All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel is close to the port for cruising. Its very clean.
Misti
Stayed 1 night in May 2024
Response from Amberly on 20 May 2024
Thank you so much for your wonderful review! We are thrilled to hear that you found our location convenient and had an excellent stay. Your recommendation means a lot to us.We look forward to welcoming you back.Best regards,
8/10 Good
Crystal
Travelled with family
18 May 2024
Check in was a breeze and super friendly. Only complaint- Our tub didn’t drain properly.
Crystal
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Crystal, Thank you for your feedback; we are pleased to hear you had a smooth check-in experience. We appreciate your comment regarding the tub drainage and will pass this on for further review. Your input helps us enhance our services for future guests.
Hello MICHAEL, We appreciate you taking the time to leave feedback on your experience. If there are any specific details you'd like to share with us to help enhance future stays, please feel free to contact our management team. Your comments are valuable to us as we strive to improve our services for all our guests.
8/10 Good
Julia, Tallahassee
Travelled with family and small children
13 May 2024
Liked: Property conditions & facilities
The doors were not locked at the time specified at 10:00pm. Overall, it was nice stay at reasonable price.
Julia
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Julia, We appreciate your feedback on your recent stay and are glad to hear you found our prices reasonable. We recommend guests reach out to management directly regarding any security concerns for further assistance.
Very disappointed! A big let down when we went to the pool and it was filthy dirty we couldn’t even use it. We wants a place in a quiet area with a nice pool because the beach is not in the cards this trip due to my eye surgery. So you can imagine my disappointment when the pool was too dirty to get in and cool off. Needless to say my trip was ruined
Kristin
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Kristin, We regret to hear about your disappointing experience at the pool area. We encourage guests to reach out to the hotel management directly to address any concerns or issues encountered during their stay. Your feedback is valuable, and we apologize for any impact it had on your trip.
Hello Layton,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
Hello Peggy,We are thrilled to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.
Hello Keiko,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
10/10 Excellent
Jermal N.
Travelled with family
4 May 2024
Liked: Staff & service
Short stay. Typical Holiday Inn. No issues so far.
Jermal N.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Jermal N.,We're delighted to hear you had a pleasant stay with us at Holiday Inn. Thank you for choosing our hotel for your accommodation needs. We hope to welcome you back again in the future.
10/10 Excellent
Ron
29 Apr 2024
Liked: Cleanliness, staff & service, amenities
The hotel was nice but alittle dated the ac was noisey an there copy machine broken thesink had no hot water it was ok but not a 130 dollar a nite hotel
Ron
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Ron, Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback and apologize for any inconvenience caused by the issues you mentioned. Your comments will be shared with the relevant teams for further review. We hope to have the opportunity to welcome you back for an improved experience.
The exhaust fan had a bad bearing so I listened to roaring all night. Not the end of the world but definitely didn’t sleep well
Archie
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Archie, We regret to hear about the inconvenience you experienced with the exhaust fan. Your feedback is valuable, and we have shared your comments with our maintenance team for further review. We appreciate you bringing this to our attention as it helps us improve our services for future guests.
I was checked in quickly and great customer service
rhonda
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello rhonda,We are pleased to hear that you found our check-in process efficient and enjoyed our customer service. Your feedback is valuable to us as we strive to provide an exceptional experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
8/10 Good
Jovon
11 Apr 2024
Liked: Staff & service
Jovon
Stayed 3 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Jovon,We appreciate you choosing to stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for an even better experience!
Hello Darren,We appreciate your kind words about our staff. Our team strives to provide excellent service to all our guests. Your feedback is valuable to us as we continue to enhance our guests' experiences. Thank you for choosing to stay with us.
8/10 Good
Mathew
8 Apr 2024
Mathew
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Mathew,We're glad to hear you enjoyed your stay with us! Please don't hesitate to contact us directly if there's anything we can do to make your next visit even better.
Hello Kim,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any additional feedback to share, please feel free to reach out to us directly. It would be a pleasure to welcome you back in the future.
The property was nice and clean. We encountered a small lizard friend while we were there, but staff quickly rounded him up and removed him from our room. My only complaint is the breakfast. It lacked flavor and tasted like it all came from microwave packaging. BUT it was free, so I can't complain, I guess.
I would stay here again.
