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Reviews of Hampton Inn & Suites Houston/Atascocita

2.5 out of 5
Hampton Inn & Suites Houston/Atascocita
19108 Moon Trail Dr, Humble, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 369 out of 480 reviews" "
Rating 8 - Good. 75 out of 480 reviews" "
Rating 6 - Okay. 18 out of 480 reviews" "
Rating 4 - Poor. 11 out of 480 reviews" "
Rating 2 - Terrible. 7 out of 480 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs microwave
Stayed 2 nights in Apr 2024

6/10 Okay

William, Seattle

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water for three days. No refund, no solution, just a ‘Sorry, I’m not the maintenance person’ from the front desk. Crazy, neither am I.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024

10/10 Excellent

Lakeisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grass was unmanicured in front
Stayed 1 night in Apr 2024

10/10 Excellent

Tina, Katy

Stayed 1 night in Apr 2024

8/10 Good

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
surrounding area
Stayed 2 nights in Mar 2024

10/10 Excellent

Trang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my 1 year old stayed here for 2 days. I just bought a house in Kingwood but didn’t have electricity set up yet so we had to stay at the hotel until it came on. The staff/ front desk were so sweet and nice. My electricity came on in 24 hrs but I decided to stay the second night at the hotel because I was so content lol. Would totally come back

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

NAOMI

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms were clean and spacious
Stayed 1 night in Mar 2024

6/10 Okay

Rioger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite, nice and simple. All I needed for my family for one night…
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very picky about cleanliness, and my room was very clean upon my arrival for my 3 night stay. Traveling alone for my son’s was also a concern for me. Although he stayed one night with me, the other 2 nights of my stay I felt completely safe, even coming in late. The fitness center was very nice, and the complimentary breakfast had so many choices. Hampton Inn will be my first choice when choosing a hotel again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Roy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend A+++
This place is amazing. Clean, the breakfast was very good, rooms very clean, nice gym area, pet space clean.
Stayed 1 night in Dec 2023

8/10 Good

Glency

Stayed 3 nights in Nov 2023

10/10 Excellent

KeShareon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

richard

Liked: Cleanliness
Clean & safe
Stayed 1 night in Nov 2023

10/10 Excellent

Dwight

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was walking distance to restaurants, Walmart, sports bar and breakfast was well prepared.
Stayed 1 night in Oct 2023

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Bed was very comfortable. My room did not have a bath tub so can not speak of it but my shower was great. My room temperature stayed a crisp 72° and it felt great as well.
Stayed 1 night in Oct 2023

10/10 Excellent

Grecia, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 27 Nov 2023
Happy to hear you had a great stay. We hope to see you again soon!

10/10 Excellent

Tim

Stayed 2 nights in Oct 2023
Response from Management on 27 Nov 2023
Thank you for taking the time to write a review.

10/10 Excellent

Donnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Gym was a great gym. Room was nice. Hotel was quiet
Stayed 1 night in Oct 2023
Response from Ravi P on 17 Oct 2023
Thank you for posting such a great review. I'm thrilled that you enjoyed our gym and facilities. Thank you for choosing Hampton Inn and Suites. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean. Service was excellent.
Stayed 1 night in Oct 2023
Response from Ravi P on 13 Oct 2023
Thank you for taking the time to write a review of your stay. I'm thrilled that everything was to your satisfaction. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ravi P on 13 Oct 2023
Thank you so much for posting a review of our property. I'm glad that you enjoyed your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome as always
Stayed 1 night in Sep 2023
Response from Ravi P on 13 Oct 2023
Thank you so much for posting a review of our property. I'm glad that you enjoyed your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and accommodating
Stayed 3 nights in Sep 2023
Response from Ravi P on 13 Oct 2023
I appreciate you taking the time to write such a wonderful review. I truly appreciate your comments regarding the staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

10/10 Excellent

Melissa

Stayed 3 nights in Jun 2023
Response from Ravi P on 13 Oct 2023
Thank you so much for posting a review of our property. I'm so pleased to hear that your stay was comfortable. Thank you for choosing Hampton Inn and Suites. We hope to see you again soon.

10/10 Excellent

Mureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The staff was amazing. Very clean rooms! No complaints!
Stayed 2 nights in Sep 2023
Response from Ravi P on 13 Oct 2023
Thank you for your amazing review of our property. I'm thrilled that everything was to your expectations. Thank you for choosing Hampton Inn and Suites. We hope to see you again soon.

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Vonne

Stayed 1 night in Aug 2023

8/10 Good

Shirley

Stayed 1 night in Aug 2023

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, but road construction out front of the property up and down the street is noisy and difficult to maneuver.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 18 Jul 2023
Thank you so much for posting a review of our property. Please accept our apologies about the city's nearby roadwork. Still, we are happy to know your stay went well. We look forward to providing you with another comfortable stay in the future.

10/10 Excellent

Willie G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Friendly Environment to Stay
Nice clean and friendly place to stay. You also have stores and restaurants to visit with good food.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 18 Jul 2023
Dear Willie, Thank you for sharing your comments with us. We look forward to hosting you again in the future.

