Free WiFi, bed sheets

Reviews of The Embassy Hotel

3.5 out of 5
The Embassy Hotel
367 Hedon Rd, Hull, England

Reviews

8.0

Very good

Rating 10 - Excellent. 37 out of 76 reviews" "
Rating 8 - Good. 18 out of 76 reviews" "
Rating 6 - Okay. 11 out of 76 reviews" "
Rating 4 - Poor. 2 out of 76 reviews" "
Rating 2 - Terrible. 8 out of 76 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Hayley

Disliked: Cleanliness, property conditions & facilities
served purpose
The hotel served its purpose was just a place to sleep for a night. you don’t see the owner had to ring them to get a code to get into the building and the rooms. only after i booked i was informed the restaurant and bar was shut on a monday tuesday so we had to go out to eat. the parking was just the area where they keep the bins, could fit 2 cars max and only small cars (luckily mine is) as you have to drive through a small gate to get there. the walk to the room felt like miles and had a strong smell of pee everywhere. the room was ok. carpet had a lot of stains and weird smell in the small bathroom. on a lighter note the bed was clean and comfy , tea and coffee provided in the room and the lady on the phone was very nice and helpful.
Stayed 1 night in Feb 2024
Response from SC on 14 Feb 2024
Dear guestThank you for your feedback. We are pleased you enjoyed your stay with us. Our bar area is open on a Monday, Tuesday and Thursday serving evening meals and drinks for our guests. There must have been a misunderstanding as you arrived whilst I was at our suppliers but was on hand from early afternoon to serve and attend to your needs. We hope that you would consider a stay with us again in the future. Kindest regards.

10/10 Excellent

Kate

Stayed 1 night in Dec 2023
Response from SC on 7 Feb 2024
Dear GuestMany thanks for your valued feedback. We hope that you will consider a stay with us again soon.Best wishes

8/10 Good

Dean

Stayed 1 night in Oct 2023
Response from SC on 15 Dec 2023
Dear DeanThank you for your feedback. We hope that we will be able to welcome you back to The Embassy again soon. Kind regards.

6/10 Okay

D

Business traveller
Very basic. Not set for comfort
Stayed 1 night in Dec 2023
Response from SC on 15 Dec 2023
Dear guestThank you for your feedback. Kind regards

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th or 5th stay here now in 12 months
Stayed 1 night in Nov 2023
Response from SC on 15 Dec 2023
Dear Scott Thank you for your feedback and your continued support. We look forward to welcoming you back again soon. Kind regards.

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, driendly, peaceful place to stay.
Stayed 1 night in Oct 2023
Response from SC on 23 Oct 2023
Dear KeithThank you for your feedback and we look forward to seeing you again soon. Kindest regards

8/10 Good

Shaun

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in at anytime with access code to building , But got room at the front and was kept awake by constant lorries needs better windows to block the noise out .
Stayed 3 nights in Oct 2023
Response from SC on 23 Oct 2023
Dear ShaunThank you for your feedback. If you would be happy to stay with us again, please reach out to us to request a room at the back of the hotel. We will do our very best to accommodate any requests if we availability. Kindest regards

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from SC on 5 Oct 2023
Dear ScottThank you so much for your positive feedback. We look forward to welcoming you back soon. Kind regards

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keycode entry, no problems, just what i needed, will be stopping here again
Stayed 1 night in Sep 2023
Response from SC on 14 Sept 2023
Dear KeithThank you very much for your feedback. We are thrilled that you found the key code access easy to use and look forward to seeing you again soon. Kind regards

2/10 Terrible

S

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience at this hotel
Was noisy someone laughing loud can hear them in my room most off the night. Also shared toilet, had to go upto 3rd floor, i find it difficult to climb the stairs. Would not stay again. Thank you
Stayed 2 nights in Aug 2023
Response from SC on 18 Aug 2023
Dear guest I’m sorry that you found your stay less than satisfactory. Your booking was for a reduced room rate with the shared bathroom. We have do ensuites available to book that have private bathrooms. We are also able to accommodate special requests with prior notification to ensure a lower floor is allocated. Kind regards

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from SC on 23 Jul 2023
Dear DavidWe are keen to learn as to why you found your stay with us poor as no feedback was given. If you would like to contact us directly, or drop us an email it would be appreciated. Kind regards

10/10 Excellent

Ramiz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from SC on 18 Jul 2023
Dear guest We appreciate your feedback and hope that you will consider a stay with us again. Kind regards

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean cheap Hotel
Ibwas given an upgrade from a single to a double room. The room was newly decorated and for the price was very good value. Ensuite was ok and a decent shower. Im booked again for the next 3 weeks and hoping i am given the same room again. Nice roller blind on the large window kept the light out. Overall a decent hotel especially for the price.
Stayed 5 nights in Jul 2023
Response from SC on 18 Jul 2023
Dear guest We appreciate your kind feedback and comments. Thank you for your continued support. Kind regards

10/10 Excellent

Ramiz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing 10/10
Stayed 2 nights in Jul 2023
Response from SC on 18 Jul 2023
Dear guest We appreciate your feedback. Thank you for your stay. Kind regards

