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Reviews of One Eight One Hotel Serviced Residences

4 out of 5
One Eight One Hotel Serviced Residences
Connaught Road West, 181, Hong Kong, Hong Kong Island

Reviews

9.6

Exceptional

Rating 10 - Excellent. 213 out of 270 reviews" "
Rating 8 - Good. 47 out of 270 reviews" "
Rating 6 - Okay. 7 out of 270 reviews" "
Rating 4 - Poor. 1 out of 270 reviews" "
Rating 2 - Terrible. 2 out of 270 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My preferred residence near to HKU.
Stayed 3 nights in Apr 2024
Response from Ken Fung General Manager on 30 Apr 2024
Dear John,Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness, amenities and hotel location. You were also impressed by the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With kind regards,

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient to the transit. The gentleman in the morning was very friendly to all customers and very helpful offering suggestion on where to go and how to take the train.
Stayed 3 nights in Apr 2024
Response from Ken Fung General Manager on 23 Apr 2024
Dear Tracy,Thank you for choosing One-Eight-One Hotel & Serviced Residences again and taking the time to write a review about your recent stay.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness, amenities and hotel location. You were also impressed by the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved staying here. Exceptionally clean and the service was amazing. Everyone I encountered were very kind and helpful!!
Stayed 2 nights in Apr 2024
Response from Ken Fung General Manager on 23 Apr 2024
Dear John,Thank you for choosing One-Eight-One Hotel & Serviced Residences again and taking the time to write a review about your recent stay.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness, amenities, hotel facilities and location. You were also impressed by the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

10/10 Excellent

Kin Wa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

2/10 Terrible

David

Travelled with family
We checked in March 21 and checked out March 23 with extended check-out at 6 PM on the 23rd. When I booked the hotel on Expedia, I didn't notice $49 per night charge was added to the bill for my 11-year-old son, even though the hotel webpage on Expedia.com clearly states any children 11 or under would not incur extra charge if the child does not require additional bed. When checked into the hotel room, I noticed an extra folding bed was in the room which we didn't need, so we called the front desk to remove it. At this point I realized Expedia over-charged $98 for my son for the entire stay. Hotel staff came to remove the extra bed around 8 PM on the 21st. Shortly after, they called our room about the extra charge. My husband showed them the child policy on Expedia site and told them we would not pay for something we didn't use. They seemed to agree. At 6 PM on March 23rd, while checking out, without me asking, the young lady at the front desk told me that they could not refund me directly because Expedia charged me directly when I booked the hotel, but they already contacted Expedia about this incident such that I should call Expedia to get a refund. On March 25, we called Expedia. On March 27, Expedia came back saying that after multiple tries, they weren't able to obtain an approval from the property manager to waive the charge fee. We would not change the low rating until you both work together to resolve the issue (Expedia itinerary 72784453816863).
Stayed 2 nights in Mar 2024
Response from Ken Fung General Manager on 2 Apr 2024
Dear David,Thank you very much for taking the time to share your valuable feedback with us on the Expedia.com review!We take your feedback very seriously and I sincerely apologize for the shortfalls you experienced during your stay with us. Please be assured that our team has been notified for the immediate evaluation.We thank you again for your comments and will certainly take these into account for the continuous improvement of our service standards. We hope to have the opportunity to welcome you back so that we can restore your faith on our team.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,

10/10 Excellent

Ying Meng

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ying Meng

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and very helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Mingwei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Shin Tung, Daly City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and extreme friendly staff. My wife and I spent the last 5 night in this hotel on our anniversary. The staff are very friendly. Front desk very accommodating. The bell captain Max is very passionate. He not only gave us advice on local eateries and directions to get there. When we do not have the coins for the tram fare, he pulled several coins from his own pocket to give us for the fare. It is beyond the call of duty. the kindness and generosity out of this world. It is a reflection this young man has a very kind and warm heart and made us feel very good about our staying. The young man, Bruce, is very helpful in getting us a taxi and loading our baggage on our departure. All in all, very excellent experience and a complete satisfaction on our stay. We’ll be back.
Stayed 5 nights in Mar 2024
Response from Ken Fung General Manager on 22 Mar 2024
Dear Shin Tung,Thank you very much for taking the time to share your valuable feedback with us on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular the passionate services provided by our colleagues. We have shared your compliments with the team, especially with Max and Bruce from our concierge team who made your anniversary trip memorable.We look forward to welcome you back to One-Eight-One Hotel & Serviced Residences for another fantastic stay in the future and thank you for sharing your comment on Expedia.com again.With kind regards,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. From my room to customer service, it was superb.
Stayed 2 nights in Mar 2024
Response from Ken Fung General Manager on 22 Mar 2024
Dear Kenneth,Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness, amenities and hotel facilities. You were also impressed by the passionate services provided by our colleagues.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,

