Exterior

Reviews of Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel

2.5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 700 out of 864 reviews" "
Rating 8 - Good. 118 out of 864 reviews" "
Rating 6 - Okay. 24 out of 864 reviews" "
Rating 4 - Poor. 10 out of 864 reviews" "
Rating 2 - Terrible. 12 out of 864 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Jazmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the rooms were amazing. I loved that they have dove soap and lotion in the bathrooms The only true issue was that the pool seemed to be dirty. I had use the pool cleaner myself to remove debris from the pool.
Stayed 1 night in May 2024

10/10 Excellent

Hyung-Kwun, Brooklyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean, and convenient.
Stayed 1 night in May 2024
Response from Ashleigh on 28 May 2024
We’re grateful for your loyalty and your kind words! It’s guest like you who inspire us to maintain the highest standards. We’re committed to delivering exceptional services and experiences, and we’re excited to continue serving you for years to come. We hope to see you again soon! Have a great day!

10/10 Excellent

Hyung-Kwun, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, and convenient.
Stayed 1 night in May 2024
Response from Ashleigh on 25 May 2024
Thank you for the kind words and positive feedback . We’re delighted that we could make your stay here at Holiday Inn Express & Suites Jax Town Center amazing. Hoping that we see you again soon. Have a great day!

8/10 Good

Alessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Ashleigh on 25 May 2024
Thank you for your 4-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Have a wonderful day!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for a Holiday Inn Express. Service was excellent.
Stayed 1 night in May 2024
Response from Ashleigh on 20 May 2024
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We hope to see you again soon! Have a wonderful day!

6/10 Okay

Jonathan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms smelled very bad and needs to be cleaned better
Stayed 1 night in Mar 2024
Response from Mac Jerry on 16 May 2024
Dear Jonathan,Please accept my sincere apologies about room smell and Thank you for bringing to our notice.Among many choices, Thank you for choosing Holiday Inn Express & Suites, Jacksonville Town Center hotel and hope you will give us another opppurtiny to show our cleaniness. Thank you,Mac Jerry,General Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 2 nights in May 2024
Response from Mac Jerry on 16 May 2024
Dear Lisa,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words alongto our housekeeping staff. Thanks again for staying with us. We hope to see you again soon!Sincerely,Mac Jerry,General Manager

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to university.
Stayed 1 night in May 2024
Response from Ashleigh on 13 May 2024
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job. We look forward to serving you again soon! Have a great day!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in May 2024
Response from Ashleigh on 13 May 2024
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. We hope to see you again soon! Have a wonderful day!

10/10 Excellent

Yoshihiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashleigh on 7 May 2024
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Have a great day!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean, close to town center, and close to unf campus
Stayed 1 night in May 2024
Response from Ashleigh on 7 May 2024
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.We can’t wait to welcome you back! Have a wonderful day!

10/10 Excellent

Jael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness 10/10!
Stayed 1 night in May 2024
Response from Ashleigh on 7 May 2024
Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon. Have a great day!

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent 👌
Stayed 2 nights in Apr 2024
Response from Ashleigh on 30 Apr 2024
Your decision to share a 5-star review with us fills us with immense gratitude. It’s guest like you who make our journey all the more rewarding. Thank you so much! We hope to see you again very soon!

10/10 Excellent

Heidi, Satellite Beach

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our visit to UNF. Staff were very friendly.
Stayed 1 night in Apr 2024
Response from Ashleigh on 7 May 2024
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.It’s guest like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Have a wonderful day!

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love this property and will be back again, this is definitely my go to place. My 2nd time being here
Stayed 1 night in Apr 2024
Response from Ashleigh on 30 Apr 2024
Thank you Jamie, for taking the time to leave us a four-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share. We look forward to seeing you again soon! Have a great day!

10/10 Excellent

Candace

Stayed 1 night in Apr 2024
Response from Ashleigh on 13 May 2024
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.We can’t wait to welcome you back!

