Dear Auston, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the cleanliness of your room. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations.We take your concerns seriously and will immediately address the issue with our housekeeping team to ensure that this does not happen again in the future. We appreciate your feedback as it helps us identify areas for improvement.We understand your decision not to stay with us in the future, but we would like to assure you that we are committed to delivering exceptional service and maintaining high standards of cleanliness. Should you change your mind, we would be more than happy to welcome you back and provide you with a superior experience.Once again, we apologize for any inconvenience caused, and we appreciate you bringing this matter to our attention. If there is anything else we can do to rectify the situation or assist you further, please do not hesitate to let us know.Best Regards, Ruby WooFront Office Manager

Dear Adelina, Thank you for choosing our hotel for your recent stay and for taking the time to provide us with a positive rating. We appreciate your feedback, as it allows us to continually improve our services and facilities.We would love to hear more about your stay and any specific areas where we can further enhance your experience. Your feedback is important to us, and we value your perspective as our guest.If there is anything specific you would like to share or if you have any suggestions for improvement, please do not hesitate to reach out to our team. We are committed to providing exceptional service and ensuring that every guest has a memorable stay.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards, Ruby WooFront Office Manager

Dear Vincent, Thank you for taking the time to leave us a top score rating. We appreciate your feedback and are delighted to hear that you had a wonderful experience during your stay.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything else we can assist you with in the future, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel again soon.Best Regards, Ruby WooFront Office Manager

Dear Anita, Thank you for taking the time to provide us with a top score rating and for sharing your feedback regarding your recent stay. We are delighted to hear that you found our hotel to be convenient and spacious compared to most hotels.We understand that the location of our hotel may involve going up and down a hill, which may be a consideration for guests with heavy luggage. We appreciate your understanding in this matter and apologize for any inconvenience caused.We are committed to continuously improving our services and facilities based on guest feedback, and your comments will certainly be taken into consideration.Thank you once again for your positive review, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards, Ruby WooFront Office Manager

Dear Rory, Thank you for sharing your excellent review with us! We are thrilled to hear that you had a wonderful experience during your stay at Ying'nFlo, Hong Kong, Wan Chai. We are glad that our reception staff provided you with friendly and helpful service. Our team strives to create a welcoming and accommodating atmosphere for all our guests.It's also great to know that our housekeeping staff was helpful during your stay. Maintaining cleanliness and ensuring your comfort is of utmost importance to us.We are pleased that you found your room to be clean, comfortable, and well-equipped for your short-term accommodation needs. We take pride in providing our guests with a cozy and well-appointed space to make their stay enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future.Best Regards, Ruby WooFront Office Manager

Dear Teh, Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and would like to express our gratitude for your positive rating.Your satisfaction is our utmost priority, and we are pleased to see that you had a positive experience overall. We hope that your stay was comfortable and that our services and facilities met your expectations.If there is anything specific you would like to share about your stay or if there are any areas where we can further improve, please do not hesitate to let us know. We value your input, as it helps us enhance the guest experience.We look forward to welcoming you back to our hotel in the future and providing you with an even more enjoyable stay.Best Regards, Ruby WooFront Office Manager

Dear Jennifer, Thank you for taking the time to share your valuable feedback regarding your recent stay at our hotel. We truly appreciate your kind words about our property's excellent central location and the professionalism and attentiveness of our staff, especially Hinson at the front desk. We are pleased to hear that the limited number of units per floor contributed to a peaceful and minimally noisy environment during your stay.We apologize for any inconvenience you experienced due to the kitchenware not meeting your expectations for preparing a decent meal. Your feedback regarding this matter has been duly noted, and we will review our kitchenware offerings to ensure they cater to the needs of our guests who wish to cook during their stay.Regarding the worn decor, we understand your concerns and would like to inform you that we are actively addressing this issue. We are aware that Hong Kong's humidity and other factors can impact the appearance of our materials and workmanship. Rest assured, we are working diligently to enhance and refresh the decor to provide a more pleasant and updated ambiance for our valued guests.Once again, thank you for sharing your feedback with us. We continuously strive to improve our services, and your input helps us immensely in achieving that goal. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards,Ruby WooFront Office Manager

