I loved the aesthetic of this hotel, the rooms are spacious, clean and the hotel is beautifully decorated. The staff were friendly for the most part, but the experience was not remarkable. It didn’t feel like as a guest superior customer service was prioritized. Calling down to concierge while speaking to the staff I was put in hold while talking, there was much extraordinary about the checkin process, which I look for in how staff greet you or assist in the process. It was not bad, but I expected better by reviews and the aesthetic of the hotel.