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, would stay there again.
Stayed 5 nights in Apr 2024
Response from Ashleigh on 16 Apr 2024
Thank you Benjamin for sharing your experience with us here at Holiday Inn Express & Suites Jacksonville Town Center! We're over the moon knowing we hit the mark for you. Your kind words fuel our passion for what we do! We hope to see you again very soon! Have a great day!

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashleigh on 19 Apr 2024
Dear Alan, Thank you for your 4-star review! We're glad to know you had a positive experience with us. We're always looking to provide the best service possible, so we'd appreciate hearing what we did well and how we could make your next visit a 5-star experience. Hope to see you again soon! Have a wonderful day!

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashleigh on 16 Apr 2024
Thank you so much for taking the time to leave us this amazing review! .We're delighted to have exceeded your expectations Sydney! We hope to serve you again soon! Haave a great day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashleigh on 8 Apr 2024
Hi Michael, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with your stay here with us at Holiday Inn Express & Suites. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again! Have a great day!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ashleigh on 8 Apr 2024
Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We hope to see you again very soon! Have a wonderful day!

10/10 Excellent

Gerald, Newberry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
in the middle of everything yet off the beaten path
Stayed 1 night in Mar 2024
Response from Ashleigh on 8 Apr 2024
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you. We hope to see you again soon! Have a wonderful day!

4/10 Poor

Janelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was very upset that I booked 2 nights through Expedia and prepaid them. The interview I came to town for was rescheduled and I asked to cancel the 2nd day and was told no I would be forced to pay for it even though I wanted to leave. I was also charged a separate incidental deposit I wasn't aware I was going to be charged. The property is clean but the rooms are basic there is nothing in the room to charge an incidentals fee for.
Stayed 2 nights in Mar 2024
Response from Mac Jerry on 25 Mar 2024
Hello Janelle, First let me apoloze for your inconvinience. As your reservation was an advanced purchase prepaid reservation with third party, so we cannot adjust. Regarding 25 deposit that is refundable deposit and the hold on the card will drop out. All hotels have the deposit policy.Thank you for your comments on our clean rooms and hope you enoyed your stay. If you still have any questions or concerns please reach us.Sincerely,Mac JerryGeneral Manager

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 2 nights with my family and everything was excellent, comfortable beds, very good cleaning, very friendly staff and good breakfast.
Stayed 2 nights in Mar 2024
Response from Ashleigh on 14 Mar 2024
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our hotel. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

10/10 Excellent

bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Ashleigh on 14 Mar 2024
Thanks for the 5 stars Bryce, your review is a great way to let us know we’re on track for making our guest smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

10/10 Excellent

Sharon

Travelled with family
Liked: Amenities
You had to drive to get access to restaurants
Stayed 1 night in Feb 2024
Response from Ashleigh on 14 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Ilianecxy, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ashleigh on 14 Mar 2024
Thanks for the 5-star review, Llianecxy. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Charles, Avon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean &quite
Stayed 1 night in Feb 2024
Response from Ashleigh on 14 Mar 2024
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!

10/10 Excellent

Caroline

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ashleigh on 28 Feb 2024
We are thrilled that you enjoyed your stay with us here at Holiday Inn Express & Suites. “Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to having you stay with us again! Have a wonderful day!

10/10 Excellent

Arthur, Newberry

Liked: Cleanliness, staff & service, property conditions & facilities
Property was well maintained with an attentive and courteous staff. The proximity to shopping and a variety of dining options was better than expected. Will definitely stay at this location again.
Stayed 2 nights in Feb 2024
Response from Ashleigh on 23 Feb 2024
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with your stay. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very friendly staff, clean rooms and lobby. Excellent breakfast with fresh ground, brewed coffee.
Stayed 1 night in Feb 2024
Response from Ashleigh on 13 Feb 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again! We hope to see you again soon! Have a great day!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashleigh on 7 Feb 2024
Your decision to share a 5-star review with us fills us with immense gratitude. It’s guest like you who make our journey all the more rewarding. We look forward to having you stay with us again soon! Have a great day!