Courtney
Stayed 2 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Courtney,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property nice and clean. Rest assured that we have taken note of your comments regarding the breakfast and will share them with our team for review. We look forward to welcoming you back in the future.
10/10 Excellent
Lotoya
28 Mar 2024
Lotoya
Stayed 2 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Lotoya,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again soon for another fantastic experience!
Hello Karen,We appreciate your positive feedback on our convenient location and well-maintained rooms. Your satisfaction is important to us, and we are delighted to hear that you had a pleasant stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
We were looking to stay close to the cruise port. This hotel was perfect. Close enough to businesses in case you need to run out. Great Breakfast, Friendly staff.
Danny
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Danny,We are pleased to hear that our convenient location and amenities met your needs during your recent stay. Our team works hard to provide a comfortable experience for all our guests. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us.
My wife, three kids and I stayed here for 2 days ..The room and whole hotel was very clean. Staff were nice and accommodating. We'd definitely be back and highly recommend it to others, including families.
Adam
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Adam, We appreciate your positive feedback on our clean accommodations and friendly staff. It's wonderful to hear that you and your family had a great stay with us. We look forward to welcoming you back in the future and appreciate your recommendation to others, especially families.
8/10 Good
James
16 Mar 2024
James
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello James, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Ileen breakfast lady was very kind and helpful. Breakfast food was average and bland. Ran out toilet paper in room.
James
Stayed 4 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello James,We appreciate your feedback regarding the breakfast service. Our team will look into ways to improve the breakfast offerings. Please be assured that we have taken note of the restroom supplies situation for future enhancements.
Hello Angela,We appreciate your feedback and are glad to hear you enjoyed your stay overall. Should you have any further comments or concerns, please feel free to contact our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future!
10/10 Excellent
Joe
Travelled with group
12 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Sink was stopped up and air conditioning was noisy all night.
Joe
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Joe,We are sorry to hear about your experience with the sink and air conditioning. Your feedback is valuable in helping us improve our services for all guests in the future. We encourage you to reach out to our management team directly to discuss your concerns in detail.
6/10 Okay
Leah
Travelled with family
11 Mar 2024
Liked: Staff & service, amenities
The carpets need to be cleaned but other than that we enjoyed our stay.
Leah
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Leah,We appreciate your feedback and are glad you enjoyed your stay overall. We will share your comments with our housekeeping team for their review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
6/10 Okay
Robert
7 Mar 2024
Robert
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Robert,We appreciate you choosing to stay with us. Please don't hesitate to reach out to us with any feedback you'd like to share. We look forward to hearing from you soon so we can address any concerns you may have.
6/10 Okay
Edward
4 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Free breakfast was not fit for consumption. Bed, furniture, bathroom fixtures were worn and tired.
Edward
Stayed 3 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Edward,We appreciate your feedback and regret to hear your experience did not meet your expectations. We value your comments for future improvements in our services and facilities. To address any concerns, we recommend reaching out to our management directly.
Hello WILLIAM A,We are pleased to hear that you found our staff friendly during your stay. Providing excellent service is our top priority, and we hope to welcome you back in the future.
The hotel staff is nice and breakfast was great.
The room is a little dirty in places and one of the pictures on the wall had mold on it. Nothing too big though...the carpet was clean enough to wear white socks without issue.
Marc
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Marc,We appreciate your positive feedback about our staff and breakfast. We have noted your comments about the room and will address them accordingly. Thank you for bringing this to our attention, we strive to continuously improve our guest experience.
Hello Nathan,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.
10/10 Excellent
Rebecca
29 Feb 2024
Liked: Cleanliness
Rebecca
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Rebecca,We are delighted to hear that you had a fantastic experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon for another wonderful stay!
10/10 Excellent
Kathleen
28 Feb 2024
Kathleen
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Kathleen,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.
10/10 Excellent
Reba
25 Feb 2024
Clean , front desk friendly, close to cruise port .
Reba
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Reba,We appreciate you highlighting our cleanliness, friendly front desk team, and convenient location near the cruise port. Your positive feedback is valuable to us as we strive to offer exceptional guest experiences. Should you have any further comments or suggestions, please feel free to reach out to our management team directly.
Hello Dave,We are delighted to hear that you enjoyed your stay with us, particularly the room and breakfast offerings. We strive to provide excellent value for our guests. Should you have any further feedback or queries, please reach out to our management team directly. Thank you for choosing to stay with us.
