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Reviews of Mia Reef Isla Mujeres - All Inclusive

4 out of 5
Mia Reef Isla Mujeres - All Inclusive
Calle Zazil-Ha S/N, Zona 7, Islote El Yunque, Isla Mujeres, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 486 out of 1002 reviews" "
Rating 8 - Good. 260 out of 1002 reviews" "
Rating 6 - Okay. 132 out of 1002 reviews" "
Rating 4 - Poor. 66 out of 1002 reviews" "
Rating 2 - Terrible. 58 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property. The best location on the island!
Stayed 5 nights in Apr 2024
Response from Ricardo from concierge on 1 May 2024
Dear Paul Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

2/10 Terrible

Anderson

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed overall.
Stayed 3 nights in Apr 2024
Response from Kevin from Concierge on 30 Apr 2024
Good afternoon Mr. Anderson Thank you for giving us the opportunity to review your comments! We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Ricardo from concierge on 30 Apr 2024
Dear Emma Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mia Reef was perfect. Great food, drinks and beautiful beach!
Stayed 4 nights in Apr 2024
Response from Ricardo from concierge on 30 Apr 2024
Dear Samantha Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great with just a few minor issues. First, my room was not ready upon check in. Waited 2 hours for that, but luckily concierge took our bags so we were able to just eat/hang out at the beach. The food like most all inclusives is okay, just have to find what is good pretty much. The buffet always had tons of options and the place near the beach to eat had some good tacos. The 2 other restaurants on property require 24 hours notice for reservations. Last thing that kept us awake at night was the birds! If you're staying in an ocean front villa, make sure to check the bird mating schedule. We were told they are there for 4-5 months and they are LOUD! All night and all day, sounded like cats fighting at the door, bring good earplugs! We went end of April. Everything else was great! The staff, the amenities, the property is GORGEOUS. The beaches are so nice and in the front there's great snorkeling. Also a highlight of this hotel is Kings Pool! It is a must when staying here! It has the best snorkeling on property and is so beautiful, we spent a whole day at this pool and had it all to ourselves. Place is definitely great if you just want to stay and have a few chill beach days for sure! Kept nice and clean as well. We did an excursion one day and transportation was easy! Would definitely come back.
Stayed 3 nights in Apr 2024
Response from Ricardo from concierge on 29 Apr 2024
Dear Erika Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Renee Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ricardo from concierge on 29 Apr 2024
Dear Renee Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

6/10 Okay

Evelyn, Alexandria

Travelled with partner
Disliked: Amenities
Surroundings are incredible! Amazing beach, best in the island, amazing for snorkeling. The hotel room is ok and the hotel`s location is just the best. Hotel quality is ok, needs a lot of improvement. It should not be considered all inclusive. The food at the buffet was unacceptable. But the food in the restaurants near by were great :)
Stayed 4 nights in Feb 2024
Response from Martin from concierge on 27 Apr 2024
Dear Evelyn Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

8/10 Good

Melissa K

Travelled with partner
Liked: Cleanliness, staff & service
Mia Reef is a beautiful setting. You cannot beat its location and natural beauty, the cove, the King's Bath, Atlantic view, palm trees, sand, fish and birds. Check-In had time share pressure. All-inclusive does not include a bali-bed, that is extra or only for timeshare members. A good variety of food and drink options included. Las Marias had incredible dining, very delicious and upscale. We preferred the outdoor dining to the indoor at Las Marias. Guillermo and Rogelio were very gracious. Sarimar had a buffet and hot grill style, allowing for great variety, something for everyone. Jerry and Gustavo were always quick to serve you. The Cevicharia had beachside informal dining by Roberto, where you could grab a refreshing beverage, tostada, tacos and ceviche. We enjoyed entertainment in the Blue Moon Bar, the Caribbean dancers, Mayan dancers and cirque performers. The Spa Mia was heavenly, with massages and sun care oils. Ileana was great! We went in mid April, so the Sooty Terns were in mating season by the villas. This made for a lot of noise, but after the first night we got used to them. Pretty neat to know that they fly for months at a time but come back to Mia Reef during this time of year. Loved being able to watch them laying their eggs. The villas were incredible, clean, great views, and the mini fridge was stocked daily. Minor setbacks were inconsistent on room towels, toiletries and fridge items you would get, pool was hazy. Can't beat the cove!
Stayed 8 nights in Apr 2024
Response from Ricardo from concierge on 27 Apr 2024
Dear Melissa Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Patricia l, Monroe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está buena no es hotel de lujo pero la playa es paradisiaca , está libre de sargazo y la atención del staff es excelente. Definitivamente volveremos el próximo año
Stayed 10 nights in Apr 2024
Response from Ricardo from concierge on 26 Apr 2024
Estimada Patricia, ¡Muchas gracias por tus amables comentarios y por tomarte el tiempo de publicar tu reseña en Expedia! Estaremos honrados de darle la bienvenida nuevamente en un futuro cercano a Mia Reef Isla Mujeres. ¡¡Saludos!! ¡¡Atentamente!!

