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Reviews of Motel 6 Houston, TX - Medical Center/NRG Stadium

2 out of 5
Motel 6 Houston, TX - Medical Center/NRG Stadium
3223 South Loop W, Houston, TX

Reviews

6.0
Rating 10 - Excellent. 203 out of 1001 reviews" "
Rating 8 - Good. 226 out of 1001 reviews" "
Rating 6 - Okay. 171 out of 1001 reviews" "
Rating 4 - Poor. 157 out of 1001 reviews" "
Rating 2 - Terrible. 244 out of 1001 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with pets
Liked: Staff & service
Ive been staying there a week w/ my dog & my only prob is the pool is not only closed but filled w/ brown water & debris. Now for observations, The staff has been very friendly & when I have a question or need something it’s quickly taken care of. I chose this hotel because of price & location plus they don’t charge a crazy fee for a pet. If you’re looking for the Ritz then go to the Ritz. Everything works fine, a/c can get brrr cold if you like, rooms are large, clean, but not fancy. Parking isnt covered but plentiful & gated.
Stayed 1 night in May 2024

4/10 Poor

Anita

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were roaches in the bathroom, no phone, no iron, no trash can, the toilet seat was broken.
Stayed 1 night in May 2024

2/10 Terrible

Nelisia

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room smells like cigarettes from the sheet to the pillows .I had to use towels to place on the bed and sheet to sleep.Also i saw roaches walking around like they lived there.
Stayed 1 night in May 2024

4/10 Poor

J'Dan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All gates are locked or either closed. There’s is only one way to get to into the gate which involves going all the way around to either from the highway side. Pool was disgusting and dirty.
Stayed 2 nights in May 2024

4/10 Poor

Rafael Alejandro

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a King Size bed room and was put in a double mattress room. Experienced seeing house cockroaches (small) crawl out of the back of the TV stand and one fall on me while I was taking a shower. Rolliepollies on the ground were a surprise. The bathtub was dirty, so I had to shower against the wall. The assistive handle above the shower temperature gauge was placed too close to each other, so it was difficult getting hot water.
Stayed 1 night in May 2024

10/10 Excellent

TaHanna

Liked: Cleanliness, staff & service, property conditions & facilities
Besides the fact that you can hear the traffic from the freeway near by… it was nice clean and quite cozy
Stayed 1 night in May 2024

10/10 Excellent

Adeyemi

Stayed 1 night in Apr 2024

2/10 Terrible

Connie

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This room was dirty and smelled bad we left and had to rent another room somewhere else. It felt very unsafe as well waste of money. Bedding had stains and was nasty also.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Connie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Dana

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’m going to start off that our check in was Friedan’s courteous. The maintenance man was on spot. Things that need changed: in room refrigerator and microwave. All travelers expect this in a room. Limited towels. No soap or shampoo like when stayed before. The water is hot in the early morning (4am). It’s not hot at 9pm. This matters when you are having surgery the next morning me you have to take a shower before bed and that morning. They moved us to a room in the front and it was nice. Lots of highway noise but that’s to be expected This location has so much potential where it is situated but it’s catering to the local neighborhood. It happens. This location used to be way cleaner and safer. It’s not bad for the price. But if you are expecting anything more than just a bed and tv you will be disappointed. Oh yeah. No clock or phone in room.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Dana, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, property conditions & facilities
Our RSVP was not honored!
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Tatyana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE ‼️ The host at check in was very rude it seemed as if she doesn’t want her job. I did not get a warm welcome or anything of the sort. I asked for towels the entire weekend i stayed 3 nights. I didn’t get towels until my 3rd day there by then there was a new host there i explain my situation about the towels and she got me towels within 5 minutes. The person staying next to us had a dog living in there room and the dog barked all day and all night. I’m not sure if it was the dog next door or something in the air in the room but everytime i went into my room I was sneeze none stop. I had to literally step on balcony just to get fresh air to stop sneezing. On top of that the tv did not work the entire weekend nor did anyone come up to try to check it out to see what was wrong with it. I seen a roach crawling in the bathroom one dead beside the toilet. The a roach was crawling on the sink. Another came from behind the tv. And another i seen come from under the bed. I couldn’t even bring food in my room because of the roaches. I had to sleep with all my bags and shoes in the bed with me. I wouldn’t recommend this motel to anyone.
Response from Brand Experience Team on 12 Apr 2024
Hi Tatyana,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Fatima

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Fatima,Thank you for positively rating your stay!!Maz K.#Team6

