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Reviews of Courtyard by Marriott Houston City Place

3 out of 5
Courtyard by Marriott Houston City Place
22742 Holzwarth Road, Spring, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 388 out of 557 reviews" "
Rating 8 - Good. 127 out of 557 reviews" "
Rating 6 - Okay. 18 out of 557 reviews" "
Rating 4 - Poor. 11 out of 557 reviews" "
Rating 2 - Terrible. 13 out of 557 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ashly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leslie Ann on 22 Apr 2024
Ashly, thank you for this great review about your stay with us at Courtyard by Marriott Houston City Place! We look forward to you return in the future!

8/10 Good

BRITTANY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Leslie Ann on 22 Apr 2024
Brittany, thank you for this great review about your stay with us at Courtyard by Marriott Houston City Place! We look forward to you return in the future!

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Hotel was very clean. Customer Service was excellent.
Stayed 1 night in Apr 2024
Response from Leslie Ann on 18 Apr 2024
Desiree, thank you for this wonderful review about your stay with us at Courtyard by Marriott Houston City Place. We hope to have you stay with us again in the future.

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean place very quiet and plenty to eat nearby
Stayed 1 night in Mar 2024
Response from Leslie Ann on 18 Mar 2024
Latoya, we appreciate you taking the time to leave us a wonderful review about your time with us at Courtyard Houston City Place. We look forward to your return in the near future!

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very accommodating service and nearby shopping and dining.
Stayed 1 night in Mar 2024
Response from Leslie Ann on 18 Mar 2024
Carl, thank you for this wonderful review about your stay with us at Courtyard Houston City Place. We hope to see you again in the future!

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed rooms. Fantastic shower. Attractive and impeccably clean.
Stayed 1 night in Feb 2024
Response from Chloe on 19 Feb 2024
Sheri,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

8/10 Good

Lisa

Stayed 1 night in Jan 2024
Response from Leslie Ann on 21 Mar 2024
Lisa, thank you for this wonderful review about your stay with us at Courtyard by Marriott Houston City Place! We appreciate you and hope to see you again soon!

6/10 Okay

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
No service next day so no maid serviceafter the first night
Stayed 2 nights in Jan 2024
Response from Chloe on 19 Jan 2024
We apologize for any inconveniences during your stay that resulted in this rating of our property. Thank you for leaving feedback.

10/10 Excellent

Patrick, Boca Raton

Stayed 1 night in Jan 2024
Response from Chloe on 19 Feb 2024
Patrick,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall this was a good hotel. However, I hate these new tv’s that aren’t friendly to firesticks. I couldn’t control the volume of my firestick with the remote for the tv box thing. So I had to use the limited apps on the tv. Luckily I do use Netflix. These restrictions are stupid and will make me consider other hotels in the future.
Stayed 1 night in Dec 2023
Response from Chloe on 26 Dec 2023
Mark, we apologize for any inconveniences that made your stay fall short of a five- star stay. We hope to service you again in the future!

10/10 Excellent

Diana

Stayed 3 nights in Nov 2023
Response from Chloe on 26 Dec 2023
Diana, thank you the feedback we are glad you had a great stay with us. We look forward to your return.

8/10 Good

Carlton

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chloe on 20 Nov 2023
Carlton, Thank you for taking the time to leave a review of our hotel.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chloe on 13 Nov 2023
Denise,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chloe on 13 Nov 2023
Teresa, We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

4/10 Poor

Sarah

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Got the wrong room. Took forever to get things worked out. Window was leaking we in rained. Restaurant was not open when they said it would be. Very disappointing
Stayed 2 nights in Sep 2023
Response from Kellan B. on 19 Sept 2023
Dear Sarah,Thank you for taking the time to review your recent stay. Receiving a warm welcome and the correct room type with your desired features sets the tone for a positive stay and I apologize that we fell short. Rest assured we've shared your feedback with the food & beverage, maintenance, and front office teams to ensure these were solely isolated incidents. We hope to serve you again soon for a much-improved experience.

10/10 Excellent

Gloria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was grreat!
Stayed 1 night in Aug 2023
Response from MEllis on 6 Sept 2023
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful weekend
My family and I loved our stay. The hotel was exceptional, the room was pristine, the service was excellent and the staff was very friendly and helpful. We will definitely be returning!
Stayed 2 nights in Aug 2023
Response from MEllis on 28 Aug 2023
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

4/10 Poor

chris

Travelled with family
Liked: Amenities
Dead roach in bathroom. Bathroom door hinges extremely noisy. Beds hard. Only serving 3 items on full menue
Stayed 2 nights in Aug 2023
Response from MEllis on 7 Aug 2023
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

10/10 Excellent

Jennifer

Stayed 2 nights in Jul 2023
Response from MEllis on 27 Jul 2023
Thank you for your recent stay with us. We appreciate your feed-back and will pass it along to our staff.

10/10 Excellent

REBECCA

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from MEllis on 24 Jul 2023
Thank you for your recent stay with us. We appreciate your feed-back and will pass along to our staff.

10/10 Excellent

Chastri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hideaway hotel. Plenty of option for dining. We stayed 3 days for a wedding and had a ball! Would recommend and would stay again.
Response from MEllis on 24 Jul 2023
Thank you for your recent stay with us. We really appreciate the feed-back and will pass it along to our staff.

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from MEllis on 19 Jul 2023
Thank you for your recent stay with us. We appreciate the feedback and will pass it along to our staff.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from MEllis on 12 Jul 2023
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property is located in a brand new office park. The location is very well lit at night and very clean. It's right off the I45 and is very well located for easy access.
Stayed 1 night in May 2023
Response from Courtyard by Marriott Houston Springwoods Village on 1 Jun 2023
David,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of all of us at Courtyard by Marriott Houston Springwoods Village, thank you! We look forward to your return and travel safe.