10/10 Excellent

Fawad

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The person who checked us in was leaning forward against the counter, his butt sticking out, reached up to the keyboard while away from the computer and counter as if he was planning to lay on the counter, in that way he used the keyboard to check us in We thought it was very unprofessional as the hotel is almost a 5 star hotel!!
Stayed 1 night in Jul 2023
Response from Hotel Management on 18 Jul 2023
Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.

8/10 Good

Schnell

Stayed 1 night in Jun 2023
Response from Hotel Management on 4 Aug 2023
Dear Schnell,Thank you for choosing Hampton Inn & Suites Houston/Atascocita. We hope to see you again soon.

10/10 Excellent

Markeeta

Liked: Cleanliness, staff & service, property conditions & facilities
Ivan was amazing and assisted me with everything. This was by far the best customer service ever!
Stayed 1 night in Jun 2023
Response from Hotel Management on 23 Jun 2023
Dear Markeeta, Thank you so much for sharing your experience with us. It's great to hear about our team! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

4/10 Poor

Jason

Stayed 1 night in Jun 2023
Response from Hotel Management on 11 Jul 2023
Dear Jason, Your feedback is very important to us, so thank you for sharing. Thank you for choosing Hampton Inn and Suites. We hope we have the opportunity to see you again in the future.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
20 mins to IAH
Not sure why this is so highly rated other than for EXCELLENT customer service. Breakfast was gross except for the waffles.
Stayed 1 night in Jun 2023
Response from Hotel Management on 13 Jun 2023
Dear Jason,Thank you for posting a review. I am happy to read your remarks about our wonderful team. However, I am very sorry the breakfast service was not the same. Thank you again for your comments and we look forward to having you stay with us again soon to see the improvements we have made.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Response from Hotel Management on 13 Jun 2023
Dear Jorge,Thank you for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Khamla

Stayed 3 nights in May 2023
Response from Hotel Management on 23 Jun 2023
Dear Khamla, We are so very happy to hear you had a great stay with us! We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Ervin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Management on 13 Jun 2023
Dear Ervin,It is so rewarding to read that you had a great stay with us. Thank you for your comments. We look forward to hosting you again in the future.

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
HOTEL was super nice. clean & looks almost new. Rooms were large & shower & bed was great. Check in was super slow. Clerk says they had new system & he struggled. Then got to room & key didn't work. Room was on 3rd floor & at end of hall so lugging luggage was a task! FOR this , I rated service as med....but they did try & had to get 2nd person involved . But tired & wanted to get to room was our goal. I'd stay there again but next time I'll check on on app & not front desk!
Stayed 2 nights in May 2023
Response from Hotel Management on 15 May 2023
Dear Richard, Thank you for posting a review. We apologize for the delay at check-in, but are happy to know you enjoyed your stay. Thank you again for your comments and we look forward to having you stay with us again soon to see the improvements we have made.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Management on 15 May 2023
Thank you for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

10/10 Excellent

Kimberly

Stayed 2 nights in May 2023
Response from Hotel Management on 13 Jun 2023
Dear Kimberly,We are happy to hear you had a great stay with us. We would love to see you again, should your travels bring you back to our area.

6/10 Okay

Heather

Business traveller
Disliked: Staff & service
Gave us the wrong room.
We reserved a room with 2 queen beds but the hotel must have given our room to someone else. They wouldn’t switch us to our reserved room. We ended up with a king instead
Stayed 2 nights in Apr 2023
Response from Hotel Management on 1 May 2023
Dear Heather,Thank you for the feedback about your stay at our hotel. We apologize for falling short on your request. We hope to see you again for a more delightful experience next time you return to the area.

8/10 Good

Lesa

Stayed 1 night in Apr 2023
Response from Hotel Management on 13 Jun 2023
Dear Lesa,I want to thank you for taking the time to post a review of your stay. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Fusun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower did not spray enough water to remove the shampoo from my hair. Breakfast was offering really limited items. The staff was very nice, professional. Overall hotel was extremely clean well maintained.
Stayed 5 nights in Apr 2023
Response from Hotel Management on 27 Apr 2023
Dear Fusun, Thank you for taking the time to write a review of your stay. We appreciate you letting us know to check the shower pressure. We are sorry for this issue but are happy to read that we provided you with a clean and comfortable stay. We look forward to welcoming you back in the future!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Management on 17 May 2023
Dear Carol,Thank you for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
OMg!!!!! Customer Service was very warm and friendly. Don’t be discouraged by the outside atmosphere because once you’re inside, you’re in another world! The bed was so comfortable, I wish I didn’t have to leave lol.. Felt like being at home..
Stayed 1 night in Mar 2023
Response from Hotel Management on 30 Mar 2023
Dear Heather,I want to thank you for taking the time to post a review of your stay. I'm thrilled to read about your wonderful experience with us! The team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

10/10 Excellent

Montoya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Hotel Management on 27 Mar 2023
Dear Montoya, Thank you for taking the time to write a review. We are thrilled you had a wonderful stay! It would be our pleasure for you to repeat your experience with us in the future.

10/10 Excellent

Restmena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2023
Response from Hotel Management on 23 Mar 2023
Dear Restmena,Thank you for posting a review of our property. It's great to hear your stay was clean and quiet. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.