As picture showed there is a mattress on the bed since our hostel open in 2018.The mattress we provided has two sides,one side is soft,the other side is hard.Most of the time,we turn the hard side up,because of our domestic gusts like it.But we can turn the soft side up if we got gust`s requests. On Oct 18th,we got this Philippines woman`s reservations for three night (Oct 30th,Oct 31st,Nov 1st),and on these three night ,this Philippines woman booked three different rooms:Standard queen size room on first night, Deluxe family room on second night,and Standard twin room on third night. I fully understand it could come/leave in different numbers of family according to the room type,and I upgraded this Philippines woman`s room on first night to Deluxe family WITHOUT any charge in kindness.Also We offered free pickup service from train station about 22:30 on Oct 30th. (I think our kindness made this Philippines woman misunderstanding that we are weakness). After checking-in,it`s about 23:45,we got this Philippines woman`s requests that the mattress was hard,OK my wife immediately took the action and tried to turn on the soft side up,but this RUDE woman rejected,and my wife tied to give one more comforter quilt putting on top of mattress making it softer,but this RUDE woman rejected.Then this RUDE woman started to make big noises,bang the tables,and even worse stepping on the mattress and shouting in the middle night ,trying to wake up other gusts to watch THE SHOW.(all these statement is 100% true,we have two domestic gusts who was checking late and witness the whole thing.) Finally,the RUDE woman broke our sofa ,and took away the cushions to put on the bed.Funny and ironic thing is the RUDE woman got up late,seems she was sleeping very well. (Imagining,if you did not like a hotel,the first thing could get up early and leave asap.)

Dear Thanks for your reservation,glad to hear you were satisfied with our room and service. Best wishes to you. Thanks