Travel to Horwich

The staff were great and helpful. All this while they were dealing with having heard just a few hours before that the hotel was closing.

Staff were great, super friendly and super helpful. Decor is amazing, everything was well thought through.

We travelled all day to get to Manchester. We arrived at the Portland to an underwhelming welcome by Irina. It was not immediately obvious we had arrived at reception as a woman was working on a laptop on a simple bench. It appeared we should have known that!!! We actually were at reception but you would never know it! There was not a smile, greeting or acknowledgement from Irina that we were unimpressed. The hotel was quite expensive therefore we would expect a better customer experience. Irina is in need of training or to be replaced by someone who actually likes the role. Unfortunately this soured our stay from the start. We are not in the habit of complaining but we felt so strongly about the poor customer surface we have had to comment.

Room spacious and clean , didn’t particularly like the open plan bathroom and shower over the bath. Slept well nice and quiet. Wouldn’t have chosen if I had known pet friendly although didn’t see any dogs.

The room could of been cleaner, there were fake petals and glitter strands on the floor. The beds are very hard however the pillows are very soft and flat, which is not my preferred choice. Parking system needs reviewing. We were not td that we had to find conceierge before trying to leave the car park