10/10 Excellent

Sunru, Walnut Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Concierge service excellent. Daniel is an asset to the team.
Stayed 10 nights in Jan 2024
Response from Ken Fung General Manager on 22 Mar 2024
Dear Sunru, Walnut Creek,Thank you very much for taking the time to share your valuable feedback with 10/10 on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness and the facilities of our hotel. You also appreciated the passionate services provided by our colleagues. We have shared your compliments with the team, especially with Daniel from our concierge team who made your stay more enjoyable.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

10/10 Excellent

Sue

Travelled with partner
Liked: Amenities
Very convenient close to MTR concierge very helpful which make my stay a lot more easier
Stayed 6 nights in Mar 2024
Response from Ken Fung General Manager on 13 Mar 2024
Dear Sue,Thank you very much for taking the time to share your valuable feedback with us on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on hotel location. You also appreciated the passionate services provided by our colleagues. We have shared your compliments with our concierge team who made your stay more enjoyable.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,

10/10 Excellent

Nam, san diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend this hotel to everyone and I will stay here next time I come back to HK. The staff are very friendly and helpful. The room is spacious and super clean. There are many good eateries nearby and the A12 bus from the airport only takes about 40 minutes to get here.
Stayed 3 nights in Mar 2024
Response from Ken Fung General Manager on 8 Mar 2024
Dear Nam,Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences.We are delighted to read that you enjoyed every facet of your experiences at One-Eight-One Hotel & Serviced Residences, in particular on room size, cleanliness and hotel location. You were also impressed by the passionate services provided by our colleagues.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,

10/10 Excellent

Ian

Nice rooms
Stayed 1 night in Mar 2024
Response from Ken Fung General Manager on 6 Mar 2024
Dear Ian,Thank you very much for taking the time to share your valuable feedback with us on the Expedia.com review!We are pleased to hear that you enjoyed your stay and had a wonderful experience with us, especially in regards to the hotel room.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are very friendly and helpful with our additional requests during our stay. The hotel is within easy walking distance to trams and the HK Uni subway station allowing ready access to popular tourist areas in HK island and Kowloon. Lots of eateries near the hotel and in the adjacent suburb Kennedy Town. There is a Chinese vegetarian takeaway outlet within 5 min walk from the hotel.
Response from Ken Fung General Manager on 1 Mar 2024
Dear David,Thank you very much for taking the time to share your valuable feedback with 10/10 on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness, room amenities, facilities and hotel location. You were also impressed by the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences. With warmest regards,

8/10 Good

Hoi Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly, the only thing I did not like about the room is that it's missing a full body mirror. Everything else is great
Stayed 2 nights in Feb 2024
Response from Ken Fung General Manager on 26 Feb 2024
Dear Hoi Yan,Thank you very much for taking the time to share your valuable feedback with us on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness, amenities and hotel facilities. You were also impressed by the passionate services provided by our colleagues.Regarding your comment on the dressing mirror in room. Please rest assured it can be available prior to your next visit to our hotel when you confirmed and advised us your reservation with our team.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

10/10 Excellent

Jun, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is very good!
Stayed 2 nights in Feb 2024
Response from Ken Fung General Manager on 23 Feb 2024
Dear Jun,Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences.We are delighted to read that you enjoyed every facet of your experiences at One-Eight-One Hotel & Serviced Residences, in particular on the room cleanliness, hotel facilities and attentive services provided by our colleagues.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 6 nights in Feb 2024
Response from Ken Fung General Manager on 22 Feb 2024
Dear Mike,Thank you for choosing One-Eight-One Hotel & Serviced Residences again and taking the time to write a review about your recent stay.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness, hotel ambience and the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

10/10 Excellent

Dave, Winnetka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 4 nights in Feb 2024
Response from Ken Fung General Manager on 22 Feb 2024
Dear Dave,Thank you very much for taking the time to share your valuable feedback with us on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on the room cleanliness, amenities and hotel facilities. You were also impressed by the friendly services provided by our colleagues.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,

