Isla Grande Spa Hotels

"The hotel is ok just a little dated…it’s celebrated 80 years and it’s showing its age in some areas…a good example would be the furnishings in the rooms…practical but old We found the some of staff not overly helpful…a tip is added to your check so they certainly do go out of their way to do anything extra…an example was we sat along the main pool for a drink and a server came to the loungers next to us brought something, looked directly at us and never came back..we waited for about 15 minutes then left Not all of the staff don’t go out of their way…the bartender at the adult pool made us some of the tastiest mojitos ever and did it with a huge smile…we tipped accordingly on top of the check…the room staff did a great job and our room was always neat and tidy…the staff at the front desk were great and helped wherever they could We received a free dinner on our first day from the hotel and enjoyed a tasty dinner at the buffet…if I have a complaint about the buffet, there was no egg station for a couple fried eggs if that’s what you wanted for breakfast but there were lots of things to have for breakfast One thing I would suggest to the hotel would be to provide face cloths in the rooms…there are none provided…all in all we had a nice stay…good location close to many things to do and great restaurants"

"I absolutely LOVED this hotel and their staff. The staff were so caring and welcoming wondering where we were going what adventures we had planned for the day and if we needed a taxi to get us there. The rooms were clean, our view was excellent as we were on the 8th floor. And the ocean was literally in pur back yard. What more could you adk for. Definitely going back and Definitely staying at this property again!"

"We loved this hotel! It is set in paradise, amongst a beautiful grove of trees with idyllic beaches. The cottages are perfectly equipped with comfortable beds and cool AC. Our family of four had a wonderful 36 hours at the hotel. The kids said it was their favorite hotel and didn't want to leave. It was wonderful to have the option to add on experiences - Ocenarium, snorkeling, walking to see bioluminescent plankton. We made many memories here! Highly recommended! "

"We had a great time. We stayed for a week and got to experience most of what the resort has to offer. We came with two little kids under two and glad we were put on the first floor and had a big family room. Moving around was hard work with a stroller because there’s lot of stairs and not enough ramps. The buffet food had lot of options to choose from. Some are hits and some misses. The restaurants had good food. My main issue was with communication. This was my birthday trip and I let the staff know during check in and asked what they offered for birthdays; I was told it was handled and during my dinner, no one was aware and I had to tell them it was my birthday. We weren’t told about the schedules or how anything worked, maybe it’s the language barrier. We had to figure things out and makeout what the pamphlet said. However we loved the overall staff from the restaurants to the lobby and overall services. Everyone is very patient and friendly. By the time we had to go the staff honestly felt like family. They knew our names and kids names. Really a great crew. "

"Yes"