10/10 Excellent

Latasha, Conyers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my entire stay from start to finish. The staff were very friendly. My room was clean and smelled sanitized. Even the complimentary breakfast was superb. I will definitely book here again for all of my future Jax visits.
Stayed 2 nights in Jan 2024
Response from Ashleigh on 29 Jan 2024
Thanks for the 5 stars Latasha, your review is a great way to let us know we’re on track for making our guest smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

10/10 Excellent

Haydee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ashleigh on 29 Jan 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming, helpful and friendly. Slept wonderfully.
Stayed 1 night in Jan 2024
Response from Ashleigh on 29 Jan 2024
Thanks so much for your review Cynthia, we love getting feedback about our awesome staff and take pride in our customer service. We are very grateful that you had a wonderful stay! Hope to see you again very soon! Have a great day!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashleigh on 29 Jan 2024
Thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day and keeps us pushing forward to even greater experience for our guest! We hope to have you stay with us again! Have a wonderful day!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ashleigh on 30 Jan 2024
Thank you for your kind words, Juan! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

10/10 Excellent

Marta, Orlando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, nice and friendly staff
Stayed 2 nights in Jan 2024
Response from Ashleigh on 29 Jan 2024
Your compliment means the world to us because we work hard to give each of our guest the greatest possible experience. We appreciate you picking our hotel and leaving a wonderful review. We look forward to having you stay with us again!

10/10 Excellent

Fernando

Stayed 1 night in Jan 2024
Response from Ashleigh on 30 Jan 2024
Thanks Fernando! It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at Holiday Inn Express & Suites Town Center receives your feedback – they’ll be thrilled to hear your kind words. Look forward to having you stay here with us again! Have a great day!

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Ashleigh on 7 Feb 2024
We genuinely thank you for your generous 5-star review. Your support as a guest and your willingness to spread the word about us means the world. Remember, we’re here for you, anytime. Look forward to seeing you soon

10/10 Excellent

Yesenia

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashleigh on 30 Jan 2024
Thanks for sharing you 5 star review Yesenia. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. We hope to serve you again soon! Have a great day!

10/10 Excellent

Rodolfo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 1 night in Jan 2024
Response from Ashleigh on 29 Jan 2024
We very much appreciate the kind words and detailed feedback! We work hard to make each and every one of our guest feel special, so we are thrilled to hear how much you enjoyed your most recent visit here with us at Holiday Inn Express & Suites! We hope that we will see you again soon!

10/10 Excellent

Kimberly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The property was clean and well lit. It is close to anywhere you could want to shop or eat. We were very happy and would stay here again in the future.
Stayed 1 night in Jan 2024
Response from Ashleigh on 29 Jan 2024
Your words have brightened our day! We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ashleigh on 29 Jan 2024
We are incredibly grateful that you took the time to write such an admiring review. Our first concern is providing excellent customer service, and your compliments confirm that we are succeeding in this job. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Ivan

Stayed 2 nights in Jan 2024
Response from Ashleigh on 29 Jan 2024
Five stars, wow! We’re happy to have provide you with a outstanding stay here with us at Holiday Inn & Express Suites Guest like you motivate us to develop new ideas and make improvements to be the best we can be for our guest! We hope to see you again very soon!

10/10 Excellent

Alex

Stayed 1 night in Jan 2024
Response from Ashleigh on 29 Jan 2024
Thank you for the 5 star review. It’s our pleasure to serve amazing guest like you. Have a great day, and stop by soon.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ashleigh on 29 Jan 2024
Thank you for the kind words. We’re delighted that we could make your stay here worthwhile. Hoping that we see you again soon. Have a great day!

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Dec 2023
Response from Ashleigh on 1 Jan 2024
Hearing how much you loved your stay has brightened up our day here at Holiday Inn Express & Suites! Thanks for the great review you left us Willie and for choosing to stay with us! We can't wait to see you again soon!

10/10 Excellent

Shot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashleigh on 1 Jan 2024
We really appreciate you taking the time to leave us a review, Shot. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you. Look forward to seeing you again soon! Happy New Year!

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, awesome breakfast
Stayed 4 nights in Dec 2023
Response from Ashleigh on 1 Jan 2024
Thanks for the 5 stars Pam, your review is a great way to let us know we’re on track for making our guest smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Have a great day!