8/10 Good
Cheryl
Travelled with family
24 Feb 2024
Wonderful bed! Very clean room. Staff not particularly friendly but efficient. Breakfast is warm but not flavorful. Great places to eat and shopping nearby. Cruise port just 1.4mi. Airport about 8 mi. Lackluster pool area. Wendy’s in same parking lot basically.
Cheryl
Stayed 3 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Cheryl,We appreciate your feedback on our clean rooms and comfortable beds. We strive for both efficiency and friendliness in our staff. Your comments on breakfast and the pool area have been noted for future improvements. It's great to hear you found convenient dining options nearby and our proximity to the cruise port and airport beneficial for your stay.
Hello Bonnie,We are thrilled to hear you had a fantastic experience at our hotel! We hope to welcome you back soon for another great stay!
10/10 Excellent
Engrid
Travelled with group
19 Feb 2024
Liked: Amenities
Very clean room. The beds were comfortable, with a pillow choice of soft or firm. Dove shower products. The breakfast had a variety.
Engrid
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Engrid,We are delighted to hear that you enjoyed our clean rooms, comfortable beds, and selection of shower products during your stay. It's wonderful that you found our breakfast offerings diverse and satisfying. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.
2/10 Terrible
Teresa
17 Feb 2024
Teresa
Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Teresa, We apologize for falling short of your expectations. Please feel free to reach out to us so we can address any concerns you may have.
Hello Ellis,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience. If you have any additional feedback, we encourage you to reach out to us directly so we can address any areas for improvement. We hope to welcome you back in the future.
Hello Russell,Thank you for sharing your feedback with us. We're sorry to hear that your experience was not exceptional. We appreciate your comments and will take them into consideration to improve our services.
Very clean, comfy beds and nice staff. This is the perfect place to stay the night before cruising out of Jax port. Wendy’s next door gets crowded on the morning of departure for cruises so plan accordingly if you want lunch or breakfast. Hotel did serve a decent breakfast as well.
Carrie
Stayed 1 night in Jan 2024
Response from Manager on 17 Feb 2024
Hello Carrie,Thank you for choosing our hotel for your stay before your cruise. We're glad to hear that you found our hotel clean, with comfy beds and a friendly staff. It's great to know that you had a positive experience with our breakfast too. As for the crowded Wendy's next door, we recommend planning ahead if you'd like to have lunch or breakfast there on the morning of departure. We hope to welcome you back again soon.
Hotel was clean, quiet and convenient to the cruise port. The continental breakfast was surprisingly good. The breakfast staff were on top of everything.
Patsey
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Patsey,Thank you for your positive feedback! We greatly appreciate your kind words regarding our clean and quiet hotel. It's delightful to learn that our continental breakfast exceeded your expectations and that our breakfast staff provided excellent service. We hope you had a memorable stay and look forward to welcoming you back in the future.
Hello Tonna,We're delighted to hear that you found our hotel to be conveniently located near the port. We strive to provide a convenient and accessible experience for our guests. Thank you for sharing your positive feedback with us!
Thank you for taking the time to share your feedback regarding your most recent stay at The Holiday Inn Express & Suites Blount Island. I am sorry to hear about your disappointing experience with us, please know that all your comments will be shared with our team so we can improve in our hotel. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. We hope you give us another opportunity to serve you when your travels bring you to Jacksonville.
6/10 Okay
Sandi
Travelled with partner
5 Feb 2024
Liked: Staff & service
Found a dirty disgusting hand towel laying on the counter. Wanted to puke. Quaint hotel that served its purpose for the price
Sandi
Stayed 1 night in Feb 2024
Response from Amberly on 7 Feb 2024
Thank you for taking the time to share your feedback regarding your most recent stay at Holiday Inn Express & Suites Blount Island. I am sorry to hear about your disappointing experience with us, please know that all your comments will be shared with our team so we can improve in our hotel. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. We hope you give us another opportunity to serve you when your travels bring you to Jacksonville.
Nice hotel close to Carnival Port. We always stay here.
Simone
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Simone,Thank you for your loyalty and for choosing to stay with us again. We appreciate your positive feedback about our hotel's convenience to the Carnival Port. We look forward to welcoming you back for your next visit.