8/10 Good

Alastair

Stayed 1 night in Jul 2023
Response from SC on 18 Jul 2023
Dear guest We appreciate your feedback and hope that you will consider a stay with us again. Kind regards

10/10 Excellent

Scott

Stayed 1 night in Jul 2023
Response from SC on 9 Jul 2023
Dear GuestThank you very much for your positive feedback. We hope to see you again soon. Best wishes

10/10 Excellent

derek

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great little hotel
Regular visitor like the place
Stayed 1 night in Jun 2023
Response from SC on 13 Jun 2023
Dear Derek Thank you so much for your recommendation, and as always it is very much appreciated that you support us and choose us as your preferred stay in Hull. Best wishes.

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from SC on 20 May 2023
Dear guestThank you very much for your positive feedback. It is very much appreciated and we hope that you will consider a stay with us again soon. Kind regards

8/10 Good

Shiju

Stayed 1 night in Apr 2023
Response from SC on 3 May 2023
Dear guestThank you for your feedback. We hope that you will consider a stay with us again in the future. Kind regards.

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place and excellent good value for money.
Friendly place and excellent good value for money. On-site restaurant (Gingers) serves delicious food.
Stayed 1 night in Mar 2023
Response from SC on 3 May 2023
Dear guestThank you so much for your kind feedback. We are extremely pleased that you enjoy your stay with us. Kind regards

10/10 Excellent

G

Stayed 1 night in Feb 2023

10/10 Excellent

Scott

Stayed 1 night in Nov 2022
Response from SC on 1 Dec 2022
Dear ScottThank you so much for your feedback. We hope to see you again soon. Kind regards

8/10 Good

derek

Travelled with group
Liked: Cleanliness, property conditions & facilities
A nice clean comfortable hotel stayed here many times
Stayed 1 night in Nov 2022
Response from SC on 1 Dec 2022
Dear DerekThank you for your continued support. We look forward to seeing you again soon. Kind regards

2/10 Terrible

JOHN

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I wouldn’t stay there again
Stayed 3 nights in Nov 2022

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from SC on 15 Nov 2022
Dear guestThank you for your positive feedback. We hope to welcome you back. Kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from SC on 15 Nov 2022
Dear guestThank you for your positive feedback. We hope to welcome you back. Kind regards

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from SC on 1 Nov 2022
Dear guest Thank you for your recent feedback. We hope that you will consider a stay with us again in the future. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2022
Response from SC on 1 Nov 2022
Dear guest Thank you for taking the time to review. I hope that you will consider a stay with us again in the future. Kind regards

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Primm

Liked: Cleanliness, staff & service, property conditions & facilities
Best budget stay ever
Fantastic budget stay , good breakfast and good value , nothing poor, good shower.
Stayed 2 nights in Sep 2022
Response from SC on 3 Oct 2022
Dear guestThank you so much for your feedback. We hope to see you again when visiting Hull in the future.Kindest regards.

6/10 Okay

Ben

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It ok
Stayed 2 nights in Aug 2022
Response from SC on 9 Aug 2022
Dear Ben Thank you for your review. We hope that if you chose to stay with us again, we can improve on your rating. We trust that you found our communications between each other satisfactory prior to your arrival and your self check in service easy to manage. Kind regards

10/10 Excellent

Naomi

Stayed 1 night in Aug 2022
Response from SC on 9 Aug 2022
Dear guest Thank you very much for your positive feedback. We hope that you will consider a stay with us again in the future. Kind regards

10/10 Excellent

ALAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from SC on 7 Aug 2022
Thank you so much for your kind feedback Alan. We are thrilled you enjoyed your stay with us and hope to see you again in the future. Kind regards

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from SC on 7 Jul 2022
Dear guest Many thanks for your feedback. We hope that you will consider a stay with us again in the future. Kind regards

10/10 Excellent

derek

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great check in
Clean comfortable with self check in great
Stayed 1 night in Jun 2022
Response from SC on 28 Jun 2022
Dear Derek Thank you for your feedback. We are pleased you enjoyed your stay with us and hope to see you again in the future. Kind regards

8/10 Good

Ethan

Stayed 1 night in Jun 2022
Response from SC on 3 Jun 2022
Thank you for your feedback. We hope to see you again soon.

6/10 Okay

Derek

Liked: Cleanliness
Disliked: Staff & service, amenities
No staff at all. No breakfast. Dodgy/industrial area and very limited/unsafe parking. Room was ok. No towel rail.
Stayed 1 night in May 2022
Response from SC on 8 May 2022
Dear guest Our bar was closed for the evening of your stay due to no private function however someone is onsite at all times. Details of this is provided to you with your self check in code, together with car parking details. We have cctv covering the full area. We are located in an industrial area of Hull, in a prime position for the local industry. Breakfast is available from 6am and you was welcome to join us from that time. Your booking rate was Room only but can pay for a breakfast option should you have wished too. Kind regards.

