Lobby

Reviews of Holiday Inn Long Island-Islip Arpt East, an IHG Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 296 out of 416 reviews" "
Rating 8 - Good. 70 out of 416 reviews" "
Rating 6 - Okay. 24 out of 416 reviews" "
Rating 4 - Poor. 9 out of 416 reviews" "
Rating 2 - Terrible. 17 out of 416 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run facility
Stayed 1 night in Apr 2024

10/10 Excellent

Janell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Janell

Liked: Cleanliness, staff & service, property conditions & facilities
Local
Stayed 1 night in Apr 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 23 Apr 2024
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Iesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here several times and it is pleasant every time. Nice location right off the highway and need plenty shopping areas and food locations.
Stayed 1 night in Apr 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 21 Apr 2024
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Rebeka, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 21 Apr 2024
We truly appreciate your wonderful rating! It's fantastic to hear that your stay with us was memorable. Providing top-notch service is our priority, and we're thrilled that you experienced it firsthand. Thank you once more, and we can't wait to have you back with us soon!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Douglas, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right in the middle of Long Island. Not far fron Patchogue Main Street. Cool bar with great happy hour drink and food deals attached to the hotel.
Stayed 1 night in Apr 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 14 Apr 2024
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Iesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry on site nice property
Stayed 2 nights in Apr 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 14 Apr 2024
We greatly appreciate your extraordinary rating of our property. It's heartening to know that you appreciate the quality of both the service and the product we offer. Our team is devoted to taking utmost care of our guests, providing the highest level of service - it's wonderful to hear they fulfilled this duty with you. Your brilliant rating will be a pleasure to share with them. We're honored by the high regard you have for us and once again, we're touched by your wonderful review. We're eagerly looking forward to welcoming you home again soon!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Sha

Stayed 2 nights in Mar 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 21 Apr 2024
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
The bed is too soft. My lower back hurts from sleeping on the bed. Other than that, my stay was good. Very clean hotel. I stayed 2 nights.
Stayed 2 nights in Mar 2024
Response from Guest Svc Assoc, Holiday Inn Long Island/Islip Arp on 3 Apr 2024
Dear Lori,Thank you for choosing our Holiday Inn Long Island Islip Airport East. We are delighted that our caring hospitality truly stood out. We understand the importance of a great night’s sleep and have selected the highest quality mattresses and amenities for our rooms to ensure ultimate relaxation but we are sensitive to the fact that personal preferences vary when dealing with the firmness of a mattress. We are grateful for your feedback that helps us improve our services.Thank you for staying with us and we hope to welcome you back soon.Regards,Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Hopeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 30 Mar 2024
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 30 Mar 2024
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

8/10 Good

Rambom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 30 Mar 2024
We greatly appreciate your feedback! Our goal is to ensure every guest has an exceptional stay, and I'm delighted to hear that we succeeded in making your experience a wonderful one. Your kind words will be shared with our team, who played a vital role in crafting this positive and lasting memory. Thank you for taking the time to share your review, and it was truly a pleasure having you as our guest.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

2/10 Terrible

Bryan

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
They charged me more for what I had originally signed up for. I did added a bottle of water and coffee to my room but the bill came $40 extra
Stayed 1 night in Mar 2024
Response from Kass (Guest Services) on 25 Mar 2024
Hello Bryan, we're so sorry to see that you did not enjoy your recent stay with us. I took a look at your reservation, and you were only charged 121.79. This included room, tax and two market charges of 3.26. The other 43.48 is released from your card within 5-7 business days. At check-in we do authorize an additional 50.00 for incidentals and any market charges are taken from it. I hope this helps you better understand your charges and authorizations on your card. We hope to have you stay with us again in the near future and if you have any questions, please contact us directly! Thank you again!

10/10 Excellent

marty

Stayed 1 night in Mar 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 14 Apr 2024
We sincerely appreciate your rating. It's truly exhilarating to learn that our team left such a positive impact on your stay. Our commitment to providing exceptional guest experiences is at the core of our hotel, and your feedback reaffirms that we're on the right track. Thank you for your generous words. We eagerly look forward to your next visit!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall.
Stayed 1 night in Mar 2024
Response from Guest Service Associate. Holiday Inn Long Island on 20 Mar 2024
Dear Ben,Thank you for sharing your outstanding experience at Holiday Inn Long Island Islip Airport East. Your 5-star rating is confirmation that your stay was absolutely extraordinary, from the one-of-a-kind service provided by our colleagues to the wide array of amenities offered on and near our property. Your rating will certainly be passed along to our team so that they receive the proper recognition for their hard work. It would be a pleasure to welcome you back for a return trip in the near future.Best,Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Justine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quiet area but everything is easily accessible by vehicle.
Stayed 2 nights in Mar 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 7 Mar 2024
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good!
Stayed 1 night in Feb 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 29 Feb 2024
How thrilling it was to see your rating of your stay at our hotel! I am happy it was practically perfect in every way! I am especially pleased to know you had such wonderful experiences with our hotel staff. We rely on them to help create the best experience possible, and we are elated about the positive impact this had on your visit. We will certainly recognize all the team members who contributed to give you a seamless experience. Thank you again, and we look forward to welcoming you back on your next visit.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Evamarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 29 Feb 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

