"With all of the stellar reviews, we expected to fall in love with this place. Sadly, it just didn’t meet our expectations.
The good: Large, clean rooms. Beautiful grounds. Helpful, genuine staff. The pools were very nice. They went above and beyond there - pool staff would even come by and clean your sunglasses for you. The pool concierge helping set up your chairs was nice. Food was decent, but I’ll write more bad than good unfortunately. I will say the lamb chops and tiramisu was wonderful at Portofino. Also enjoyed the coconut shrimp at Oceana. Great food options
The bad: Upon checking in, we were approached by management in the lobby to “address our behavior last night”. Once I told them we just arrived 5 mins ago, they realized they thought we were someone else. Later we were told they’d make up for it with a bottle of wine - but we never received it. Started the trip off weird. On our last day, it seemed our room was assigned to someone else. Our tv had their name on the welcome screen. Again, left us with an uneasy feeling. With all of the rave reviews about the food, we expected better. I would give the breakfast Buffett a 5/10 for selection and variety. Dinner was just ok everywhere. Mostly though the complaint is that this hotel is boring! There’s pretty much nothing to do but hangout at the pool or beach. And the evening entertainment is pretty bland.
I would say this resort caters to ages 50+. If you’re younger than that, find somewhere a little more upbeat."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