10/10 Excellent

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love this hotel - it’s our go-to whenever we visit HK. Great location minutes from MTR and plenty of shops etc nearby. Rooms are spacious, clean, everything you need for a good stay. Staff are fantastic - make you feel like a VIP every time you see them. Concierge is excellent. All our requests were accommodated and it feels like the staff always find solutions or go above and beyond to help guests. Can’t recommend this place highly enough! Top tip: get a harbour view room for lovely views across Victoria Harbour, great to wake up to each morning!
Stayed 3 nights in Feb 2024
Response from Ken Fung General Manager on 22 Feb 2024
Dear Andrew，Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on the scenery from our harbour view room, room size, cleanliness and hotel location. You also appreciated the passionate services provided by our colleagues. We have shared your compliments with the team, especially with our concierge team who made your stay more enjoyable.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,

10/10 Excellent

Ka Yau

Liked: Cleanliness, staff & service, property conditions & facilities
Anything so good
Stayed 1 night in Jan 2024
Response from Ken Fung General Manager on 5 Feb 2024
Dear Ka Yau,Thank you very much for taking the time to share your valuable feedback with 10/10 on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness and hotel facilities. You also appreciated the passionate services provided by our colleagues.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,

8/10 Good

Paul

Liked: Property conditions & facilities
Good location
Response from Ken Fung General Manager on 5 Feb 2024
Dear Paul,Thank you for taking the time to write a review about your recent stay at One-Eight-One Hotel & Serviced Residences.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on hotel location and facilities. We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Harbour view
Stayed 2 nights in Jan 2024
Response from Ken Fung General Manager on 31 Jan 2024
Dear Customer,Thank you for choosing One-Eight-One Hotel & Serviced Residences again and taking the time to write a review about your recent stay.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on hotel room cleanliness, amenities and facilities. You were also impressed by the scenery from our harbour view room and the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

10/10 Excellent

Gustavo, Chula Vista

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Edith, Burnaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern & clean, location is convenience. The room is spacious & has an ocean view. Staffs are friendly & helpful. Would highly recommend this hotel to travellers.
Stayed 3 nights in Jan 2024
Response from Ken Fung General Manager on 24 Jan 2024
Dear Edith, Burnaby,Thank you very much for taking the time to share your valuable feedback with 10/10 on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on the scenery from our harbour view room, room size and cleanliness. You also appreciated the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences. With warmest regards,

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and breathtaking ocean view! I enjoyed my stay very well
Stayed 1 night in Jan 2024
Response from Ken Fung General Manager on 17 Jan 2024
Dear Nancy,Thank you very much for taking the time to share your valuable feedback with 10/10 on the Expedia.com review!We are delighted to hear that you enjoyed your stay and had a wonderful experience with us, in particular on the room cleanliness, amenities, the scenery from our hotel room, and our hotel facilities as highlights. Additionally, you also appreciated the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

10/10 Excellent

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful and our room was very comfortable and spacious. The hotel is within walking distance to the subway and lots of shops and restaurants. Would absolutely stay there again.
Stayed 3 nights in Jan 2024
Response from Ken Fung General Manager on 29 Jan 2024
Dear Vicky,Thank you very much for taking the time to share your valuable feedback with us on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on the hotel’s location, room size and enjoy the room as it provides a comfortable atmosphere.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Wife and I stayed at the One-Eight-One Hotel for four nights in January 2024. The Hotel is beautiful, and the hotel personnel were very friendly and helpful. We stayed in a Luxe Harbour King room with a view of the Harbour. The room was spacious and had everything we needed. There are many amenities like a laundry room, but we did not need them. The only complaint I have is that it is overpriced for the location. It is remote and it takes a while to get to the main attractions of Hong Kong. We didn’t mind too much as we enjoyed riding on the tram, but that can get tiresome after a while. Overall, though, we liked the Hotel.
Stayed 4 nights in Jan 2024
Response from Ken Fung General Manager on 15 Jan 2024
Dear Alan,Thank you very much for taking the time to share your valuable feedback with us on the Expedia.com review!We are delighted to hear that you enjoyed your stay and had a wonderful experience with us, in particular on the room size, cleanliness, the scenery from our harbour view room and our hotel facilities. You also appreciated the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

