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Reviews of Town House Inn

2.5 out of 5
Town House Inn
517 E Jackson Blvd, Jackson, MO

Reviews

8.0

Very good

Rating 10 - Excellent. 119 out of 287 reviews" "
Rating 8 - Good. 99 out of 287 reviews" "
Rating 6 - Okay. 31 out of 287 reviews" "
Rating 4 - Poor. 19 out of 287 reviews" "
Rating 2 - Terrible. 19 out of 287 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping guy was great, checked in on us to make sure we didn't need anything. We stayed 2 nights. Everything was clean and great except the beds were pretty hard. Other than that we loved it.
Stayed 2 nights in Apr 2024

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service
Older property, but I really liked the kitchen in it. Beds were not the most comfortable, but it’s overall not a bad little place.
Stayed 1 night in Apr 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay during the eclipse.
Stayed 2 nights in Apr 2024

2/10 Terrible

Craig

Travelled with partner
Motel failed to notify Expedia that they had no rooms, so we ended up not having the room we paid for. Expedia won't issue a refund because they say they reserved a room for us.
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Stayed 2 nights in Apr 2024

10/10 Excellent

Steve

Stayed 1 night in Apr 2024

10/10 Excellent

Ryna Lynn

Stayed 1 night in Apr 2024

6/10 Okay

Darcy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is an older property and while they are trying hard to refresh it, it has some issues. While I believe my room was technically clean, there were stains on the bedding and sheets. The bed had only a very thin spread and a sheet; not enough covers to stay warm without turning up the heat. The heater was loud and created quite a breeze that seemed to hit me no matter which bed I tried. There was quite a bit of road noise all night as well. On the plus side, it had a complete kitchen with refrigerator and stove/oven and microwave. The people in the office were friendly and I’m sure they would have come up with an extra blanket if I had asked. I just needed a place to sleep for two nights and did not stay in my room during the day, so it was adequate for my needs.
Stayed 2 nights in Mar 2024

6/10 Okay

James, Whitesboro

Business traveller
Liked: Amenities
Disliked: Cleanliness
Pretty much what you'd expect from a $45 room.
Stayed 1 night in Mar 2024

2/10 Terrible

Latoya

Disliked: Cleanliness, property conditions & facilities
My towels had hair on them. There were lots of scary people outside. The room had an odor. Furniture in the room was very worn
Stayed 1 night in Jan 2024

8/10 Good

Tracey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The manager is awesome! Super nice and friendly very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Travelled with partner
Liked: Amenities
This is my second time staying here and I’m very pleased all the way around
Stayed 2 nights in Mar 2024

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 1 night in Feb 2024

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from management on 17 Feb 2024
We thank and appreciate your feedback.

8/10 Good

Susan

Stayed 1 night in Jan 2024
Response from management on 22 Jan 2024
Thank you

8/10 Good

Darren

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from management on 17 Feb 2024
Thankyou very much, we will strive to meet your expectation and improve your experience.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management. on 28 Dec 2023
Thank you very much. We appreciate your feedback. Lt us know how we can improve and serve you better.

6/10 Okay

DONALD, Seale

Business traveller
Liked: Cleanliness
The price was definitely good and the neighborhood fine. But the heater didn't work and the gossamer bedspread couldn't keep up with the cold. Nice kitchenette but you'll need cutlery and anything else needed for cooking and eating.
Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
We are sorry for your experience with heater. We assure you better experience during next stay.

8/10 Good

Guyetta

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Dec 2023
Response from management on 10 Dec 2023
Thank you

10/10 Excellent

terri

Liked: Amenities
Excellent!!
Stayed 7 nights in Nov 2023
Response from management on 10 Dec 2023
Thank you, we appreciate your business.

6/10 Okay

Michele

Business traveller
Not friendly staff, dingy room
Check in was awkward. I stood at the desk for a while and when someone came out he just asked what I was there for. I told him to check in and he seemed confused. The room was okay. It needs to be cleaned more. Most surfaces were greasy or just dusty. The bed is too hard. The sheets had cigarette burns. The kitchenette is nice but doesn't come with supplies. I don't know if I would stay here again.
Stayed 1 night in Nov 2023
Response from management on 26 Nov 2023
Thank you your feed back. We would like to improve your experience if you want to give us opportunity again. Our staff take pride in their work. I am sorry for your experience.

2/10 Terrible

Shametra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from management on 26 Nov 2023
Thanks for your feed back. Let us know what can we improve so that you and other guest have positive experience.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fast internet and a place to sleep, all I needed!
Stayed 3 nights in Nov 2023
Response from management on 26 Nov 2023
Thank you very Much, Appreciate your feed back

8/10 Good

Stephanie, Scott City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend came back to the hotel a little before 9am, and found house keeping in our room. He was standing infront of the sink. When my boyfriend asked him what he was doing, he stumbled on his words and replyed with.." i was just checking to see if you guys were checking out or staying over." It wasnt even close to checkout time...
Stayed 1 night in Oct 2023
Response from management on 26 Nov 2023
Appreciate your feedback, we will ensure that it does not happen to you or other guest.

