Iron/ironing board, free WiFi, bed sheets
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Reviews of Redwood Suites

2.5 out of 5
Redwood Suites
11840 S Sam Houston Pkwy W, Houston, TX

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 35 reviews" "
Rating 8 - Good. 8 out of 35 reviews" "
Rating 6 - Okay. 7 out of 35 reviews" "
Rating 4 - Poor. 2 out of 35 reviews" "
Rating 2 - Terrible. 3 out of 35 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5 Stars
Excellent 5 Stars
Stayed 1 night in Feb 2024
Response from Sam on 3 Feb 2024
Thank you! We appreciate your business.

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Aug 2023
Response from Sam on 26 Aug 2023
Thank You ! We appreciate your business.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Redwood Inn
The room was very clean and i sleep comfortably
Stayed 1 night in Aug 2023
Response from Sam on 4 Aug 2023
Thank you! . We appreciate your business.

2/10 Terrible

Ariel

Njh
Response from Sam on 23 Jul 2023
Thank you for your feedback .. we appreciate business.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Just so so
No breakfast, not even coffee or snacks. No vending machines either. If you don't order out or bring your own stuff, you will be hungry. Bath towels were clean, but smelled old. Next time, if I use this hotel, I will bring a personal coffee maker.
Stayed 2 nights in Jun 2023
Response from Sam on 8 Jun 2023
Thank you ! We appreciate your feedback…

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at the Redwood Suites
I always choose this place whenever I’m in town.Its a great place to stay,staff is great.
Stayed 1 night in Mar 2023
Response from Sam on 31 Mar 2023
Thank You for your feedback. We appreciate your business..

10/10 Excellent

Akbar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2023
Response from Sam on 9 Mar 2023
Thank You! We appreciate your feedback..

10/10 Excellent

Akbar

Liked: Cleanliness, staff & service
I stayed in room 101 wonder experience clean spacious rooms friendly staff. Good internet compared to others in price range. Loved the place it's going to be my favorite one. Highly recommend
Stayed 1 night in Mar 2023
Response from Sam on 8 Mar 2023
Thank you! We appreciate your feedback..

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness
Not a very good area. The bed was horrible and it actually hurt my back the next day. I guess you get what you pay for. I wouldn’t stay here again.
Stayed 2 nights in Feb 2023
Response from Sam on 11 Feb 2023
Thank you! We appreciate you feedback..

4/10 Poor

Tijera

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Smells bad with roaches
Stayed 1 night in May 2022

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sam on 30 Apr 2022
Thank You! We appreciate your business..

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Overall good. Clean, comfortable, friendly staff. Only issues were thin walls made things a little noisy.
Stayed 1 night in Mar 2022

8/10 Good

Ashley

Business traveller, Travelled with partner
ok stay for the time being
Stayed 3 nights in Feb 2022
Response from Sam on 16 Mar 2022
Thank you! We appreciate you business..

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay.
It was overall a good experience.
Stayed 1 night in Jan 2022
Response from Sam on 6 Feb 2022
Thank you!! We appreciate your business.

4/10 Poor

Taufik Abdul, corona

Travelled with family, Business traveller
Disliked: Cleanliness
It’s was ok and I like the convenient food place around
Stayed 2 nights in Jan 2022
Response from Sam on 30 Jan 2022
Thank you!

6/10 Okay

Joseph

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021

6/10 Okay

Joseph

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for short stay!
Friendly, easy check-in. Property old but maintained. Had a problem with the air-con but but very quickly resolved by the staff. Very serviceable location at a great price. Breakfast closed due to CV-19 but manager had fresh coffee and snacks.
Stayed 1 night in Aug 2021
Response from Sam on 15 Aug 2021
Thank You!

6/10 Okay

Verified traveller

Business traveller
N/A
Stayed 3 nights in Jul 2021
Response from Sam on 20 Jul 2021
Thank You!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Quite awkward my first day at the property but we visiting made for a better lodging experience
Stayed 1 night in Jul 2021

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was clean but the blankets had holes in them
Stayed 1 night in Jul 2021
Response from Sam on 17 Jul 2021
Thank you! We appreciate your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T DO IT!!! They are liars!!!
These people are liars! They advertise breakfast and then don't provide it to you. Using covid as an excuse, but instead of removing it from their amenities, they leave it up there to be deceptive. You don't find this out until you get there. Then, they lied to hotels when they phoned them to confirm they are advertising breakfast and not providing it saying I knew when I booked. I DID NOT. But, what can you expect from these people!
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend staying at this property. The rooms, beds and amenities are very old. The carpet is dirty, paint is peeling off the walls and the showerhead is broken. Also, the staff watches you like a hawk and makes the stay highly uncomfortable. Do yourself a favor and do not stay here.
Stayed 3 nights in Jun 2021

6/10 Okay

Robert

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Lacking Attention to Detail
Wasn't the attention to detail I expected from a place with such a high guest rating. Toilet seat was partially detached and the trash can had not been emptied from the previous guest. That just made me wonder what else had been overlooked.
Stayed 1 night in Jun 2021
Response from Sam on 24 Jun 2021
Thank you! We appreciate your feedback.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, room comfort
Staff was friendly. Quiet stay
Stayed 1 night in Jun 2021
Response from Sam on 14 Jun 2021
Thank you! We appreciate your feedback.

8/10 Good

Zarren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hide out
The rooms are nice and clean. The only hang up was the television
Stayed 1 night in Jun 2021
Response from Sam on 14 Jun 2021
Thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mgmt supervision 24hrs
Stayed 3 nights in May 2021
Response from Sam on 6 Jun 2021
Thanks you for staying with us. We appreciate your feedback

10/10 Excellent

Toi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very nice & super clean. The air was on full blast & there was a microwave & fridge too. Perfect room for a quick weekend trip getaway.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room.
Stayed 2 nights in May 2021
Response from Sam on 28 May 2021
Thank you!

10/10 Excellent

LaSjhontae'

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Sam on 28 Apr 2021
Thank You!

6/10 Okay

Verified traveller

Liked: Cleanliness
Hot tub was amazing but the water doesn’t stay out after running it for 3mins it gets cold
Stayed 1 night in Feb 2021
Response from Sam on 10 Mar 2021
Thank you!

8/10 Good

son

Stayed 1 night in Dec 2020
Response from Sam on 30 Dec 2020
Thank you!

8/10 Good

Candida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy bonitos y limpio
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Ahsley I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gusto la limpieza lo recomiendo y volveria a quedarme en un futuro en este hotel
Stayed 1 night in May 2021