Dear Hai Anh, Thank you for choosing our hotel for your stay and for taking the time to provide feedback. We appreciate your positive rating, and we're glad to hear that you had a satisfactory experience overall. We strive to provide excellent service and a pleasant stay for all our guests. If there is anything specific you believe we could improve upon, please feel free to share your suggestions with us. We value your feedback and look forward to welcoming you back in the future.Best Regards,Ruby WooFront Office Manager

Dear Nicholas,Thank you for sharing your feedback regarding the walkway leading to our property. We apologize if it was too steep and caused any discomfort during your stay.We understand the importance of accessibility and guest comfort, and we appreciate you bringing this matter to our attention. Your feedback will be taken into consideration as we continuously strive to improve our facilities and services.We value your patronage and hope to have the opportunity to welcome you back in the future. If there is anything else we can assist you with, please do not hesitate to contact us.Best Regards, Ruby WooFront Office Manager

Dear Simon, Thank you for your kind feedback regarding our staff. We are delighted to hear that they were helpful during your stay.Providing exceptional service is our top priority, and we are glad to know that our staff met your expectations. We will share your kind words with our team members, as it will serve as encouragement for them to continue delivering excellent service to our guests.Thank you once again for choosing our hotel, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please feel free to reach out to us.Best Regards, Ruby WooFront Office Manager

Dear Baiyan, Thank you so much for your recent stay at our hotel and for taking the time to rate us with a perfect score! We're thrilled to hear that you had a fantastic experience during your time with us.At Ying'nFlo, Hong Kong, Wan Chai, our main goal is to provide exceptional service and create memorable experiences for our guests. Your positive feedback motivates us to continue delivering the highest level of hospitality.If there's anything else we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back to our hotel in the future.Best Regards, Ruby WooFront Office Manager

Dear Alexia Sandano,Thank you for choosing to stay at Ying'nFlo, Hong Kong, Wan Chai! We greatly appreciate your top score review.We are thrilled to hear that you had an exceptional experience during your stay with us. It is rewarding to know that our efforts to provide excellent services and accommodations have met your expectations.We value your patronage and look forward to continuing to provide you with exceptional experiences in the future.Thank you once again for your top score reviews!Best Regards, Ruby WooFront Office Manager

Dear Benjamin,Thank you for choosing to stay at Ying'nFlo, Hong Kong, Wan Chai and for your top score reviews! We are thrilled to hear that you found our rooms comfortable and spacious, and that the amenities were perfect for your needs while traveling with your 3-month-old. We appreciate your recommendation and look forward to welcoming you back in the future.Best Regards, Ruby WooFront Office Manager

Dear Eric, Thank you for choosing to stay with us again and for taking the time to share your review. We greatly appreciate your positive feedback.We are delighted to hear that you found the Ying Studio room to be very clean and spacious. It's fantastic that the kitchenette and washing machine/dryer combo were convenient for your longer stays. We are also glad to know that our staff provided friendly and helpful services during your time with us.We appreciate your preference for our hotel and look forward to welcoming you back when you visit Hong Kong again.Best Regards, Ruby WooFront Office Manager

Dear valued guest,Thank you for your review and for highlighting the cleanliness and comfort of our hotel. We greatly appreciate your feedback.Maintaining a clean and comfortable environment is a top priority for us, and we are pleased to know that we met your expectations in this regard. Your satisfaction is important to us, and we strive to provide a welcoming and enjoyable experience for all our guests.Thank you for choosing to stay at Ying'nFlo, Hong Kong, Wan Chai, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Best Regards, Ruby WooFront Office Manager

Dear Winnie,Thank you for taking the time to share your experience at our hotel. We greatly appreciate your positive review.We are glad to hear that you found our rooms to be very spacious and well-equipped with a kitchen, washer, and dryer. We understand the importance of these amenities for frequent travelers like yourself, and we strive to provide convenience and comfort during your stay.It is delightful to know that our staff, particularly Ms. Mandy, provided you with friendly and accommodating service. We will make sure to pass along your kind words to her as recognition of her exceptional hospitality.Thank you for choosing to stay at Ying'nFlo, Hong Kong, Wan Chai, and we look forward to welcoming you back for another enjoyable stay in the future.Best Regards, Ruby WooFront Office Manager

