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Reviews of Best Western Gatehouse Hotel

3 out of 5
Best Western Gatehouse Hotel
799 Old Norwich Road, Ipswich, England

Reviews

8.2

Very good

Rating 10 - Excellent. 32 out of 86 reviews" "
Rating 8 - Good. 37 out of 86 reviews" "
Rating 6 - Okay. 9 out of 86 reviews" "
Rating 4 - Poor. 2 out of 86 reviews" "
Rating 2 - Terrible. 6 out of 86 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

keith

Business traveller
Liked: Cleanliness, staff & service, room comfort
Staff have the winning way
Outstanding staff, amazing service. Building a little tired, needs some love but the welcome and feeling we had on arrival and during the stay made it really great.
Stayed 1 night in Mar 2020

6/10 Okay

donna

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Okish!
I thought that the manager was really welcome when i arrived. I purchased the family room and stayed for 3 nights. On the second day i arrived back to my room being left wide open (i am not clear if this was from the cleaner or if someone had been in my room). When I raised this with reception, she commented how she would make a note of this and did not seem to appreciate how his may have impacted on me. I was in a annex or separate building (as it was a family room) and there was 1 room above me. The problem with this was that every time the person in the room above me moved, i heard him. This impacted on my quality of sleep. Other than the afformentioned, i found the accomodation clean.
Stayed 3 nights in Mar 2020

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very fiendly and welcoming
Stayed 1 night in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very friendly staff, food was good and beds comfortable
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A perfectly adequate overnight stop. Staff were friendly and helpful, eg immediately offered a different twin room for adult sons when we said first one smelled of cigarettes and damp. Swapped room was much nicer. Both double and twin rooms were completely clean and cosy in December once radiators were switched on. Easy to find and parking on site was useful.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Funnily enough i will stay again
I did love the location the staff and all as i wanted away from the hussle and bussle but i thought it could be cleaner But i am a clean freak
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good base for a weekend
Easy to reach and in a relatively quiet location. Ample parking. Service very good, and the hotel is clean and cared for. But my room was uncomfortably warm and the window didn't open far enough to cool it down, and I thought the bed was overly soft.
Stayed 1 night in Nov 2019

2/10 Terrible

Martyna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Arrived and wasn’t even able to get into the property, therefore couldn’t even stay the night. The hotel then wouldn’t even offer a refund despite not staying there. I had to spend another £70 to get a hotel elsewhere.
Stayed 1 night in Nov 2019

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here.
Had a bad start that for worse. Booked online and charged again on check in. Run down hotel. Meal not charged in the morning and staff struggled to refund their error. Phone calls chasing food bill and checked to make sure not already charged and when rang Back to pay they had already taken the funds. Arrogant call from customer services. Would not recommend at all. Badly run disorganised hotel.
Stayed 1 night in Jun 2019

2/10 Terrible

anthony

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
First Location- NO. Second Location - Definite Yes
Arrived and was placed outside the hotel in the Service area in a black wooden building. Room was not clean, bugs and chair broken. Immediately requested different room. Told none available due to Ed Sheeran concert the day before. Regardless, I booked this hotel months before and immediately paid upon arrival. Was required to stay in that room for 1 night. Then was moved the next day to another location in Claydon which was much better. Frankie, the Manager of these location, was very accommodating and immediately ensure that we were well taken care of in moving to this new location. After we moved the room was what we expected and the staff were very friendly and accommodating. Would we stay there again? Not in the first location which should never have been used for any guests. The second location would be a definite Yes. Thank you Frankie, Gill, Teresa and staff who made our stay of 2 weeks wonderful!
Stayed 14 nights in Aug 2019

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location staff lovely v helpful
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Tim

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Ian, Goldsboro NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in a quiet location, no traffic noise, and excellent service by the staff. Disliked that the bath/ shower could be a challenge for elderly or physically unstable visitors, and no night lights for reading in bed, room lights on or off, no in-between.
Stayed 1 night in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Fantastic little bolt hole here only6 quid in taxi to Portman road to see rodders..room for 3 was like a mini apartment..bathroom and beds spotless and staff were so accommodating..also loved the quaint little bar.. Will definitely use this establishment again **** and more from me
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot complain,fairly basic the only thing I would say is the shower tray is very slippery even before I used soap & there was no handle to grab inside Staff always friendly & helpful
Stayed 2 nights in Jun 2019

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a wonderful four night stay at The Gatehouse. The staff were so friendly, helpful and kind. The bed could have done with being a little longer and wider but that would be our only negative comment. Would certainly recommend this hotel and particularly the staff.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice .hotel very clean would recommend to my friends food excellent and good breakfast could not fault
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Tom, Edinburgh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and friendly staff. No issues at all.
Stayed 1 night in Jan 2019

8/10 Good

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business hotel
One of the best business hotels I have stayed in Ipswich. The staff are friendly, prices competitive, rooms well equipped and food good. I would definitely recommend this hotel.
Stayed 2 nights in Nov 2018