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really frirndly and clean
Stayed 4 nights in Apr 2023
Response from Courtyard by Marriott Houston Springwoods Village on 1 Jun 2023
Norma,We appreciate you staying with us at Courtyard by Marriott Houston Springwoods Village and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

10/10 Excellent

felix e

Stayed 1 night in Apr 2023
Response from Courtyard by Marriott Houston Springwoods Village on 1 Jun 2023
We appreciate you staying with us and sharing your experience. On behalf of my entire team, thank you! We take a lot of pride in what we do, and it brings us joy to hear that you enjoyed your stay. We look forward to your return to Courtyard by Marriott Houston Springwoods Village.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Very good safe location
Stayed 4 nights in Apr 2023
Response from Courtyard by Marriott Houston Springwoods Village on 1 Jun 2023
Mike,We appreciate you staying with us at Courtyard by Marriott Houston Springwoods Village and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

10/10 Excellent

marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and great service
Stayed 2 nights in Apr 2023
Response from MEllis on 17 Apr 2023
Thank you for your recent stay with us. We appreciate the feedback and will pass it along to our staff.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Kristin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Mar 2023
Response from MEllis on 31 Mar 2023
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

2/10 Terrible

William

Business traveller, Travelled with group
Disliked: Staff & service
Double changed, hotel staff mistake
Stayed 1 night in Jan 2023
Response from Kellan B. on 26 Jan 2023
Dear William,Thank you for taking the time to leave us a review and I sincerely apologize about the billing error during your stay. Our front desk team notified me of this issue this morning and rest assured it has been resolved. Thank you for choosing our hotel and we look forward to serving you again in the future.Yours in hospitality,Kellan B.General Manager

10/10 Excellent

Hector, Spring

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is new and room was fabulous! Location is great!
Response from MEllis on 9 Jan 2023
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

10/10 Excellent

Dinny, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Keila

10/10 Excellent

Dave

Stayed 4 nights in Dec 2022

10/10 Excellent

Devin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Good stay for a short business trip to visit companies in the area.
Stayed 2 nights in Nov 2022
Response from MEllis on 2 Dec 2022
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from MEllis on 30 Nov 2022
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

8/10 Good

Celesta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location. The bummer was the bar wasn’t open. It was a Saturday night on a holiday weekend. If the bar isn’t open then, is it ever? There were over 20 people hanging out in the lobby. The bar would have been nice. Check-in/out staff was great. Beds comfy.
Stayed 1 night in Nov 2022
Response from MEllis on 30 Nov 2022
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

10/10 Excellent

Summer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m loving the redesigned Courtyard hotels! There room amenities are comfy and the mini Starbucks bars in the lobby are so nice in the morning when you want a quick coffee and breakfast. The staff has been excellent at the two Courtyards I visited recently. It makes me look for this brand when we travel and I don’t mind paying a little more for a consistently great experience. Special shout out to Julia at the Spring, TX location. She saw me in the lobby waiting for the coffee bar to open and she made sure I had a cup of coffee while I waited. So nice and unexpected!
Stayed 1 night in Nov 2022
Response from MEllis on 30 Nov 2022
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast service was inefficient and slow. This was not the fault of the staff, who were attentive--it just took a long time to process people who waited 10 minutes in line to place an order, then another 15 minutes to receive their food.
Stayed 1 night in Oct 2022
Response from MEllis on 31 Oct 2022
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from MEllis on 13 Oct 2022
Thank you for your recent stay with us. We appreciate your feedback and will pass it along to our staff.

10/10 Excellent

Gwendolynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very friendly staff. Clean and new.
Stayed 1 night in Sep 2022
Response from MEllis on 27 Sept 2022
Thank you for your recent stay with us. We appreciate your feed back and will pass it along to our staff.

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from MEllis on 21 Sept 2022
Thank you for your recent stay with us. We appreciate the feed back and will pass it along to our staff.

10/10 Excellent

Gwendolynn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Very friendly and helpful staff.
Stayed 1 night in Sep 2022
Response from MEllis on 13 Sept 2022
Thank you for your recent stay with us. We appreciate your feed back and will pass it along to our staff.

10/10 Excellent

Ashley

Stayed 1 night in Sep 2022
Response from MEllis on 13 Sept 2022
Thank you for your recent stay with us. We appreciate the feed back and will pass it along to our staff.

4/10 Poor

Stephen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC leaked and carpet was wet. Could here upstairs walking around.
Stayed 1 night in Sep 2022
Response from Kellan B. on 5 Sept 2022
Dear Stephen,Thank you for taking the time to leave us a review. I want to apologize that your experience was not up to our standard and rest assured our engineering team is already investigating your comments regarding the AC unit. My hope is you will try us again for an improved experience on your next visit to Spring.

10/10 Excellent

Jhovanny

Stayed 1 night in Aug 2022
Response from MEllis on 30 Aug 2022
Thank you for your recent stay with us. We appreciate your feed back and will pass it along to our staff.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from MEllis on 15 Aug 2022
Thank you for your recent stay with us. We appreciate your feed back and will pass it along to our staff.

10/10 Excellent

Shea

Stayed 1 night in Aug 2022
Response from MEllis on 15 Aug 2022
Thank you for your recent stay with us. We appreciate your feed back and will pass it along to our staff.

8/10 Good

Jim

Stayed 1 night in Aug 2022