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Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

2.5 star property
Hotel with free parking, near Willowbrook Mall

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024
Reviews
7.6

Good

Popular amenities

  • PoolPoolPool
  • Pet-friendlyPet-friendlyPet-friendly
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • KitchenKitchenKitchen
  • GymGymGym

Explore the area

Map
8719 Fm 1960 West, Houston, TX, 77070
  • Popular LocationWillowbrook Mall2 min drive
  • Popular LocationSam Houston Race Park5 min drive
  • Popular LocationVintage Park6 min drive
  • AirportHouston, TX (IAH-George Bush Intercontinental)21 min drive

Most relevant reviews

ExperimentalCarousel

6/10 Okay

The corridor was smelly. I did not like that.
Natalia
Jun 6, 2022
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Room options

About the area

Houston

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel is located in Willowbrook, a neighbourhood in Houston. Travellers who have shopping on the agenda can visit Willowbrook Mall and CityCentre. Looking to enjoy an event or a game while in town? See what's going on at Aerodrome, or consider a night out at Sandlewood Manor.
Visit our Houston travel guideOpens in a new window

What's nearby

  • Aerodrome - 15 min walk
  • Houston Methodist Willowbrook Hospital - 2 min drive
  • Willowbrook Mall - 2 min drive
  • Sam Houston Race Park - 5 min drive
  • Vintage Park - 6 min drive

Getting around

  • Houston Station - 27 min drive
  • George Bush Intercontinental Airport (IAH) - 21 min drive

Restaurants

  • McDonald's - 2 min drive
  • McDonald's - 15 min walk
  • Starbucks - 13 min walk
  • Hooters - 17 min walk
  • Jack In The Box - 3 min walk

About this property

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

Hotel located in Willowbrook
You can look forward to a corner/local shop, a terrace and a playground at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking
  • Barbecues, a computer station and a front desk safe
  • Smoke-free property, a TV in reception and a 24-hour front desk
Room features
All 83 rooms include comforts such as air conditioning and separate sitting areas, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with premium channels and DVD players
  • Separate sitting areas, kitchens and full-sized fridge/freezers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Building
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • DVD player
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 80 lb per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Houston NW
Candlewood Suites Houston NW Willowbrook
Candlewood Suites Houston Willowbrook
Candlewood Suites NW Willowbrook
Candlewood Suites NW Willowbrook Hotel
Candlewood Suites NW Willowbrook Hotel Houston
Candlewood Suites Willowbrook
Candlewood Suites Willowbrook Houston
Candlewood Willowbrook
Candlewood Suites Houston NW Willowbrook Hotel
Candlewood Suites NW

Frequently asked questions

Does Candlewood Suites Houston NW - Willowbrook, an IHG Hotel have a pool?

Yes, this property has an outdoor pool. Pool access starts at 10:00 AM.

Is Candlewood Suites Houston NW - Willowbrook, an IHG Hotel pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 80 lb per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Self-parking is free at this property.

What time is check-in at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Checkout is at noon.

Where is Candlewood Suites Houston NW - Willowbrook, an IHG Hotel located?

Located in Willowbrook, this hotel is within 1 mi (2 km) of Aerodrome and Willowbrook Mall. Houston Methodist Willowbrook Hospital and Mountasia Houston are also within 2 miles (3 km).

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 89 out of 203 reviews" "
Rating 8 - Good. 45 out of 203 reviews" "
Rating 6 - Okay. 33 out of 203 reviews" "
Rating 4 - Poor. 14 out of 203 reviews" "
Rating 2 - Terrible. 22 out of 203 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Natalia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The corridor was smelly. I did not like that.
Stayed 1 night in Jun 2022

2/10 Terrible

Andreana

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked absolutely nothing. Customer service was poor, the area was horrible, amenities were not anything special. Our room had a torn screen like someone crawled out the window. The blankets in our beds had blood on them. And when we asked for extra towels for the pool we were told we had towels in our room. So this stay was absolutely horrible. Will never be staying here again or even recommend it to anyone!!!
Stayed 1 night in Jun 2022

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one came to clean no new sheets or towels the whole stay. Place smelled like cigarettes. I payed way to much for what I got
Stayed 3 nights in May 2022

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HS graduation
My husband and I were attending a nephew’s high school graduation. We mostly spent our time with family so the room was used for sleeping only. The room was clean and the space was comfortable. The shower had a massage setting and the water pressure was good. Checking in/out was quick and easy. The entrance is a bit confusing. It’s one long driveway between another hotel and a car lot. This was also an advantage of no traffic noise. Overall a good stay and the price was good. I would stay there again.
Stayed 2 nights in May 2022

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except they did nit refund my 50 dollar deposit
Stayed 1 night in Apr 2022

2/10 Terrible

Brandy

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Apr 2022

10/10 Excellent

Siomara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful! GREAT CUSTOMER SERVICE!
Stayed 1 night in Apr 2022

10/10 Excellent

Temple

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second Time been here it was excellent no problem, Good environment and good parking too. My stay was great
Stayed 4 nights in Apr 2022

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Vernon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022