10/10 Excellent

Yauhoi elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walk down the street to the property passes in front of a narrow alleyway, usually with garbage bags and the exhaust of a recycling center.
Stayed 7 nights in Dec 2023
Response from Ken Fung General Manager on 12 Jan 2024
Dear Yauhoi Elizabeth,Thank you for choosing One-Eight-One Hotel & Serviced Residences again and taking the time to write a review about your recent stay.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness, amenities and hotel facilities. You were also impressed by the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, Well maintained, Outstanding Service
Property was in pristine condition, the staff were super helpful and welcoming (particularly the cleaning staff). The rooms were much bigger than the usual HK size, and are well designed, equipped and cleaned. Location was great, close to tram stop and MTR station (HKU). The only downside is it is quite close to a harbour logistic centre / motorway, so if you pick a harbour room make sure to go for the higher floors.
Stayed 4 nights in Dec 2023
Response from Ken Fung General Manager on 29 Jan 2024
Dear J,Thank you very much for taking the time to share your valuable feedback with us on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room size, cleanliness, facilities and hotel location. You also appreciated the passionate services provided by our colleagues. We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing didn't like.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. Clean and super modern facilities. Slept like a baby.
Stayed 1 night in Jan 2024
Response from Ken Fung General Manager on 29 Jan 2024
Dear Joseph,Thank you for choosing One-Eight-One Hotel & Serviced Residences again and taking the time to write a review about your recent stay.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on the passionate services provided by our colleagues. Additionally, you were impressed by the room cleanliness and facilities of the hotel.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

10/10 Excellent

Di Qiang

Stayed 2 nights in Dec 2023

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Mafan, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for transportation (tram is 2 mins away, train station is 4 mins away) and quick local dining options. Hotel is clean, modern with warm staff, and room was spacious and comfortable (great bed!). My only regret was not getting a room with beautiful harbor views (mine faced residential buildings). Oh, plus FREE 24 hours on site laundry! I'd definitely stay here again!
Stayed 5 nights in Dec 2023
Response from Ken Fung General Manager on 2 Jan 2024
Dear Mafan,Thank you very much for taking the time to share your valuable feedback with 10/10 on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room cleanliness, room size, amenities and hotel location. You were also impressed by the complimentary launderette facilities and the passionate services provided by our colleagues. We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences. With warmest regards,

10/10 Excellent

Qin

Stayed 6 nights in Dec 2023

10/10 Excellent

Dujon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely stunning, with amazing views and great service to compliment. I would very much recommend staying here, should you have the opportunity.
Stayed 5 nights in Nov 2023
Response from Ken Fung General Manager on 28 Dec 2023
Dear Dujon,Thank you very much for taking the time to share your valuable feedback on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on the scenery from our harbour view room. You also appreciated the passionate services provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences. With warmest regards,

10/10 Excellent

Jin

Stayed 3 nights in Dec 2023

10/10 Excellent

Guan Sing

Stayed 3 nights in Dec 2023

10/10 Excellent

Jacqueline

10/10 Excellent

TAI SEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

YUEN MAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Di Qiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Cherilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to MTR, good sized rooms, excellent helpful staff. First time Ive stayed here, but will do so again.
Stayed 9 nights in Nov 2023
Response from Ken Fung General Manager on 6 Dec 2023
Dear John,Thank you very much for taking the time to share your valuable feedback with us on the Expedia.com review!We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on room size and hotel location. You were also impressed by the passionate services provided by our colleagues.We look forward to welcoming you again to One-Eight-One Hotel & Serviced Residences.With kind regards,

10/10 Excellent

Wendy Wai Sum

Stayed 3 nights in Nov 2023

10/10 Excellent

WING TO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent and all the staff are very helpful. The cleaners are very efficient and top notch in cleaning out the room daily. Complementary laundry self serve is available on 5th floor. The ocean view takes my breath away and makes the most enjoyable out of this stay
Stayed 6 nights in Nov 2023
Response from Ken Fung General Manager on 1 Dec 2023
Dear WING TO,Thank you for choosing One-Eight-One Hotel & Serviced Residences again and taking the time to write a review about your recent stay.We are pleased to read that you enjoyed your stay and had a wonderful experience with us, in particular on the scenery from our harbour view room, room cleanliness and launderette facilities. You also appreciated the passionate services provided by our colleagues. We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,

10/10 Excellent

MARTY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and comfortable. The staff are friendly and helpful.
Stayed 10 nights in Nov 2023
Response from Ken Fung General Manage on 1 Dec 2023
Dear Marty,Thank you very much for taking the time to share your valuable feedback with 10/10 on the Expedia.com review!We are delighted to hear that you enjoyed your stay and had a wonderful experience with us, in particular on cleanliness of the room and the comfortable ambiance of the hotel. You were also impressed by the passionate service provided by our colleagues.We look forward to welcoming you back to One-Eight-One Hotel & Serviced Residences.With warmest regards,