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The hotel served its purpose was just a place to sleep for a night. you don’t see the owner had to ring them to get a code to get into the building and the rooms. only after i booked i was informed the restaurant and bar was shut on a monday tuesday so we had to go out to eat. the parking was just the area where they keep the bins, could fit 2 cars max and only small cars (luckily mine is) as you have to drive through a small gate to get there. the walk to the room felt like miles and had a strong smell of pee everywhere. the room was ok. carpet had a lot of stains and weird smell in the small bathroom. on a lighter note the bed was clean and comfy , tea and coffee provided in the room and the lady on the phone was very nice and helpful.
Hayley
Stayed 1 night in Feb 2024
Response from SC on 14 Feb 2024
Dear guestThank you for your feedback. We are pleased you enjoyed your stay with us. Our bar area is open on a Monday, Tuesday and Thursday serving evening meals and drinks for our guests. There must have been a misunderstanding as you arrived whilst I was at our suppliers but was on hand from early afternoon to serve and attend to your needs. We hope that you would consider a stay with us again in the future. Kindest regards.
10/10 Excellent
Kate
17 Dec 2023
Kate
Stayed 1 night in Dec 2023
Response from SC on 7 Feb 2024
Dear GuestMany thanks for your valued feedback. We hope that you will consider a stay with us again soon.Best wishes
8/10 Good
Dean
14 Dec 2023
Dean
Stayed 1 night in Oct 2023
Response from SC on 15 Dec 2023
Dear DeanThank you for your feedback. We hope that we will be able to welcome you back to The Embassy again soon. Kind regards.
6/10 Okay
D
Business traveller
7 Dec 2023
Very basic. Not set for comfort
D
Stayed 1 night in Dec 2023
Response from SC on 15 Dec 2023
Dear guestThank you for your feedback. Kind regards
Dear KeithThank you for your feedback and we look forward to seeing you again soon. Kindest regards
8/10 Good
Shaun
Business traveller
20 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in at anytime with access code to building , But got room at the front and was kept awake by constant lorries needs better windows to block the noise out .
Shaun
Stayed 3 nights in Oct 2023
Response from SC on 23 Oct 2023
Dear ShaunThank you for your feedback. If you would be happy to stay with us again, please reach out to us to request a room at the back of the hotel. We will do our very best to accommodate any requests if we availability. Kindest regards
Keycode entry, no problems, just what i needed, will be stopping here again
Keith
Stayed 1 night in Sep 2023
Response from SC on 14 Sept 2023
Dear KeithThank you very much for your feedback. We are thrilled that you found the key code access easy to use and look forward to seeing you again soon. Kind regards
Was noisy someone laughing loud can hear them in my room most off the night.
Also shared toilet, had to go upto 3rd floor, i find it difficult to climb the stairs.
Would not stay again.
Thank you
S
Stayed 2 nights in Aug 2023
Response from SC on 18 Aug 2023
Dear guest I’m sorry that you found your stay less than satisfactory. Your booking was for a reduced room rate with the shared bathroom. We have do ensuites available to book that have private bathrooms. We are also able to accommodate special requests with prior notification to ensure a lower floor is allocated. Kind regards
Dear DavidWe are keen to learn as to why you found your stay with us poor as no feedback was given. If you would like to contact us directly, or drop us an email it would be appreciated. Kind regards
Ibwas given an upgrade from a single to a double room. The room was newly decorated and for the price was very good value. Ensuite was ok and a decent shower. Im booked again for the next 3 weeks and hoping i am given the same room again. Nice roller blind on the large window kept the light out. Overall a decent hotel especially for the price.
Michael
Stayed 5 nights in Jul 2023
Response from SC on 18 Jul 2023
Dear guest We appreciate your kind feedback and comments. Thank you for your continued support. Kind regards
Dear Derek Thank you so much for your recommendation, and as always it is very much appreciated that you support us and choose us as your preferred stay in Hull. Best wishes.
Dear guestThank you very much for your positive feedback. It is very much appreciated and we hope that you will consider a stay with us again soon. Kind regards
8/10 Good
Shiju
2 May 2023
Shiju
Stayed 1 night in Apr 2023
Response from SC on 3 May 2023
Dear guestThank you for your feedback. We hope that you will consider a stay with us again in the future. Kind regards.
Dear Ben
Thank you for your review.
We hope that if you chose to stay with us again, we can improve on your rating.
We trust that you found our communications between each other satisfactory prior to your arrival and your self check in service easy to manage.
Kind regards
10/10 Excellent
Naomi
7 Aug 2022
Naomi
Stayed 1 night in Aug 2022
Response from SC on 9 Aug 2022
Dear guest
Thank you very much for your positive feedback.
We hope that you will consider a stay with us again in the future.
Kind regards
Dear Derek
Thank you for your feedback. We are pleased you enjoyed your stay with us and hope to see you again in the future.
Kind regards
8/10 Good
Ethan
2 Jun 2022
Ethan
Stayed 1 night in Jun 2022
Response from SC on 3 Jun 2022
Thank you for your feedback.
We hope to see you again soon.
6/10 Okay
Derek
7 May 2022
Liked: Cleanliness
Disliked: Staff & service, amenities
No staff at all. No breakfast. Dodgy/industrial area and very limited/unsafe parking. Room was ok. No towel rail.