6/10 Okay

Kevin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Service Associate. Holiday Inn Long Island on 30 Jan 2024
Dear Kevin,Thank you for your review. It seems from your rating that you did experience some challenges during your visit. We would love the opportunity to host you again and invite you to enjoy our wonderful amenities – enjoying a delicious meal or lounging in our airy or spacious guest rooms. Please come visit again with us at Holiday Inn Long Island – we’re sure to impress you with a perfect stay. Kind regards,Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 27 Jan 2024
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Chih-hsun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
GOOD
Stayed 5 nights in Jan 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 27 Jan 2024
We greatly appreciate your feedback! Our goal is to ensure every guest has an exceptional stay, and I'm delighted to hear that we succeeded in making your experience a wonderful one. Your kind words will be shared with our team, who played a vital role in crafting this positive and lasting memory. Thank you for taking the time to share your review, and it was truly a pleasure having you as our guest.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 8 Feb 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Nicole Brielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Rooms don’t have a safe though
Stayed 2 nights in Jan 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 16 Jan 2024
Thank you for taking the time to leave a terrific review. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and the bed was comfortable. The Sonoma Grill had great tasting breakfast. I didn't try lunch or dinner, so I can't comment on that.
Stayed 4 nights in Jan 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 16 Jan 2024
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

8/10 Good

Saad

Liked: Property conditions & facilities
good
Stayed 2 nights in Jan 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 12 Jan 2024
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

8/10 Good

Azizul

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is just fine. I would say it is a little expensive. Parking is free and breakfast is available but not free. This hotel is clean; I would rate the hotel’s cleanness 4.2 out of 5. The washroom does have good quality soap and shampoo.
Stayed 1 night in Jan 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 12 Jan 2024
What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our hotel. I can see that our beautiful facilities, high-quality beds, and excellent service hit all the right notes! We will certainly pass on your gratitude to our entire team on your behalf and for looking after you so well and for ensuring that you had a memorable experience. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great experience.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

darnell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 12 Jan 2024
Thank you for taking the time to leave a review. I am so glad that you enjoyed a wonderful time with us at our property, and were able to make the most of your stay. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your room and found everything to be so comfortable. I imagine that my colleagues looked after your every need, and I will ensure your kind rating are shared with all of the team across the hotel. We all look forward to welcoming you back again very soon.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice
Stayed 1 night in Jan 2024
Response from Guest Service Associate, Holiday Inn Long Island/I on 12 Jan 2024
It is truly delightful to learn that you enjoyed every aspect of your stay with us! We are thrilled to hear that our hotel staff, dining options, and accommodations provided you with wonderful experiences, as we always strive to deliver the highest level of guest service. We are pleased that you were able to take advantage of our amenities and thoughtful offerings, which are designed to ensure a seamless and delightful visit. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience with us. Thank you for your kind rating, and we look forward to welcoming you back again in the future!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

8/10 Good

Susie

Na
Stayed 1 night in Dec 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 7 Jan 2024
Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Ramona francisca

Stayed 1 night in Dec 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 31 Dec 2023
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 28 Dec 2023
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 28 Dec 2023
Thank you for your fantastic rating! It brings us great joy to learn that you appreciated everything about our hotel. We uphold high standards when it comes to the cleanliness of our property and the excellence of our service. Your feedback is a clear indication that we are on track in our quest to create unforgettable guest experiences. We're already excited for your return visit in the near future.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Jessica

Business traveller
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 21 Dec 2023
We are glad to know that you had an amazing stay with us and your thoughtful words are truly inspirational. It was beyond gratifying to learn that everything from our beautiful location to our impeccable hospitality was so thoroughly enjoyed. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Delcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 19 Dec 2023
What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our hotel. I can see that our beautiful facilities, high-quality beds, and excellent service hit all the right notes! We will certainly pass on your gratitude to our entire team on your behalf and for looking after you so well and for ensuring that you had a memorable experience. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great experience.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new
Stayed 1 night in Dec 2023
Response from Guest Service Associate. Holiday Inn Long Island on 16 Dec 2023
Hello George,I'm delighted you felt warmly welcomed and appreciated at our Holiday Inn Long Island Islip Airport East! We were happy to have you here. It is important to us to connect with guests and care for their overall well-being and interests. We understand details are important, which is why we put a lot of care into the standards of our work. This includes our well-appointed rooms and well-maintained facilities. Thank you for the feedback. We look forward to welcoming you back soon!Kind regards,Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Mariana