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SCAM PLEASE DONT MAKE YOUR DAY WORSE!
I STAY NEXT DOOR !!! Here’s a real review I lived here my whole life. This place is disgusting and everything is torn and wore off. It was my birthday and trying to celebrate being 21 with my fiancé just for them to take all money no fund !!! Just a paper to get your out!! They won’t tell you policy till after they “see a problem”. She (my fiancé) warned me ahead of time but I thought she was just “tripping” you know what I mean.. Awala !!! It was true !! You can perfectly get a room @ 18 it’s policy on the website & app but you will run into some SCAMMERS!! Worst birthday ever my mother and father were very disposable and we felt disposed of and makes our giving understand religion look terrible. VERY DISAPPOINTED!! Take your money somewhere else even down the street, everywhere else around here is GREAT !!
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Alex,\We are sorry your experience was not to your expectations. We strive to provide all our customers with the best possible service. We will share this with our property manager and team and work diligently to find solutions for all the issues that you mentioned.

10/10 Excellent

Eunice

Stayed 7 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Thank you for your feedback!

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from General Manager on 7 Feb 2024
Eunice,Thank you for taking the time to give us your feedback. Our team really appreciates it.

6/10 Okay

Deeadra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs,room didn't have remote..Ask for one .They gave me one and it didnt work.. .
Stayed 1 night in Jan 2024

8/10 Good

Edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you for your feedback Mr. Edwin.

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like always
This time around card wouldn't open room front desk had to come to room and use a device to activate card. No light for like about 10-20mins. No soaps or shampo in the bathroom. And well since its by the expressway obviously it's non stop noise.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Diana,We are so sorry for the inconvenience caused to you. We strive to give all our customers the best and are sorry we came up short. The property team has been notified and will be working on resolving the issues you mentioned. We hope you give us another chance to serve you better soon.

2/10 Terrible

chrysta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Chrysta,Thank you for your feedback. We are sorry your experience was not as expected. We will share this with our team and strive to do better.

6/10 Okay

Tina

It was ok
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Hello Tina,Thank you for your feedback.

8/10 Good

Eric

Travelled with family
Liked: Staff & service
Our stay was actually just fine. It served its purpose and we were pleased with it overall. The area is not really a great one and the room itself is pretty rough and has no microwave. However, it checked the boxes for the things we needed..... an economical place to hang our heads, and a place within walking distance of NRG Stadium if need be. A bonus was the very friendly person at the front desk.
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Eric,Thank you for sharing your stay experience with us. We hope to serve you again.

8/10 Good

Stephen

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Stephen,Thank you for taking the time to give us your feedback.

4/10 Poor

Rishi

Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Rishi,We are sorry that your stay with us was not ideal. We strive to provide the best possible experience for our guests. We will diligently work to resolve any issues that you may have faced. Thank you for your time.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only as a last resort.
A very tired and bare bones facility. Rooms are barren. Only slept there because all others were full and got out as early as possible in the morning
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Guest,We are sorry for the inconvenience caused to you. We strive to provide the best service possible and are regretful that was not the case here.

10/10 Excellent

Eunice

Stayed 5 nights in Dec 2023
Response from General Manager on 5 Feb 2024
Eunice,Thank you for taking the time to give us your feedback.We hope to see you soon!

10/10 Excellent

Marquay

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Mr. Marquay,Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service
We had no issues staying here. It was honestly much better that we had expected for a Motel 6.
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Mr. Derek,Thank you for your feedback. We hope to see you again!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Mr. Albert,Thank you for taking the time to give us your feedback. We appreciate your business and hope you have a wonderful day.

10/10 Excellent

Rex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Rex, Thank you for taking the time to give us your feedback.

10/10 Excellent

Terence

Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Mr Terence, Thank you for taking the time to give us your feedback. We appreciate your business.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Mr. Terence,Thank you for taking the time to give us your feedback. We appreciate your business and hope to see you soon!

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Mr. Terence,Thank you for giving us a positive review. We look forward to see you soon!

10/10 Excellent

Marquay

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Nov 2023
Response from General Manager on 8 Dec 2023
Mr. Marquay,Thank you for taking the time to give us positive feedback. Have a wonderful day!

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Dear Terence,We appreciate you taking the time to give us your feedback. We hope to serve you soon again!

8/10 Good

Tamica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and transportation
Stayed 1 night in Nov 2023
Response from General Manager on 4 Dec 2023
Dear Tamica,Thank you for taking the time to give us your feedback. We hope to see you soon!

