Exterior
Check availability

Reviews of Holiday Inn Express & Suites Houston North - IAH Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Houston North - IAH Area, an IHG Hotel
35 Aldine Bender Road, Houston, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 350 out of 681 reviews" "
Rating 8 - Good. 177 out of 681 reviews" "
Rating 6 - Okay. 70 out of 681 reviews" "
Rating 4 - Poor. 28 out of 681 reviews" "
Rating 2 - Terrible. 56 out of 681 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Eautrell

It was average
Stayed 2 nights in May 2024

2/10 Terrible

peter

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room #215. Molds, smell, leaky sealing, and drapes were stained. I could not believe Holiday Inn could go that low.
Stayed 2 nights in May 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this property. Friendly staff always and convenience to shopping and restaurants
Stayed 1 night in Feb 2024

6/10 Okay

Lizette

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Leila

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The stay was quiet. The room had an odor problem that we couldn’t identify
Stayed 1 night in May 2024

6/10 Okay

Rafael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff courteous and efficient but room window did not have blackouts and air conditioning and bathroom exhaust fan were terrible noisy (as if broken). Have not had such a similar experience in an IHG property.
Stayed 1 night in May 2024

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Toilet wasn’t clean, had urine and sticky stuff all over the seat, closet door wasn’t closing broke
Stayed 1 night in Apr 2024

4/10 Poor

Xin, Surrey

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Our fridge wasn’t working. Told front desk and nothing got done for the 5 nights we stayed. Laundry wasn’t working. Room had very strong smell. I’m an IHG member and this isn’t the level.
Stayed 5 nights in Apr 2024

8/10 Good

Oscar P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Needs friendlier staff
Stayed 1 night in Apr 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Apr 2024

6/10 Okay

Jaimie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Sierra

Stayed 1 night in Apr 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2024

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Stayed 1 night in Mar 2024

2/10 Terrible

Giggia, Accord

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Miriam

Stayed 1 night in Apr 2024

6/10 Okay

Erin

Stayed 8 nights in Mar 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Delvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bad complaints
Stayed 1 night in Apr 2024

8/10 Good

Juan

Stayed 2 nights in Mar 2024

4/10 Poor

shirl

Travelled with group
Liked: Staff & service, property conditions & facilities
Some things could have been better!
Stayed 4 nights in Mar 2024

2/10 Terrible

Roberta Verschoor

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bed hurt my back so bad.. I believe since they opened the hotel they have never change the mattress
Stayed 1 night in Mar 2024

8/10 Good

Mayra

Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin
Stayed 1 night in Feb 2024

4/10 Poor

Carrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great. The room had a burnt out light in bathroom and tv didn't work correctly. The next morning there was no hot breakfast they didn't have any food. The truck hadn't arrive. Expedia was super helpful. 2 dayscorrectly.
Stayed 1 night in Mar 2024

10/10 Excellent

Keldrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

10/10 Excellent

Derrius

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2024

10/10 Excellent

Tejiarion

Stayed 2 nights in Mar 2024

10/10 Excellent

Allison

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Tawnya

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in. Wish they had more drinks available for purchase.
Stayed 1 night in Mar 2024

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Sandra

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Second time I booked and took wasn’t ready
Stayed 1 night in Mar 2024

2/10 Terrible

DeMarya

Travelled with family
Disliked: Amenities
Lights were out for over an hour. They cancelled our reservation without notice and would not help fix this. Expedia helped a lot. The pool was dirty.
Stayed 2 nights in Mar 2024

6/10 Okay

Erica

Stayed 3 nights in Mar 2024

10/10 Excellent

Ayodeji

Stayed 1 night in Mar 2024

10/10 Excellent

SUE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, beds were comfortable, staff was very friendly and helpful. I’ve stayed here twice in the past 2 years and both times were very pleasant.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa, Prescott

Liked: Cleanliness, staff & service, property conditions & facilities
was there a very short time.. everything was clean and everyone was friendly
Stayed 1 night in Mar 2024

6/10 Okay

LeAaron

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Ronny

Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gal at the front desk so really really great. Very nice to be welcomed so nicely. She called me Miss Karen
Stayed 1 night in Mar 2024

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, the breakfast had a good selection.
Stayed 1 night in Mar 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities
Great property but the drapes do not close and let’s in way too much light. I’m not a fan.
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet.
Stayed 1 night in Feb 2024

2/10 Terrible

William

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Verbally accosted in our car, which was locked, while waiting for my husband to check us in. Area appeared very unsafe, building appeared dirty and unkept ie; curtains detached from rod, floors dirty etc. Our safety was biggest issue.
Stayed 1 night in Feb 2024

6/10 Okay

Andy

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
We had a great room and parking experience. We had trouble with the wifi both in and out of the room the entire time. Staff was very nice. Breakfast was soso no yogurt, regular milk, fruit and the pancake machine was broken.
Stayed 1 night in Feb 2024

8/10 Good

Katina, Eastpointe

It's close to traffic areas. Other than that it's a great place to stay.
Stayed 8 nights in Feb 2024

8/10 Good

Todd

Business traveller
Easy access
Stayed 1 night in Feb 2024

10/10 Excellent

Alma, Beaumont

Stayed 1 night in Feb 2024

8/10 Good

BRIAN

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and I was pleased with my room. I wasn't impressed when I first approached the counter to ck in and the staff basically ignored me for roughly a minute and continued talking amongst themselves instead of greeting me. Once they acknowledged me everything else went fine but I was pretty put off initially!!
Stayed 1 night in Feb 2024