have a great day!
Loved my entire stay from start to finish. The staff were very friendly. My room was clean and smelled sanitized. Even the complimentary breakfast was superb. I will definitely book here again for all of my future Jax visits.
Latasha
Stayed 2 nights in Jan 2024
Response from Ashleigh on 29 Jan 2024
Thanks for the 5 stars Latasha, your review is a great way to let us know we’re on track for making our guest smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
The staff was welcoming, helpful and friendly. Slept wonderfully.
Cynthia
Stayed 1 night in Jan 2024
Response from Ashleigh on 29 Jan 2024
Thanks so much for your review Cynthia, we love getting feedback about our awesome staff and take pride in our customer service. We are very grateful that you had a wonderful stay! Hope to see you again very soon! Have a great day!
Thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day and keeps us pushing forward to even greater experience for our guest! We hope to have you stay with us again! Have a wonderful day!
Thank you for your kind words, Juan! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Your compliment means the world to us because we work hard to give each of our guest the greatest possible experience. We appreciate you picking our hotel and leaving a wonderful review. We look forward to having you stay with us again!
10/10 Excellent
Fernando
18 Jan 2024
Fernando
Stayed 1 night in Jan 2024
Response from Ashleigh on 30 Jan 2024
Thanks Fernando! It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at Holiday Inn Express & Suites Town Center receives your feedback – they’ll be thrilled to hear your kind words. Look forward to having you stay here with us again! Have a great day!
10/10 Excellent
Brian
16 Jan 2024
Brian
Stayed 1 night in Jan 2024
Response from Ashleigh on 7 Feb 2024
We genuinely thank you for your generous 5-star review. Your support as a guest and your willingness to spread the word about us means the world. Remember, we’re here for you, anytime. Look forward to seeing you soon
10/10 Excellent
Yesenia
Travelled with family, Travelled with family and small children, Business traveller
Thanks for sharing you 5 star review Yesenia. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. We hope to serve you again soon! Have a great day!
We very much appreciate the kind words and detailed feedback! We work hard to make each and every one of our guest feel special, so we are thrilled to hear how much you enjoyed your most recent visit here with us at Holiday Inn Express & Suites! We hope that we will see you again soon!
We had a great stay. The property was clean and well lit. It is close to anywhere you could want to shop or eat. We were very happy and would stay here again in the future.
Kimberly
Stayed 1 night in Jan 2024
Response from Ashleigh on 29 Jan 2024
Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.
We are incredibly grateful that you took the time to write such an admiring review. Our first concern is providing excellent customer service, and your compliments confirm that we are succeeding in this job. We appreciate your feedback and hope to see you again soon.
10/10 Excellent
Ivan
4 Jan 2024
Ivan
Stayed 2 nights in Jan 2024
Response from Ashleigh on 29 Jan 2024
Five stars, wow! We’re happy to have provide you with a outstanding stay here with us at Holiday Inn & Express Suites Guest like you motivate us to develop new ideas and make improvements to be the best we can be for our guest! We hope to see you again very soon!
10/10 Excellent
Alex
4 Jan 2024
Alex
Stayed 1 night in Jan 2024
Response from Ashleigh on 29 Jan 2024
Thank you for the 5 star review. It’s our pleasure to serve amazing guest like you. Have a great day, and stop by soon.
Hearing how much you loved your stay has brightened up our day here at Holiday Inn Express & Suites! Thanks for the great review you left us Willie and for choosing to stay with us! We can't wait to see you again soon!
We really appreciate you taking the time to leave us a review, Shot. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you. Look forward to seeing you again soon! Happy New Year!
Thanks for the 5 stars Pam, your review is a great way to let us know we’re on track for making our guest smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Have a great day!
Friendly staff. Nice rooms. Nice selection on breakfast. Only complaint was the tv and changing the channels it takes a hot minute to go from one station to the other. Otherwise great hotel. My go to when I’m in Jax.
Jill
Stayed 1 night in Dec 2023
Response from Ashleigh on 1 Jan 2024
Thanks Jill for your great review of about your stay. We’ve passed your kind words on to our team. They are passionate about providing all of our guest with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in future, we value our guests feedback for helping us to keep improving. Look forward to seeing you again soon! Have a wonderful day!
10/10 Excellent
Erik, PALMETTO BAY
29 Dec 2023
Erik
Stayed 1 night in Dec 2023
Response from Ashleigh on 29 Jan 2024
Thank you for your warm words, Erik We take pride in providing our guests with a pleasant experience. We are very happy that it was reflected in your stay! Hoping to serve you again soon!
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We hope to serve you again soon.
Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Look forward to seeing you again soon! Happy New Year!
Excellent hotel, clean, safe area great customer service at front desk
Jose
Stayed 1 night in Dec 2023
Response from Ashleigh on 1 Jan 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Have a great day!
We’re so happy to hear you had a great experience at Holiday Inn Express & Suites. Your review made our day! Our whole team works very hard to keep our guest happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.
It’s always amazing to hear that we’ve been successful in our goal of providing our guest with the best possible experience. Thank you for giving us the chance to serve you. We look forward to seeing you again soon!
Thank you for your outstanding 5 star review! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you. And look forward to having you stay with us again! Happy New Year!