10/10 Excellent

Tamica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Nice Staff
Stayed 1 night in Nov 2023
Response from General Manager on 4 Dec 2023
Thank you Ms. Tamica,We appreciate your time and hope to see you soon!

2/10 Terrible

BRENDA

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy
Stayed 3 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Ms. Brenda,We are sorry your stay was not satisfactory. We will share your feedback with our team and do what we can to change what you mentioned above.

8/10 Good

Tamica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property Homeless people but Safe
Stayed 2 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Thank you for your feedback Ms. Tamica. Thank you and we hope to see you again!

4/10 Poor

Percy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
The motel is very run down and there were a lot of roaches. Bring cash because you have to pay a $2 deposit for a room key and if you don't have cash it's $4
Stayed 3 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Percy,We are so sorry you were not happy with your stay. We strive to make all our guests stay ideal. We have noted and shared your feedback with the team and will be diligently working on solving the issues you mentioned. Thank you for taking the time to give us your feedback.

4/10 Poor

Tershomalyn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
No refund policy and you must pay for a key card once you arrive.. Please have cash otherwise they will charge you again for using your card ... Also parking is inconvenient... And entrance is hard to find... Front desk help is unlikely... No one at the desk and no one ever answers the phone... No microwave, refrigerator, or phone in the room⭐⭐
Stayed 1 night in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Tershomalyn,Thank you for taking the time out to give us your feedback. We are sorry you were not happy with your stay. We strive to make all our guests stay ideal. We will share this with our team and come up with resolutions for the problems that you mentioned.

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Unpleasant
Rooms are better than they were before, but honestly since its by the expressway there is no peace to relax or have a good night sleep. Too noisey for a light sleeper! Also theres a $2 deposite for the room key card. And if you take your owt better have it in a leash and the areas designated foe them, if not and employees see they will ask you to.leave the premises with no refund. Just an FYI
Stayed 2 nights in Nov 2023
Response from General Manager on 8 Nov 2023
Ms. Diana,Thank you for taking the time to give us your feedback.We are sorry the expressway noise kept you up. Please ask for a room in the back of the property next time as that is a way quieter than the front. And regarding the pet policy we enforce the leash rule for all customers and pets' security. It is mentioned in our policy at check in and is there for everyone's safety.

6/10 Okay

karen, hot springs village

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very accommodating, but property was in poor condition. Shower control did not work properly. Bathroom door was broken off; did not close. Shower head was blocked, only dripped. TV remote control did not work. Phone did not work. Roaches ran the place. Very little lighting in the unit. There were ranting and raving people outside the property, with no security gate, and homeless people sleeping on the stairs. Zero security.
Stayed 3 nights in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Karen,Thank you so much to take your time and give us your feedback. We strive to give all our guests a good stay experience and are sorry that was not the case with you. I will share this with the team and work towards resolving all the issues mentioned below. Again thank you for your time and we hope youll give us another chance to serve you better.

2/10 Terrible

Nichole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had roaches and bugs in the room. Don't waste your money here
Stayed 1 night in Nov 2023
Response from General Manager on 8 Nov 2023
Hey Nichole,We are so sorry that you were not happy with your stay. We strive to make all our guest experience ideal. We will share this with our team and take necessary actions to resolve the issues mentioned above.

2/10 Terrible

Kiamesha

Stayed 7 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Hello Kiamesha,We are sorry for the inconvenience. We will share this with our staff and make the improvements that are needed. Thank you for your time.

10/10 Excellent

Bruck

Liked: Cleanliness, staff & service, property conditions & facilities
There is a lot of smoking smell.
Stayed 2 nights in Oct 2023
Response from General Manager on 13 Oct 2023
Thank you for taking the time to give us your feedback. Please come to the front desk next time so we can accommodate you in a different room. We hope to see you soon.

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 29 Sept 2023
Dear Nancy,thank you for taking the time to give us your feedback. We appreciate it and hope to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 28 Sept 2023
Thank you for taking the time to give us your feedback.

6/10 Okay

PAUL, Kihei

Liked: Staff & service
Response from General Manager on 28 Sept 2023
Thank you for taking the tiime to give us your feedback.

6/10 Okay

Dedra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 28 Sept 2023
Thank you for taking the time to give us your feedback.

2/10 Terrible

Eva

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was swithmched 2 times of a room. First room was hot, second room was dirty with no bed sheets, third room had cockroaches. They were everywhere and i couldnt sleep. I had to check out ot 2 am.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Dear Eva,Thank you for taking the time to give us your feedback. Could you please provide us with more information about your stay with us? We need details to investigate your stay and see what resolution we can offer.