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from SC on 4 Apr 2022
Dear Guest Thank you for taking the time to review. We appreciate your feedback and look forward to welcoming you again soon. Best wishes

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Superb staff! Sarah and her team are excellent. The facilities where just what we needed for our stay. The food is superb, all home cooked. The eggs benedict on the sunday morning where the best i have ever had, and ive been to The Ritz!
Stayed 1 night in Mar 2022
Response from SC on 30 Mar 2022
Dear guest Thank you so much for your kind words. I will pass on your comments to the rest of our team. We are thrilled that you enjoyed your stay with us and hope that we will see you again should you visit Hull. Kind regards.

6/10 Okay

Laura

Liked: Staff & service, room comfort
Had better
We arrived, good customer service, but in the bedroom was dusty, stained bedsheets, hairs in the shower. But had a really good night sleep at 8.30am a housekeeper walked straight in the bedroom while I was stood there naked getting dressed. But overall was ok.
Stayed 1 night in Feb 2022
Response from SC on 19 Feb 2022
Dear guest Thank you for your feedback. I will pass your comments on to housekeeping. I note from your booking that you booked a single occupancy room when in fact 2 guests stayed. I do hope that the reduction in price, helped your stay more enjoyable. Kind regards.

10/10 Excellent

Gary

Travelled with family
Liked: Staff & service, room comfort
Embassy hotel
Lovely hotel with very friendly and helpful staff. Room is basic Parking on the road Food was lovely and at a reasonable price Would stay again
Stayed 1 night in Feb 2022
Response from SC on 19 Feb 2022
Dear Guest Thank you for your kind comments. We are thrilled that you enjoyed your stay with us and we hope to see you again should you visit Hull in the future. Kind regards

6/10 Okay

derek

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Shocking
I dont even know where to start with this review. As soon as we arrived the strench of drains hit our noses. I think of must be opposite a water works or something. It was like something off Train spotting. The drains stank..It was set on an Industrial Park. My partner went to ask where the car parking was and had their payment machine shoved in his face before we had even got the bags out of the car. There was a big, very loud party going on in the main room of the Hotel that went on till god knows when. We had travelled from the Midlands and were starving when we got there, guess what ...no food on and no where to walk to to get any so we ended up getting a just eat in. The staff behind the bar were smirking at our accents..Its a good job we were so tired from the week because i dont think we would have slept otherwise the walls were paper thin... The bed was a box that you sank into and hurt your legs as you got out and the piece de resistance was the singing windows from the wind at 3am....NEVER AGAIN thanks !!!!!
Stayed 1 night in Nov 2021
Response from SC on 28 Nov 2021
Dear guest I am sorry to read your comments and as you have left an anonymous review, I am unable to question the welcoming you received from members of our team as I can not trace your booking. I am disappointed by this as we score highly on our service. If you can contact me directly, I would be appreciated. We are situated in an industrial part of the city, but this is stated on the sites and also that we hold private events in our function suite. The music is turned off at 12am under all circumstances. Unfortunately we do not serve food on an evening over the weekend and our cafe bar kitchen closes at 2pm. The facilities that we are able to offer are reflected in the price we charge. Kindest regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and good hotel
Excellent room and plenty of bath or shower rooms if u r not ensuite... good bus directly outside for Withernsea seaside town or a short walk for buses to Hornsea
Stayed 2 nights in Oct 2021
Response from SC on 24 Oct 2021
We are thrilled you enjoyed your stay with us and hope we can accommodate you again in the future. Many thanks

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from SC on 24 Oct 2021
Thank you for taking the time to review us. We are pleased you enjoyed your stay with us and hope you will consider booking with us again in the future.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saturday night stay to see Tom Jones
Went to see Tom Jones at Hull collage just a 40 min walk back to hotel after event, nice place quite busy with weddings and baby showers
Stayed 1 night in Sep 2021
Response from SC on 29 Sept 2021
Thank you for your recent feedback. We are pleased you enjoyed your stay with us and hope that you will consider us again when visiting Hull in the future. Kind regards

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Lovely staff and very clean , would stay again, thank you
Stayed 1 night in Aug 2021
Response from SC on 13 Aug 2021
Dear Guest Thank you so much for your lovely feedback. It is very much welcomed. I will ensure your comments are passed on to the rest of our team. Kind regards

8/10 Good

Osein

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A bit more friendly will go a long way for busines
Stayed 1 night in Aug 2021

6/10 Okay

Richard

Cheap place to lay my head
Nice greeting when checking in the area was not too bad, for the price paid i can not complain as i got a bed and a shower all to myself the bed linen probably could do with some vanish but was clean and soap and tv also provided as well as free wifi so don't expect the ritz
Stayed 1 night in Jul 2021
Response from SC on 11 Aug 2021
Dear Guest Thank you for taking your time to review. We pride ourselves on offering excellent value accommodation, primarily for the workforce ensuring clean and comfortable surroundings at an affordable price. We hope that you will consider staying with us again in the future. Kind regards

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel for work - all you need.
Stayed 4 nights in Jul 2021
Response from SC on 5 Aug 2021
Thank you for your feedback. We hope that you will stay with us again when working in the area. Best wishes