Derek
Stayed 1 night in May 2022
Response from SC on 8 May 2022
Dear guest
Our bar was closed for the evening of your stay due to no private function however someone is onsite at all times. Details of this is provided to you with your self check in code, together with car parking details. We have cctv covering the full area.
We are located in an industrial area of Hull, in a prime position for the local industry.
Breakfast is available from 6am and you was welcome to join us from that time. Your booking rate was Room only but can pay for a breakfast option should you have wished too.
Kind regards.
Superb staff! Sarah and her team are excellent. The facilities where just what we needed for our stay.
The food is superb, all home cooked. The eggs benedict on the sunday morning where the best i have ever had, and ive been to The Ritz!
Carl
Stayed 1 night in Mar 2022
Response from SC on 30 Mar 2022
Dear guest
Thank you so much for your kind words.
I will pass on your comments to the rest of our team.
We are thrilled that you enjoyed your stay with us and hope that we will see you again should you visit Hull.
Kind regards.
6/10 Okay
Laura
19 Feb 2022
Liked: Staff & service, room comfort
Had better
We arrived, good customer service, but in the bedroom was dusty, stained bedsheets, hairs in the shower. But had a really good night sleep at 8.30am a housekeeper walked straight in the bedroom while I was stood there naked getting dressed. But overall was ok.
Laura
Stayed 1 night in Feb 2022
Response from SC on 19 Feb 2022
Dear guest
Thank you for your feedback. I will pass your comments on to housekeeping.
I note from your booking that you booked a single occupancy room when in fact 2 guests stayed. I do hope that the reduction in price, helped your stay more enjoyable.
Kind regards.
10/10 Excellent
Gary
Travelled with family
14 Feb 2022
Liked: Staff & service, room comfort
Embassy hotel
Lovely hotel with very friendly and helpful staff.
Room is basic
Parking on the road
Food was lovely and at a reasonable price
Would stay again
Gary
Stayed 1 night in Feb 2022
Response from SC on 19 Feb 2022
Dear Guest
Thank you for your kind comments. We are thrilled that you enjoyed your stay with us and we hope to see you again should you visit Hull in the future.
Kind regards
I dont even know where to start with this review. As soon as we arrived the strench of drains hit our noses. I think of must be opposite a water works or something. It was like something off Train spotting. The drains stank..It was set on an Industrial Park. My partner went to ask where the car parking was and had their payment machine shoved in his face before we had even got the bags out of the car. There was a big, very loud party going on in the main room of the Hotel that went on till god knows when. We had travelled from the Midlands and were starving when we got there, guess what ...no food on and no where to walk to to get any so we ended up getting a just eat in. The staff behind the bar were smirking at our accents..Its a good job we were so tired from the week because i dont think we would have slept otherwise the walls were paper thin... The bed was a box that you sank into and hurt your legs as you got out and the piece de resistance was the singing windows from the wind at 3am....NEVER AGAIN thanks !!!!!
Verified traveller
Stayed 1 night in Nov 2021
Response from SC on 28 Nov 2021
Dear guest
I am sorry to read your comments and as you have left an anonymous review, I am unable to question the welcoming you received from members of our team as I can not trace your booking. I am disappointed by this as we score highly on our service.
If you can contact me directly, I would be appreciated.
We are situated in an industrial part of the city, but this is stated on the sites and also that we hold private events in our function suite.
The music is turned off at 12am under all circumstances.
Unfortunately we do not serve food on an evening over the weekend and our cafe bar kitchen closes at 2pm. The facilities that we are able to offer are reflected in the price we charge.
Kindest regards
Excellent room and plenty of bath or shower rooms if u r not ensuite... good bus directly outside for Withernsea seaside town or a short walk for buses to Hornsea
Robert
Stayed 2 nights in Oct 2021
Response from SC on 24 Oct 2021
We are thrilled you enjoyed your stay with us and hope we can accommodate you again in the future.
Many thanks
Thank you for taking the time to review us. We are pleased you enjoyed your stay with us and hope you will consider booking with us again in the future.
Went to see Tom Jones at Hull collage just a 40 min walk back to hotel after event, nice place quite busy with weddings and baby showers
Martha
Stayed 1 night in Sep 2021
Response from SC on 29 Sept 2021
Thank you for your recent feedback. We are pleased you enjoyed your stay with us and hope that you will consider us again when visiting Hull in the future.
Kind regards
Lovely staff and very clean , would stay again, thank you
William
Stayed 1 night in Aug 2021
Response from SC on 13 Aug 2021
Dear Guest
Thank you so much for your lovely feedback. It is very much welcomed.
I will ensure your comments are passed on to the rest of our team.
Kind regards
A bit more friendly will go a long way for busines
Osein
Stayed 1 night in Aug 2021
6/10 Okay
Richard
10 Aug 2021
Cheap place to lay my head
Nice greeting when checking in the area was not too bad, for the price paid i can not complain as i got a bed and a shower all to myself the bed linen probably could do with some vanish but was clean and soap and tv also provided as well as free wifi so don't expect the ritz
Richard
Stayed 1 night in Jul 2021
Response from SC on 11 Aug 2021
Dear Guest
Thank you for taking your time to review.
We pride ourselves on offering excellent value accommodation, primarily for the workforce ensuring clean and comfortable surroundings at an affordable price.
We hope that you will consider staying with us again in the future.
Kind regards