"Check-in took too long as they were confused about 2 rooms being under 1 booking, they gave our guests a room that was already occupied and then had to change it after the bellhop alerted them to the issue, thankfully it was before they walked into an occupied room. The room was not thoroughly cleaned, ..."

"Devem caprichar mais na limpeza do banheiro principalmente no piso."

"Nota 10. Excelente. O serviço. Café da manhã. Tudo ótimo"

"Terrible experience for our family of two parents and two adult daughters! We had it reserved for 2 nights but could only stay one night because of the awful conditions. We arrived after 8:00pm, and apparently, that is the time when the staff for the Flats leave. The HOTEL CKERK gave us our keys. ..."