15405 Katy Fwy, (highway 10 West Of Addicks), Houston, TX
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 322 out of 748 reviews" "
10 - Excellent
322
Rating 8 - Good. 197 out of 748 reviews" "
8 - Good
197
Rating 6 - Okay. 103 out of 748 reviews" "
6 - Okay
103
Rating 4 - Poor. 53 out of 748 reviews" "
4 - Poor
53
Rating 2 - Terrible. 73 out of 748 reviews" "
2 - Terrible
73
8.4/10
Cleanliness
8.8/10
Staff & service
6.6/10
Amenities
8.2/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
10/10 Excellent
Kimberly
Travelled with family, Travelled with family and small children, Travelled with partner
4 May 2024
Liked: Amenities
The room is very comfortable and I love it has multiple mirrors
This property was about the worst I have ever been to..
They did not have the room I book available Apoun arrival, they gave me two rooms with just a king bed. One of the rooms were uncleaned and had roaches in it. The next day they attempted to place me in the room that I book but it was not cleaned either. I informed them I would not stay in that. I had to place 5 people in a one bed room again. . In this room I find what look like rat holes in the walls. The room phone did not work either. I attempted to go to the front desk to get towels, I had to wait an hour for the front desk person to come back inside from smoking weed to be able to finally get them. I attempted to contact the hotel manager multiple times and would not answer or call me back.
My stay was 3 nights… my last day I return to my room to find it unclean. I had no clean towels n beds were not made. Trash had not been taken out… I had to ask for extra towels and extra blankets as the bag for the couch had only one pillow. I let the front desk know the day checked and he only thing the receptionist could stay was sorry.
Linda
Stayed 3 nights in Feb 2024
10/10 Excellent
Gamel
18 Jan 2024
Gamel
Stayed 1 night in Jan 2024
2/10 Terrible
Cc
Travelled with family, Travelled with family and small children
The price was right for a king bed plus sofa and kitchenette. The breakfast was moderately plentiful, but the food was less than impressive. (There was a lady making omelets to order, but I did not try one.) The plastic cutlery was so flimsy that my fork broke on the scrambled eggs and my knife broke while spreading jelly. The showerhead was pretty old and gunked up; when my husband complained. they replaced it the same day with one that sprayed better but was definitely not new. Location is convenient to major roads, but very hard to get to (possibly the fault of Houston, not the hotel). This is a good place if you are on a budget and need space or if you need to work in your room.
Margaret
Stayed 3 nights in Jan 2024
8/10 Good
Mathew, Allen
Travelled with family, Travelled with family and small children
31 Dec 2023
Liked: Cleanliness
Misleading communications - room key card didn’t worked at first attempt. Reason - wrong room number provided during check in.
Rooms are approx 10 year old. Noticed loose screws in door dead lock and maintenance team fixed it. Exhaust fan never worked.
I had a nice stay with my kids in the fully ensuite room with double beds, the staff were awesome and helpful. The breakfast and omelet made on the spot by preference was also great. Ill definitely be back.
Nice, clean, spacious room. Full (clean) kitchen, living area separated from bedroom, clean sheets and towels. Good breakfast choices, including omelet made to order. Close to I10, so a little noisy, but overall I would definitely stay here again.
Cathryn
Stayed 1 night in Oct 2023
8/10 Good
Juan Alberto
Business traveller
30 Sept 2023
Liked: Cleanliness, room comfort
False Advertisements
Initially, we were supposed to get a double bedroom room but instead they gave us a small room with two beds. When I talked to the front desk they said that they hadn’t rented out that room in 2 months and they weren’t taking reservations for that room. My problem is that I paid for that room on hotels.com and turns out that room wasn’t even available! False advertisement.
DO NOT GO HERE; IT IS OLD, SMELLY, NO SOAP AT EITHER SINK; NEVER BEEN RENOVATED; SPEND MORE TO GET MORE; DON’T BLAME ME IF YOU RISK IT. BACK AND FORTH TO FRONT DESK TO GET WORKING ACCESS CARD. IF YOU ARRIVE BEFORE CHECK-IN THEY DON’T KNOW WHICH ROOM IS READY
Gary
Stayed 1 night in Sep 2023
10/10 Excellent
Lawrence
9 Sept 2023
Liked: Cleanliness, room comfort
Lawrence
Stayed 1 night in Sep 2023
6/10 Okay
bernard
Travelled with family and small children
6 Sept 2023
Liked: Cleanliness
The maintenance isn't available when needed. We couldn't enter our unit 3 nights in a row because of a faulty door.
bernard
Stayed 4 nights in Sep 2023
2/10 Terrible
Arnold
Travelled with family, Travelled with family and small children
Not being able to obtain refund for cancellation of remaining days. It's very unsatisfying.
Arnold
Stayed 3 nights in Sep 2023
6/10 Okay
DION
Business traveller
31 Aug 2023
Disliked: Room comfort
Shower was nasty and only half of it worked. Shower head was clogged up and when I checked in nobody at the desk. Lady outside hanging with a friend. No professional at all
DION
Stayed 1 night in Aug 2023
8/10 Good
Kim
Travelled with family, Business traveller
24 Aug 2023
Liked: Amenities
Customer service was excellent!
This property has so much potential. Needs room updates.
Dirty rooms and common areas. Second building is not connected to primary building. Parking lot is dirty, not well lit, and unsafe. Very disappointing.
Michael
Stayed 7 nights in Aug 2023
10/10 Excellent
DANTE
Business traveller
20 Jul 2023
DANTE
Stayed 3 nights in Jul 2023
2/10 Terrible
Nanthalal T
Travelled with family
10 Jul 2023
I booked double bed room but they provided single bed room and they said it is over booked
Nanthalal T
Stayed 4 nights in Jun 2023
6/10 Okay
SAEED
Travelled with family
5 Jul 2023
Disliked: Cleanliness
SAEED
Stayed 1 night in Jul 2023
6/10 Okay
RBFCU
Travelled with family
26 Jun 2023
Not recommended
The hallways were hot and smelled like marijuanna. The room looked like it was somewhat renovated but not finished. But the front desk staff was friendly enough.