6/10 Okay

Lucinda, Independence

Business traveller
Liked: Staff & service, property conditions & facilities
Overall ok.
Stayed 1 night in Oct 2023
Response from management on 10 Dec 2023
Thank you, I hope you will give a chance of service again.

2/10 Terrible

Tracy

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Someone came in our room with their key while we were in bed.
Stayed 3 nights in Oct 2023
Response from management on 26 Nov 2023
It was a mistake, one of our guest gave us the wrong room number while they get a new key. We really apologize for the mistake made by us.

10/10 Excellent

Temekia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from management on 26 Nov 2023
Thank you very much. Appreciate your feedback

8/10 Good

Shirley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price. Ref. Kitchen area. Microwave.
Stayed 1 night in Oct 2023
Response from management on 26 Nov 2023
Appreciate your feed back Thank you very much

10/10 Excellent

Cary

Liked: Cleanliness, amenities, property conditions & facilities
Did not have parking in front of room I rented.
Stayed 1 night in Oct 2023
Response from management on 17 Oct 2023
sorry about that you didn't get the parking near your room.

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from management on 17 Oct 2023
thank you

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from management on 26 Nov 2023
Thank you very much for your feed back.

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. Needed to b sprayed 4 bugs. R feet got dirty from the carpet. Kitchenette was very nice.
Stayed 1 night in Oct 2023
Response from management on 3 Oct 2023
sorry about inconvenience, we will take care of that, looking forward for your next stay.

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besides
Stayed 1 night in Sep 2023
Response from management on 3 Oct 2023
Thank you, glad that you enjoys your stay here

8/10 Good

shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from management on 3 Oct 2023
Thank you for your business.

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The only thing the traffic was loud all night long. But they have places to be too. Absolutely loved my room. Had kitchenette with q bed and a single bed. Awsome people awsome stay. Thank you again.
Stayed 1 night in Jul 2023

4/10 Poor

Mike

They Had dogs smelled like pee. Pillow was flat. I would avoid this place
Stayed 1 night in Jul 2023

2/10 Terrible

Madison

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The ratings on Expedia was 8/10, so naturally we thought this was going to be a good experience. There were stains in the floor, pines in our shower, it smelled like cat urine, there was no glass in the peephole in the door, there was literally a sign saying to keep all things locked because of how sketchy the area was, always has to ring the bell to get service, our key randomly stopped working halfway through the stay, dirt and dust left in the bathroom. We stayed because we had already paid and we didn’t have anywhere else to go, but we will definitely not be back.
Stayed 2 nights in Jul 2023

8/10 Good

Joe

Liked: Cleanliness, staff & service
was satisfactory for a one or two day stay. Does have a kitchenette. Older facilities. No complaints. Was only staying for one night.
Stayed 1 night in Jul 2023

8/10 Good

Rod

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and room were clean but dated. The pricing was appropriate for the condition. Location was appropriate for our travels. Office staff were friendly and efficient. Had a problem with our initial room (TV didn’t work) and we were moved to another room in just a few minutes.
Stayed 1 night in Jul 2023

2/10 Terrible

Autumn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bedbugs
They have bedbugs dont stay here
Stayed 5 nights in Nov 2022

10/10 Excellent

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Hibernia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This was one place that had some vacancies and we needed a room. Thanks
Stayed 2 nights in Sep 2022
Response from Raj on 3 Oct 2022
Thank you so much for taking the time to leave a review about your stay here with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you.

8/10 Good

Felipe

Stayed 3 nights in Sep 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Sep 2022
Response from Raj on 17 Sept 2022
Thank you so much for taking the time to leave a review about your stay here with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you.

8/10 Good

Perry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For an older motel it was very well maintained. Although we did not have a reason to use it, it did have a kitchenette. The pillows were very thin. The air conditioner made an alien like noise when it started up and stopped. Like a spaceship.
Stayed 1 night in Sep 2022
Response from Raj on 19 Sept 2022
Thank you so much for taking the time to leave a review about your stay here with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you.

10/10 Excellent

Alberta, Crossville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man at the desk was very welcoming. My room was clean, my bed was so comfortable and I slept so good, the bed was so comfortable. I will definitely stay again.
Stayed 1 night in Sep 2022
Response from Raj on 17 Sept 2022
Thank you so much for taking the time to leave a review about your stay here with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you.

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times always clean and comfortable
Stayed 2 nights in Aug 2022
Response from Raj on 7 Sept 2022
Thank you so much for taking the time to leave a review about your stay here with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you.

8/10 Good

Felipe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room,
Stayed 3 nights in Aug 2022
Response from Raj on 31 Aug 2022
Thank you so much for taking the time to leave a review about your stay here with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness
Our first room stunk terribly. Moved to a different room and the AC unit was loud and hardly kept up. We left the next morning. SAD ending to a trip that was other wise great
Stayed 1 night in Aug 2022
Response from Raj on 29 Aug 2022
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.. However I am sorry we fell below your expectations. We take all review positive and negative very seriously and your feedback will help us to improve for our next guest. Thanks