6/10 Okay

Ross

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Slowest Food Service in Ipswich
Hotel was well located and of a decent standard. This was let down badly by the dinner service. The team were pleasant enough however... On arrival about 5:40pm, I asked when dinner was served and was advised 7pm - 9pm. I booked a table for 7pm as I was very hungry. I arrived in the dining room and was seated at 6:55pm and given the menu's to select from. My food did not arrive at my table until 8:18pm... during which time I was not acknowledged or apologised to until the food finally arrived. There was no gesture of goodwill, no drink on the house at all... Very poor - The waitress simply said, sorry for the wait, we've been extremely busy.... I was second into the dining room?? Really let down the hotel - so much so that I didn't dare go for breakfast as I couldn't bear the thought of a delayed start to my day. Shame as the hotel had good potential.
Stayed 1 night in Nov 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

p, Poole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
The staff were very welcoming and the room was nice and clean and well presented. The food was lovely. Overall a really nice stay.
Stayed 1 night in Oct 2018

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No hot water and poor service.
We stayed at Holiday In on the old Norwich Road. We got up early because we had to be in London at a specific time. There was NO hot water for a shower, and nobody at reception to help us. When we checked out, we left comments to the effect we were dissatisfied with the hot water situation, but there was no concern expressed, or offer to make it right. I will never stay at that location again. We are Holiday Inn loyalty members, and I am disappointed that we were treated so poorly. On a positive note, we stayed at London Road Holiday Inn the next week and it was great.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great service and lovely comfortable night. The staff went out of their way to look after me
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay very much, the staff -Marina one of them and her sister- went out of their way to ensure our stay was phenomenal. The premises are lovely with a grand back garden perfect for a morning stroll, complete with squirrels, rabbits, and birds, including an apple or two!
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 6 nights in Sep 2018

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and close to Ipswich
Room extremely nice. Staff very attentive and helpful plus friendly. Food excellent This hotel deserves more stars.
Stayed 8 nights in Sep 2018

8/10 Good

Adam

Clean hotel but VERY dated!
Had a 1 night stay here with my son as a last minute stop over on a weekend outing and used a hotels.com free night. Although generally clean the hotel is VERY dated and needs some serious investment. My room which was very near reception was very small for a double but was adequate for 1 night, my biggest complaint would be that my curtains didn’t close properly so the room had constant light from streets lights or day light. Although it claims 24 hour reception it is only manned till 11pm after then there is a porter contactable via phone which makes the building seem very isolated! Would stay here again but only if it was cheap and not for more than 1 night
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Ipswich
Friendly staff, very comfortable room and excellent food
Stayed 1 night in Aug 2018

10/10 Excellent

Susan

Very enjoyable short break
We stayed for 2 nights and found the staff very friendly,welcoming and helpful. We had a nice room and the hotel is in a very quiet location. The food was excellent. Would definitely recommend.
Stayed 2 nights in Aug 2018

8/10 Good

Penny, Cambridgeshire

Liked: Cleanliness, staff & service, room comfort
Gardens
Very nice hotel extremely friendly staff - but needs to make more use of the grounds with some outdoor seating, tables etc especially as our summers are improving. Could also do with more signage as to whereabouts. Quite difficult to locate if, like us, you do not possess a Sat Nav or know the area at all.
Stayed 1 night in Aug 2018

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Sharon

Disliked: Staff & service, property conditions & facilities, room comfort
Disturbing
It was noisy within the room, right next to the kitchen heard all the talking from staff, banging crashing around early in the morning from kitchen staff. The floor boards were noisy above the room heard every noise from guests above. Constant banging of doors, could hear other guests snoring, constant dripping from the shower. Old Sach windows. The room was too crapped not worth what we paid. The pillows were too hard. Not much sleep at all.
Stayed 1 night in Aug 2018

4/10 Poor

LJP, Bristol

Disliked: Staff & service, property conditions & facilities, room comfort
Expected Geargian house got poor extension
We booked this stay based on the advertised Georgian house. We got there and were shown to one of 2 rooms, 12 & 14, which were an extension to th main house. No a/c. Like Fawlty Towers: having arrived at 17:30 the receptionist was not able to tell us what the menu was for dinner. Having unpacked we then went to the bar for a drink. The same receptionist left Reception to serve us. Limited choice of drinks and no ice. So we ended up eating elsewhere all weekend. We noticed through the weekend that glasses and bottles left outside were not removed. The worst thing was that sitting outside, you could see the family staffing the hotel lounging outside and it felt like we were invading their space.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Very dated and run down
The hotel itself is very run down and not well looked after. All staff are friendly enough, however they are few and far between - 1 staff member manning the reception desk, the bar and the restaurant. The rooms weren't particularly clean and mine smelt of damp. I also visited during the heat wave and my windows wouldn't open - I was provided with a fan but by the morning the room was hotter than outside.
Stayed 1 night in Aug 2018

6/10 Okay

jay, essex

Liked: Cleanliness, staff & service
Disliked: Room comfort
nice Small hotel very friendly
We had room 9 a very small room ,stiflingly hot on a June night,immediately next to road on the ground floor so very wary about opening the window.Fan supplied but not effective. Suggest air con . In a word, adequate! Staff however excellent.
Stayed 1 night in Jun 2018