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Reviews of Holiday Inn & Suites Spring- The Woodlands Area, an IHG Hotel

2.5 out of 5
Holiday Inn & Suites Spring- The Woodlands Area, an IHG Hotel
24888 I 45 N, Spring, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 505 out of 993 reviews" "
Rating 8 - Good. 323 out of 993 reviews" "
Rating 6 - Okay. 101 out of 993 reviews" "
Rating 4 - Poor. 35 out of 993 reviews" "
Rating 2 - Terrible. 29 out of 993 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Blake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to restaurants, shopping, and my areas of business.
Stayed 2 nights in May 2024

8/10 Good

DARSHAN, Rego Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable stay
Stayed 1 night in Mar 2024

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Front desk person was not very friendly & many guests on our floor were loud which I would suggest quiet hours as hotel policy.
Stayed 2 nights in Apr 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was reasonably priced and they are working on a full restaurant and bar.
Stayed 3 nights in Apr 2024

4/10 Poor

Carter

Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Took forever to check in, property was under construction, paid extra for breakfast and it was just microwaveable sandwiches and muffins, could hear everything through the walls, noises all night and day, pool and hot tub sucked , no parking, etc…..
Stayed 1 night in Apr 2024

10/10 Excellent

Katoika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

JOSUE, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Jude on 4 Apr 2024
Thank for staying with us!

10/10 Excellent

Lizz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jude on 4 Apr 2024
Thank for for staying us, Lizz!

10/10 Excellent

Irene

Business traveller
Great suites, nice washrooms. Location isn’t ideal.
Stayed 3 nights in Mar 2024
Response from Jude on 4 Apr 2024
Thank you for staying with us!

10/10 Excellent

Lacey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were extremely clean, beds were very comfortable, close to anything you may need, staff was kind and helpful and parking was easy.
Stayed 2 nights in Mar 2024
Response from Jude on 4 Apr 2024
Thank you for the great review, Lacey! We hope to see you again.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and the room is clean.
Stayed 1 night in Mar 2024
Response from Jude on 18 Mar 2024
Thank you for staying with us and we hope to see you again, soon!

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a king suite booked and we were giving a queen only room. Not suitable for 3 adults.
Stayed 1 night in Feb 2024
Response from Jude on 6 Mar 2024
We apologize for your inconvenience. We always try to accommodate guests and this time we failed.

10/10 Excellent

Blake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping, restaurants, and more. Very clean rooms and very comfortable bed/pillows/linens. The staff were great at check in and check out. Breakfast was great. Will stay here again.
Stayed 2 nights in Feb 2024
Response from Christina on 9 Mar 2024
Thank you for taking the time to leave us an online review. We strive to provide clean, comfortable rooms where everything operates properly. We are pleased to know we succeeded and the Holiday Inn Express & Suites in Conroe proved to be a good value. We look forward seeing you on your next vi

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Jude on 18 Mar 2024
Thank you for staying with us and we hope to see you again, soon!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is ok
Stayed 1 night in Jan 2024

10/10 Excellent

Judson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Jude on 18 Mar 2024
Thank you for staying with us and we hope to see you again, soon!

10/10 Excellent

AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jude on 18 Mar 2024
Thank you for staying with us and we hope to see you again, soon!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in the area
I am in the process of moving but waiting on my home to be ready so hotels is where I have been to save money but this hotel has been the closest thing to home for me. Mrs. Shelia at the front desk has made my stay more than comfortable and always so kind. And the breakfast lady (I don’t know her name) got me oatmeal when they ran out and was about to close and made me a personal bowl, it doesn’t get better than that. But everyone at this hotel have been welcoming and I may be back this week, so see you all soon…lol
Stayed 1 night in Jan 2024
Response from Christina on 15 Jan 2024
Hi Nichole,We are very glad that we have made you feel home and cared for during your stay. I know moving can be very stressful. I am very proud my staff for the way they take care of our guest. We will see you next time :)

8/10 Good

Lennah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Katrina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was polite and to the point. Hotel lobby was very clean and quiet. The suite was amazing! Very roomy and clean. Will definitely be staying here again!
Stayed 1 night in Dec 2023