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been here a few times and always bring new people along. Everyone we have brought have loved it as much as we do. Hope to come back again.
Stayed 4 nights in Apr 2024
Response from Ricardo from concierge on 24 Apr 2024
Dear Sandy Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Estella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kevin from Concierge on 24 Apr 2024
Dear Estella Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Courtney Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kevin from Concierge on 22 Apr 2024
Dear Elizabeth Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The location,staff ,beach were amazing..highly recommend
Stayed 5 nights in Apr 2024
Response from Kevin from Concierge on 21 Apr 2024
Dear Kimberly Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

6/10 Okay

James

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
You’re staying here for the location, not the resort. The resort is fine, not great, not awful. If you like finer accommodations with multiple robust food options you will find yourself complaining. Food is minimally acceptable and mostly buffet. But tons of affordable great food options two to three blocks away in town. But again, you are here for the beach and views. The water is remarkable. Extremely safe for people of all ages including young children. Nobody will be getting carried away by a current or rip tide, nobody will be drowning. More geared for beach bums if you want to stay on resort. If you like exploring Isla is a beautiful place too.
Stayed 7 nights in Apr 2024
Response from Kevin from Concierge on 21 Apr 2024
Dear James Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

10/10 Excellent

Vjola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Ricardo from concierge on 20 Apr 2024
Dear Vjola Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot all inclusive
Stayed 4 nights in Apr 2024
Response from Ricardo from concierge on 18 Apr 2024
Dear Jason Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Rhonda H., Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
The beaches in Playa Norte is beautiful and well worth the visit.
Stayed 5 nights in Apr 2024
Response from Ricardo from concierge on 18 Apr 2024
Dear Rhonda Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Neal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the staff. They were attentive, gracious, welcoming, friendly, honest...... I was impressed with the quality of food and drink. Over-all not a bad moment during the 9 days there. I will definitely be back.
Stayed 8 nights in Apr 2024
Response from Ricardo from concierge on 17 Apr 2024
Dear Neal Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

6/10 Okay

Audrey

Travelled with group
Liked: Staff & service
Disliked: Amenities
Limited all inclusive. First all inclusive I've been to with limitations on food and alcohol. For this reason i would not recommend or return. I will say the staff was excellent
Stayed 4 nights in Apr 2024
Response from Ricardo from concierge on 15 Apr 2024
Dear Audrey Thank you very much for your kind comments and for taking the time to post your review on expedia We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the water and snorkeling. We had two stingrays in the water below the villas. A moraine eel that I don’t need to see again. Amazing colours of water, tons of fish. Loved the villas and the location of the villas. Loved the food. The buffet was great. The restaurant is amazing. Did not expect that. The shrimp bar on the beach is great!! Staff goes above and beyond. We fell in love with the place because of the water/beach and the staff. We were shocked how busy the area can be. Up to 70 boats visit the bay on a busy day. Mind you they wade through the water to the north end beach and not Mia Reef beach, waters and grounds. We are from a small prairie town and do not care for masses of people. Having said that, it did not interfere with enjoying the vacation. Tourist area/street in North end was fun to walk through in the evenings. Tons of little stores, restaurants, bars out on the street. Snorkeling at Garrafon Beach Hotel worth it. With more coral than at Mia. Again lots of fish. Do not like the push for presentation on time share upon arrival. We firmly had to decline to engage in conversations on time share.
Stayed 8 nights in Apr 2024
Response from Ricardo from concierge on 15 Apr 2024
Dear Henry Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

8/10 Good

Ronald

Travelled with partner
Liked: Staff & service, amenities
Staff was very good. Property needs to be upgraded
Stayed 5 nights in Apr 2024
Response from Martin from concierge on 14 Apr 2024
Dear Ronald Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

8/10 Good

Andres I

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel is built on an amazing beach location, pretty much on top of a reef, you’ll love the white sand and the beach is pristine, goes forever shallow. The staff is also amazing, they will treat you like a king. Come here for nature and service, unfortunately the property lacks maintenance, so don’t expect high end or luxury. Food is abundant and good. Stay away from vacation plan sales, they still try to bully you into buying something, I had a terrible experience as they won’t listen to you when you say no and will harass you into buying some useless vacation plan
Stayed 6 nights in Apr 2024
Response from Ricardo from concierge on 13 Apr 2024
Dear Andres Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

6/10 Okay

Dallas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No entertainment! No beer choices
Stayed 5 nights in Mar 2024
Response from Ricardo from concierge on 9 Apr 2024
Dear Dallas Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

