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Our sincere apologies foe any inconvenience you received during your stay here with us. However, since we are unaware of any concern please feel free to contact us to be able to better address your concern.
Our sincere apologies that despite rectifying the situation you were still unhappy with the outcome. I understand that you were unhappy because your booking partner failed to cancel your reservations but that was not due to the response of the hotel.
Thank you Nikki, We are glad to have been part of stay here in Houston with your boyfriend. I am glad were were able to exceed your expectations and look forward to see you next time your in town.
Breakfast was good. Housekeeping was good. Hotel is a little dated. Parking lot isn’t secure. The first night we stayed when we walked our dog in the morning someone’s vehicle had the wheels and tires stolen off of it- all four of them.
Jessica
Stayed 1 night in Apr 2024
Response from Flo Vega GM on 9 May 2024
Dear Ms. Jessica,Thank you for staying with us. Unfortunately, no matter how gaured you have a property break-ins are bound to happen in Houston. Rest assure that our property we have 16 cameras rolling 24-7; so video footage was captured. Our property compared to those in this area is very well lighted. Unfortunately the area where the guest parked was not well due to the angle in which they parked. However, we strive daily to make sure all guests and the belongings are kept safe.
Good place for night’s stay. Was quite comfortable with almost everything. The air conditioning didn’t feel efficient which was the only drawback. The staff particularly were courteous and cared to answer any questions with patience.
Thank you so much for choosing to stay at our establishment. We are so happy to see you enjoyed your stay. Hope to see you on your next trip to Houston.
Thank you so much for the time to acknowledge my staff members. They are what makes my hotel stand out from the others. I am very proud to be their boss.
10/10 Excellent
Chath
Travelled with family, Travelled with family and small children
Stayed here for 2 nights. Reviews were inaccurate. Was disappointed with our stay. Saw a bunch of stray hairs on the bathroom floor. Needs renovation. Room looks old. The room thermostat was very faulty. Went into heater mode automatically a couple times. They were also very strict with having extra linens or towels. I have never had this issue in any hotel before. They refused to provide any extra sheets or blankets.
Candace
Stayed 2 nights in Mar 2024
Response from Flo GM on 19 Mar 2024
Good morning, We would like to sincerely apologize for any issues or inconveniences during your stay. We were unable to find any notes regarding the problems you stated being relayed to the front desk. Since we were not aware of them during your stay we were unable to rectify them in a timely and considerate manner. We hope you give us another chance at a later date to exceed your expectations. Have a great day!
Ladybugs in my room, I have to call housekeeping to vaccumm all the room including the curtains as soon as I got my room, because the manager told me they dont have any other double occupancy room available and I dont find a reasonable rated room in the area at that point. I book the hotel with 3-4 month in advanced.
Yuleiquis
Stayed 4 nights in Mar 2024
Response from Flo Vega on 9 Mar 2024
Our sincere apologies, but I have never encountered lady bugs in any of my rooms at any of my hotels. However, I did see them in your room. Since we did not have any additional rooms to move you; you were given the option to checkout without a fee. You requested a housekeeper to use her vacuum and I was able to honor that request. I explained that if you were still uncomfortable to please let us know ; so that first thing in the morning I can get you another suitable room accommodation. Since we did not receive a call; we thought all was well. I am truly sorry for the inconvenience this may have caused.
I have nothing to complain about our room we had a great stay. The pool could have been a little cleaner, the water was very cloudy. Other than that I have no complaints!
Sylvia
Stayed 4 nights in Feb 2024
2/10 Terrible
Mary, Altaderna
Travelled with partner
21 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Showerhead was awful. Coffeemaker had to get switched out. Breakfast was much worse than your average hotel breakfast. Curtains didn't block, it was bright all night. No local TV channels, TV channel selection was poor. Beds were soft. Lighting was poor. Tub was very slippery, no tub mat. Coffee/tea at breakfast was great
Mary
Stayed 5 nights in Feb 2024
Response from Flo GM on 23 Feb 2024
Mr. and Mrs. Toepperwein, We would like to sincerely apologize for the inconveniences you experienced during your stay. We were unable to address your concerns as they were not reported to the front desk while you were here. We hope you would give us another chance to exceed your expectations in the future. Have a great day!
6/10 Okay
Diana
20 Feb 2024
Liked: Cleanliness, staff & service
Diana
Stayed 1 night in Feb 2024
8/10 Good
Sheiles
19 Feb 2024
Liked: Staff & service
The breakfast was really bad. The milk was expired.