8/10 Good
Michael
29 Jul 2016
Liked: Cleanliness, property conditions & facilities, room comfort
Solid tangibles but poor services
Impressive pieces of furniture in the room, large size, comfortable bed, big bathrooms, but our sink was clogged and the mini-bar was warm. The spa hours on all the brochures was inaccurate with the working hours of the staff at the spa. After booking a massage at 10pm, I was told I could not do it because the staff went home at 10pm but all the brochures both in-room, at the spa and at the front-desk stated spa services were available till 11pm. I followed up with the GM of the hotel and was informed that all hotels around the world don't have chilled mini-bars, that this is the norm and that they were aware of the spa hours but no one wants to do anything about it. They fixed the clog sink and that's it. Breakfast was exactly the same every day during our 5 day stay! Beautiful hotel and location but it needs some training in service and management. Not 5 star in service.