8/10 Good

Jaunni Ada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing and every room has an ocean view. The hotel was clean and the staff were great. The food is good. Great for families as lots of options available. The rooms are dated and getting run down. We had 2 adults and 2 kids in a deluxe ocean view room. We ended up with a king bed and a single, despite requesting 2 queen beds and booking through Expedia that listed 2 queen beds. Essentially getting 2 queen beds depends on availabilty when you check in.
Stayed 6 nights in Mar 2024
Response from Ricardo from concierge on 5 Apr 2024
Dear Jaunni Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

10/10 Excellent

RAVEN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Right on the water, beautiful water and quick access to beach!
Stayed 4 nights in Mar 2024
Response from Ricardo from concierge on 5 Apr 2024
Dear Raven Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can beat to views and beach
Stayed 7 nights in Mar 2024
Response from Kevin from Concierge on 3 Apr 2024
Dear Laura Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

6/10 Okay

Sarah Atkinson

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The big win for Mia is the private beach/lagoon. I’ve never seen water so blue. It was so gorgeous. The property needs some serious work. Broken chairs/tables/umbrellas. Seems like they haven’t been great about upkeep. Food is a joke. We went off site for almost every meal because either the Buffett options were terrible or the few restaurants on the property “were full”. The one breakfast and one lunch we had at Mia were the worst meals we had all trip. Upside is there are several great spots in golf cart distance. But that’s frustrating when you are paying for an “all inclusive”. We will be back to Isla but most likely not to Mia. Money is better spent elsewhere.
Stayed 4 nights in Mar 2024
Response from Martin from concierge on 3 Apr 2024
Dear Sarah Thank you very much for your kind comments and for taking the time to post your review on expedia We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

10/10 Excellent

Vanessa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, the stay was amazing and relaxing. Everyone is so nice ,from the food to the drinks are delicious. Theyake everything ao easy. The beach access is easy and very kid friendly. Kings pool is amazing!!!! Will definitely visit here again!
Stayed 4 nights in Mar 2024
Response from Kevin from Concierge on 2 Apr 2024
Dear Vanessa Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Breanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos was amazing! Staff was helpfyl, waitstaff was wonderful, everyone was kind!
Stayed 5 nights in Mar 2024
Response from Kevin from Concierge on 31 Mar 2024
Dear Breanne Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Holly

Travelled with family
Liked: Staff & service, amenities
Pros: Wonderful staff and amazing location that you can’t beat on the island. Food was decent. Cons: Check-in, didn’t get room based on description of what was booked, clean on the surface but really needs an upgrade- don’t look too close.
Stayed 7 nights in Mar 2024
Response from Martin from concierge on 31 Mar 2024
Dear holly Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Area surrounding the property is beautiful. A good location for large families. Plenty to see and do around the resort with cool shows. Food was just okay. Small families do not need to buy all inclusive.
Stayed 5 nights in Mar 2024
Response from Martin from concierge on 30 Mar 2024
Dear HEATHER Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

Casey Ryan

Stayed 5 nights in Mar 2024
Response from Ricardo from concierge on 19 Apr 2024
Dear Ryan Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Oscarlos

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito, con buena limpieza, la comida de buena calidad, buenas ofertas, tranquilo, seguro, la atención y el trato de máxima calidad.
Stayed 3 nights in Mar 2024
Response from Ricardo from concierge on 29 Mar 2024
Estimado Oscarlos, ¡Muchas gracias por tus amables comentarios y por tomarte el tiempo de publicar tu reseña en Expedia! Estaremos honrados de darle la bienvenida nuevamente en un futuro cercano a Mia Reef Isla Mujeres. ¡¡Saludos!! ¡¡Atentamente!!

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable, I love this Mia resort
Stayed 1 night in Mar 2024
Response from Kevin from Concierge on 28 Mar 2024
Dear Maria Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Shayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Ricardo from concierge on 29 Mar 2024
Estimada Shayna, ¡Muchas gracias por tus amables comentarios y por tomarte el tiempo de publicar tu reseña en Expedia! Estaremos honrados de darle la bienvenida nuevamente en un futuro cercano a Mia Reef Isla Mujeres. ¡¡Saludos!! ¡¡Atentamente!!

