2/10 Teruk
Brenna
10 Nov 2025
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
BED BUGS. Absolutely avoid this property. We regret giving this awful hotel a chance.
First, they gave us the wrong room (we booked one with a kitchen) and the lady claimed that was Expedia’s fault for overselling. If that was the case they should have contacted us before arrival that the room was different. We had planned to cook our meals so giving us a room without kitchen absolutely does not work.
Within 2 minutes of being in the hotel room, we found a BED BUG on the bed frame. If you find one there most certainly are more. The lady at the front desk refused to refund us for the night AND they didn’t have any other rooms to put us in- so we were stranded in Waikiki at 10:30 PM without a hotel. We should not have to pay for a night at a hotel that has bed bugs AND gave us the wrong room. Absolutely ridiculous.
They said they would refund me once they had pest control come to confirm the bed bugs. I’ve called THREE times to get information on if they found them or not AND THEY ARENT RETURNING MY CALLS. So I will never see that refund.
THERE ARE SO MANY REVIEWS WITH THE SAME SITUATION OF FINDING BED BUGS, HAVING TO PAY FOR A NIGHT, AND NEVER GETTING ANY UPDATE ON PEST CONTROL. THERE ARE SO MANY BED BUG REVIEWS SO THEY ARE OBVIOUSLY NOT TAKING THE PROPER PRECAUTIONS.
The lady at the front was quite rude on top of all this. She said I should have taken a photo of the bug since I don’t have proof of it. I offered to go back in the room with her to show her but she refused
Brenna
Menginap 3 malam pada Nov 2025