Hotel Mesra Haiwan Kesayangan di Horley

"Nice lunch menu lovey helpful friendly staff "

"I think the property could be managed better. There was no fridge in the room which was very inconvenient - I wanted to keep my drinks cold but couldn't. The bathroom amenities were very basic and no bath salts, soap by the bath area for example. The room balcony should be cleaned daily- it is full of pigeon poop. Otherwise, the property itself is lovely and historic, there's alot of potential to make this hotel a 5 star place, but you need a good management to be able to do this. The restaurant...

"I really liked the character of this hotel. The rooms were spacious and perfect for us."

"Arrived at a pitch black compound with no lighting, had to rely on my phone's flashlight. My son FELL DOWN in the darkness. Called the service number for help and was basically told 'other guests managed, so you should too'. Not only is this unsafe, it's unacceptable customer service. Very disappointed and would not recommend."

"Extremely pleasant welcome, the room was just right for my one night stay. Comfortable and clean with an excellent breakfast."

"Good"

"Great stay - wonderful, friendly staff"

"Lovely room and bathroom. Great breakfast. Highly recommended. "