8/10 Good

guanyi

Travelled with partner
Liked: Cleanliness
Environment around hotel is extremely amazing, but room and staff are not match 5 stars. Too few restaurants, monotonous food. But housekeepers and concierge staff are good.
Stayed 3 nights in Mar 2024
Response from Ricardo from concierge on 25 Mar 2024
Dear Guanyi Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

8/10 Good

Juliana

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Ricardo from concierge on 26 Mar 2024
Dear Juliana Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property! Best beach in Mexico hands down. Rooms are very small and bathrooms are TINY! Staff was excellent and food was good for an all inclusive. Overall experience was great. We will return!
Stayed 7 nights in Mar 2024
Response from Kevin from Concierge on 25 Mar 2024
Dear Patricia, Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Stephanie

Stayed 3 nights in Mar 2024
Response from Martin from concierge on 14 Apr 2024
Dear Stephanie Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

6/10 Okay

James Justin, Huntsville

Travelled with partner
Disliked: Amenities, property conditions & facilities
Mia is an average all inclusive resort. Food options are extremely limited and lacking in quality. For the price paid I would honestly expect much more. The rooms are old and outdated and could use some serious maintenance. The property is small and was crowded when we were there with many families. The beach is nice, but small and covered seating is always full with nobody to be seen only beach towels taking up the precious shaded areas. You get what you pay for, well in this case you actually don’t.
Stayed 6 nights in Mar 2024
Response from Martin from concierge on 24 Mar 2024
Good afternoon Mr. James Thank you for giving us the opportunity to review your comments! We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

10/10 Excellent

JORGE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kevin from Concierge on 25 Mar 2024
Dear Jorge, Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

sherri marie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Mia Reef! It’s a great place with great staff! Luis, Roberto and Isle are the best! Beautiful grounds and the ocean is perfect for floating.
Stayed 7 nights in Mar 2024
Response from Ricardo from concierge on 22 Mar 2024
Dear Sherri Marie, Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

MARISOL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Martin from concierge on 11 Apr 2024
Estimada marisol, ¡Muchas gracias por tus amables comentarios y por tomarte el tiempo de publicar tu reseña en Expedia! lamentamos no poder entregar la habitacion que solicito sin embargo recuerde que en nuestras politicas el tipo de cama está sujeta a disponibilidad, pero nos esforzaremos para darle una mejor bienvenida nuevamente en un futuro cercano a Mia Reef Isla Mujeres. ¡¡Saludos!! ¡¡Atentamente!!

10/10 Excellent

Tavareau

Travelled with family
Liked: Staff & service, amenities
The ocean view is breathtaking
Stayed 4 nights in Mar 2024
Response from Kevin from Concierge on 21 Mar 2024
Dear Tavareau, Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and great location.
Stayed 5 nights in Mar 2024
Response from Ricardo from concierge on 19 Mar 2024
Dear Mrs. Melinda, Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

6/10 Okay

Anna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great position and staff but needs alot of updating. Buffet food was average at best.
Stayed 3 nights in Mar 2024
Response from Kevin from Concierge on 18 Mar 2024
Dear Mrs, Anna Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

10/10 Excellent

Liliana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean is more than beautiful,.. It’s Paradise! Great for families with kids.
Stayed 3 nights in Mar 2024
Response from Ricardo from concierge on 16 Mar 2024
Dear Mrs. Liliana, Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 Good

carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach!! Food was average Italian restaurant was not available for reservations. They need to add seating and at least allow each quest a night I tried to get a reservation for the entire time of stay and was unsuccessful.
Stayed 3 nights in Mar 2024
Response from Ricardo from concierge on 15 Mar 2024
Dear Mrs. Carolyn, Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

4/10 Poor

Jenifer

Disliked: Staff & service, property conditions & facilities
They gave us the wrong room and would not fix it. I booked 2 full beds and got a queen and a cot. There was no hot water throughout our stay. Food on the buffet was garbage. Food at the one and only restaurant was not much better. The cook making omelets to order would not serve me because I moved to the wrong side to make room for other patrons. Then she served me raw eggs the rest of the days and gave me dirty looks. The only good thing about this place is the beach. We rented a golf cart for the duration of our stay and ate off property. I would not return. There are other hotels across from it that share the beach.
Stayed 5 nights in Mar 2024
Response from Ricardo from concierge on 13 Mar 2024
Good afternoon Mrs. Jenifer Thank you for giving us the opportunity to review your comments! We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

8/10 Good

Jeannette Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The waters are absolutely gorgeous. The best beaches on the island. The reef and swimming hole around the reef is gorgeous. There is no place like this on the entire island. The staff at check in were fabulous and try very hard to make you stay great. The property however is very dated. If you’re looking for a newer resort, this is not. But it’s again THE BEST beach on the island. The room is ok. There is a buffet that you can eat 3 meals a day and there’s a restaurant with very limited seating. You can not eat there your first night. So plan on the buffet. You have to stand in line for the restaurant between 3pm-5pm each day to get a reservation for the next day. You better be there at 3pm because by 4pm there are no reservations. The 1 à la la cart restaurant switches between Mexican and Italian food. The Mexican food was our favorite. The resort tries hard to make the evenings fun with karaoke and a little dance show. This is not a 5 star resort but it’s on the most beautiful, flat calm, crystal clear waters. The best in all of Mexico in my opinion.
Stayed 3 nights in Mar 2024
Response from Martin from concierge on 13 Mar 2024
Dear jeannette, Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!