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Felicia

Travelled with family and small children
Liked: Staff & service
The staff I came in contact with was very friendly, check in was easy, The hotel room it self was fairly nice but the area the hotel is in looked seedy. One more thing, I smoke cigarettes, and went to my car to smoke and security kept riding past me, as if I was gonna steal something, and no, it wasn’t like they was just watching the property. It was more like they was watching me, i’m 52 and disabled, no need to watch me, I couldn’t get away with doing anything if I wanted to
Stayed 1 night in Dec 2023
Response from Christina on 18 Dec 2023
I hope you are having a nice day. I wanted to apologize for the bad experience you had during your stay. That is not the kind of experience we want our guest. I have documented your feedback and I will have a talk with security. We hope that you give us a second chance to serve you when you travel this way.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable fair priced
Very comfortable place to stay.
Stayed 1 night in Nov 2023
Response from Christina on 14 Dec 2023
Thank you for taking the time to leave us an online review. We strive to provide clean, comfortable rooms where everything operates properly. We are pleased to know we succeeded, and the Holiday Inn & Suites in Conroe proved to be a good value. We look forward to seeing you on your next visit.

8/10 Good

Gregg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and as advertised
Stayed 1 night in Dec 2023

10/10 Excellent

Avinash

Response from Jude on 18 Mar 2024
Thank you for staying with us and we hope to see you again, soon!

10/10 Excellent

jorge

Response from jude on 18 Mar 2024
Thank you for staying with us and we hope to see you again, soon!

10/10 Excellent

Lashawn, Lufkin

Stayed 1 night in Dec 2023

8/10 Good

Shandrof

Liked: Cleanliness, staff & service, property conditions & facilities
Close to freeway
Stayed 3 nights in Nov 2023

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how quiet the hotel was.
Stayed 2 nights in Nov 2023
Response from Christina on 14 Dec 2023
Thank you for taking the time to leave us an online review. We strive to provide clean, comfortable rooms where everything operates properly. We are pleased to know we succeeded, and the Holiday Inn & Suites in Conroe proved to be a good value. We look forward to seeing you on your next visit.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
It was a clean and comfortable room
Stayed 1 night in Nov 2023
Response from Christina on 14 Dec 2023
Thank you for taking the time to leave us an online review. We strive to provide clean, comfortable rooms where everything operates properly. We are pleased to know we succeeded, and the Holiday Inn & Suites in Conroe proved to be a good value. We look forward to seeing you on your next visit.

10/10 Excellent

Gayla

Stayed 2 nights in Oct 2023

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to call front desk on 3 occasions in a 24 hour visit to check on the hot water. It was fixed once. The other 2 times the maintenance man came to my room and actually tried to convince me that lukewarm water was hot water. Will not stay there again.
Stayed 2 nights in Nov 2023

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunate.
We booked a king suit pretty late due to our power being out. Apparently they did not have any kings left and the only thing available was a handicap queen. There was something wrong with the electrical because every time we got In bed or moved in the bed at all the lamp lights would flicker on and off. Also being in a handicap room meant the shower head was extremely low and it was hard to shower. I ask was charged the same price for the queen room and was not discounted for being downgraded.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually had relatively decent pillows compared to other hotels. Slept well both nights.
Stayed 2 nights in Oct 2023

10/10 Excellent

janet

Great staff and breakfast wonderful. Clean room
Stayed 1 night in Oct 2023
Response from Christina on 30 Oct 2023
Thank you for taking the time to leave us an online review. We strive to provide clean, comfortable rooms where everything operates properly. We are pleased to know we succeeded, and the Holiday Inn & Suites in Conroe proved to be a good value. We look forward to seeing you on your next visit.

10/10 Excellent

Velton

Liked: Cleanliness, property conditions & facilities
Nice community
Stayed 4 nights in Oct 2023

6/10 Okay

Jesús Roman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Toilet was back floating and internet connection was very bad. Overall stay was okay. Room service was very light on cleaning
Stayed 3 nights in Oct 2023

6/10 Okay

Kyle

Stayed 1 night in Oct 2023

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Lucia

Stayed 2 nights in Oct 2023

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
When I booked it said free breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Shelley, Santa Fe

Liked: Staff & service
The staff was very accommodating. The room description on Expedia was not consistent with what was given to us. However, the staff did make it good and put us in a suite. The breakfast was average. There was a musty smell in the room, but it is Houston and it is humid so I don’t know if that is to be expected.
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Stayed 1 night in Sep 2023

6/10 Okay

Frank

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023