Dear valued guest,Thank you for your positive review and feedback. We appreciate your kind words regarding the cleanliness of our property and the convenience of our amenities and locations. We understand that the short steep slope walk up Wan Chai Gap Road may be a concern for some guests, but we appreciate your understanding and the recommendation to use the stairs via the park outside the hotel as an alternative route.Our team takes pride in providing friendly and helpful service, and we are delighted that they made your stay even more enjoyable. Your kind words will be shared with them as recognition for their efforts.Thank you once again for your positive review. We truly value your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best Regards, Ruby WooFront Office Manager

Dear valued guest,Thank you for taking the time to share your wonderful review of your recent stay with us. We are absolutely thrilled to receive a perfect score of five out of five! Your feedback is greatly appreciated.We are delighted to hear that you had such a fantastic experience during your time with us. Your satisfaction with our services and facilities is a testament to our commitment to providing exceptional hospitality.It is always our goal to ensure that our guests have a comfortable and enjoyable stay. We are pleased to know that we met and exceeded your expectations. Your positive comments motivate us to continue delivering the highest level of service.Once again, thank you for your outstanding review and for choosing our hotel. We look forward to welcoming you back in the future for another memorable stay.Best Regards, Ruby WooFront Office Manager

Dear Mohammed, Thank you for taking the time to rate your recent stay with us. We greatly appreciate your perfect 10/10 rating and your support of our hotel. We strive to provide exceptional experiences for all our guests, and we are glad that we met your expectations.If you have any specific feedback or comments regarding your stay, please feel free to reach out to us. We value your input and would love to hear more about your experience.Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.Best Regards, Ruby WooFront Office Manager

Dear Grace,Thank you for taking the time to provide us with your feedback and rating. We appreciate your overall positive experience during your stay.We are glad to hear that you had a satisfactory experience at our hotel. We constantly strive to provide our guests with a comfortable and enjoyable stay, and your feedback serves as motivation for us to continue improving our services.If there is anything specific that we can do to enhance your future stays or if you have any additional comments or suggestions, please do not hesitate to let us know. We value your feedback and look forward to welcoming you back in the future.Best Regards, Ruby WooFront Office Manager

Dear Hon Lung, Thank you for your fantastic review and for awarding us a top score of 10/10! We are thrilled to know that you had a remarkable experience during your stay at Ying'nFlo, Hong Kong, Wan Chai!Your positive feedback means a lot to us, and it motivates us to continue delivering exceptional service and maintaining high standards. We appreciate your support and look forward to welcoming you back for another outstanding stay in the future.Best Regards,Ruby WooFront Office Manager

Dear Vincent, Thank you for giving us a high score in your review. We truly appreciate your positive feedback and are thrilled to hear that you were satisfied stay at Ying'nFlo, Hong Kong, Wan Chai. Thank you once again for your support and recognition. We look forward to welcoming you back and providing you with an even more exceptional experience.Best Regards, Ruby WooFront Office Manager

Dear Esther, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our professional, polite, and accommodating staff. We apologize for any discomfort caused by the humidity and ventilation in your room. During rainy days, the humidity levels can be higher than usual. To improve the ventilation and create a more comfortable environment, we recommend keeping the air conditioner on in your room. The AC helps to regulate the humidity and maintain a pleasant atmosphere.If you have any special requests or need assistance with your future reservation, please don't hesitate to contact our team. We will do our best to ensure your next stay is just as enjoyable. Thank you once again for your kind words, and we can't wait to welcoming you again. Best Regards, Ruby WooFront Office Manager

Dear Hwee Meng, Thank you for taking the time to leave us a review. We're delighted to hear that you found our kitchen and washing machine facilities to be convenient during your stay. We're always looking for ways to make our guests' experience as comfortable and enjoyable as possible, so it's great to hear that we succeeded in meeting your needs.We hope to have the pleasure of welcoming you back to Ying'nFlo, Hong Kong, Wan Chai in the near future, and please don't hesitate to let us know if there's anything else we can do to make your next stay even better.Best Regards, Ruby WooFront Office Manager

Dear Mark,Thank you for taking the time to review your recent stay with us. We're thrilled to hear that you had a great experience and that you're considering booking with us again.We strive to provide our guests with a comfortable and enjoyable stay, and we're delighted to hear that we were successful in doing so during your visit. We look forward to welcoming you back and providing you with another great experience.Thank you for choosing to stay with us, and we hope to see you again soon.Best Regards, Ruby WooFront Office Manager

Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had a great experience with our front desk team and that you found them to be responsive and helpful. We are also glad that you enjoyed the convenient location of our hotel and that our rooms met your expectations.We strive to provide exceptional service and comfortable accommodations to all of our guests, and we're delighted to hear that we were able to do so during your stay. Thank you again for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Best Regards, Ruby WooFront Office Manager

Dear Lory, Thank you for your score and is our honor that you enjoyed your time with us. We hope to have the opportunity to welcome you back again in the near future! Best Regards, Ruby Woo Front Office Manager

Dear Suet Ying, Thank you very much for staying at Ying'nFlo. We are delighted that you had an enjoyable stay with us. We truly appreciate your kind support and look forward to welcome you back in the nearest future. Best regards, Ruby Woo Assistant Front Office Manager

Dear Mr. Richard, Thank you for your score and is our honor that you enjoyed your time with us. We hope to have the opportunity to welcome you back again in the near future! Best Regards, Ruby Woo Assistant Front Office Manager

Dear Mr. Douglas, Thank you for your score. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Ruby Woo Assistant Front Office Manager

Dear valued guest, Thank you very much for staying at Eaton Residences and for taking the time to share your generous compliments on Expedia. We are delighted to read that you had an enjoyable and relaxing stay with us and appreciated our service. We truly appreciate your kind support and look forward to the immense pleasure of welcoming you back soon. Best regards, Derek Cheung - Assistant Front Office Manager

Dear valued guest, Thank you for your score. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung Assistant Front Office Manager

Dear valued guest, Thank you for sharing your experience at Hotel.com. I am delighted that you enjoyed our services and facilities as well as the location. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung - Assistant Front Office Manager

Dear Gloria, Thank you for your score. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung Assistant Front Office Manager

Dear Jeremy, Thank you for sharing your experience in Hotels.com. I am delighted that you enjoyed our services and facilities as well as the location. Your comment about the smoke smell has been passed to our Housekeeping Department for their consideration and improvement. We look forward to welcoming you back again at Eaton Residences again. Thank you. Best regards, Derek Cheung - Assistant Front Office Manager

Dear valued guest, Thank you for your score. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung Assistant Front Office Manager

Dear valued guest, Thank you for sharing your experience in Expedia. I am delighted that you enjoyed our services and facilities as well as the location. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung - Assistant Front Office Manager

Dear Ming, Thank you for your scoring. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung Assistant Front Office Manager

Dear valued guest, Thank you for your scoring in Hotels.com. Regarding the dish detergents issue, you can borrow from our reception. We are sorry for the inconvenience caused during your stay. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung - Assistant Front Office Manager

Dear Yuk Ying, Thank you for your scoring in Hotels.com. If you have a moment, we would like to invite you to share your valuable experience in Tripadvisor too. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung Assistant Front Office Manager

Dear valued guest, Thank you for your scoring in Hotels.com. If you have a moment, we would like to invite you to share your valuable experience in Tripadvisor too. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung Assistant Front Office Manager

Dear valued guest, Thank you for your scoring and comments. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung Assistant Front Office Manager

Dear valued guest, Thank you for your scoring in Expedia. If you have a moment, we would like to invite you to share your valuable experience in Tripadvisor too. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung Assistant Front Office Manager

Dear valued guest, Thank you for your scoring in Expedia. If you have a moment, we would like to invite you to share your valuable experience in Tripadvisor too. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung Assistant Front Office Manager

Dear valued guest, Thank you for sharing your experience in Hotel.com. We are sorry to read that the said issue did not reach your expectations. Please rest assured that we are looking into your concerns and we appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you back again. Yours sincerely, Derek Cheung Assistant Front Office Manager

Dear valued guest, Thank you for your scoring in Expedia. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung - Assistant Front Office Manager

Dear valued guest, Thank you for your scoring in Expedia. We look forward to welcoming you back to Eaton Residences in the nearest future. Kind Regards, Derek Cheung - Assistant Front Office Manager

Dear valued guest, Thank you for sharing your experience in Expedia. We are sorry to read that the said issue did not reach your expectations. Please rest assured that we are looking into your concerns and we appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you back again. Yours sincerely, Derek Cheung Assistant Front Office Manager