Stayed 1 night in Dec 2023
Response from Guest Service Associate, Holiday Inn Long Island on 12 Dec 2023
Hello Mariana,It was a pleasure receiving your rating of our Holiday Inn Long Island Islip Airport East. We have an exceptional team that is committed to providing tailored, seamless service to each of our guests, so we look forward to sharing your compliments with them. It was our pleasure to serve you, and we hope to see you again soon.Warm regards,Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Pam H., Front Desk Manager on 10 Dec 2023
Thank you for taking the time to leave a terrific review. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Pam H., Front Desk Manager

8/10 Good

Kenneth

Stayed 1 night in Nov 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 19 Dec 2023
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Guest Servcs, Holiday Inn Long Island Islip Arp E on 16 Dec 2023
Hello James,It is so wonderful to read how much you loved our Holiday Inn Long Island Islip Airport East and enjoyed your time with us. It sounds like you were truly able to relax and appreciate the hotel and hopefully Long Island as well. It sounds like you'll be back again soon for another visit, and we can't wait to spoil you once again!Kind regards,Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Anabella

Stayed 1 night in Nov 2023
Response from Pam H., Front Desk Manager on 10 Dec 2023
It is truly delightful to learn that you enjoyed every aspect of your stay with us! We are thrilled to hear that our hotel staff, dining options, and accommodations provided you with wonderful experiences, as we always strive to deliver the highest level of guest service. We are pleased that you were able to take advantage of our amenities and thoughtful offerings, which are designed to ensure a seamless and delightful visit. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience with us. Thank you for your kind rating, and we look forward to welcoming you back again in the future!Regards, Pam H., Front Desk Manager

10/10 Excellent

Naomi

Stayed 1 night in Nov 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 21 Nov 2023
We are genuinely thankful for your extraordinary rating! Your 5-star feedback inspires us and is an indication of the hard work we invest in creating memorable experiences for our esteemed guests. We're extremely pleased that you enjoyed your stay with us. Rest assured, we eagerly anticipate your return, determined to make your next stay even more special and satisfying.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Michael

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Restaurant very close
Stayed 1 night in Nov 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 17 Nov 2023
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 8 Nov 2023
I’m thrilled that you were able to truly enjoy our hotel. We were so happy to read that your experience with us was nothing short of spectacular as our attentive team strives to grant all of our guests’ wishes. It warms us to know that their doting hospitality was appreciated and that you truly enjoyed all aspects of your stay. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great stay.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

Dulzaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service Associate. Holiday Inn Long Island on 2 Nov 2023
Dear Dulzaina,It was a joy to serve as your home-away-from-home and we thank you for sharing your review of Holiday Inn Long Island Islip Airport East. Your high scores are appreciated by our team and we invite you to let us know if we can do anything more to enhance your experience the next time you join us. Once more, it was a pleasure to serve you and we encourage you to hurry back one day soon.Kind regards,Guest Service AssociateHoliday Inn Long Island/ISLIP Airport East

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Holiday Inn Long Island/ISLIP Airport East on 31 Oct 2023
Thank you for your fantastic rating! It brings us great joy to learn that you appreciated everything about our hotel. We uphold high standards when it comes to the cleanliness of our property and the excellence of our service. Your feedback is a clear indication that we are on track in our quest to create unforgettable guest experiences. We're already excited for your return visit in the near future.Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

10/10 Excellent

George

Stayed 3 nights in Oct 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 17 Nov 2023
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East

6/10 Okay

Jackie

Travelled with family
Liked: Cleanliness
It worked
Stayed 1 night in Oct 2023
Response from Guest Service Associate. Holiday Inn Long Island on 23 Oct 2023
Hello Jackie,Thank you for reviewing your visit to our Holiday Inn Long Island Islip Airport East. We take feedback such as yours very seriously as we are continually striving to elevate our guests' experience. Of course, it is always our desire for a guest's visit to be faultless from start to finish and so we apologize if we came short of exceeding your expectations.We really appreciate your comments and look forward to welcoming you back in the near future.Warm regards,Guest Service AssociateHoliday Inn Long Island/ISLIP Airport East

2/10 Terrible

Shavon

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Service Associate. Holiday Inn Long Island on 23 Oct 2023
Hello Shavon,We are sorry to hear that you were not completely satisfied with your recent stay with us at Holiday Inn Long Island Islip Airport East and do apologize if we came short of meeting your expectations on this particular occasion. We would love the opportunity to host you again and invite you to enjoy our wonderful amenities – whether it’s unwinding in our airy or spacious guest room, or enjoying a delicious meal at Sonoma Grill. Please come visit again with us – we’re sure to impress you with a perfect stay. Kind regards,Guest Service AssociateHoliday Inn Long Island/ISLIP Airport East

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Nice large, clean room. I would stay there again. A lot of noise - not sure if due to thin walls or unusually loud guests when I was there. Front desk staff person was very rude to a guest in front of me in line who was trying to resolve an issue. The staff member asked me what they could help me with, while the other guest was still talking - very uncomfortable scene. Other staff members stepped in to address the guest's issue, so I don't think rudeness to guests is their norm.
Stayed 1 night in Oct 2023
Response from Guest Service Associate. Holiday Inn Long Island on 23 Oct 2023
Hi Steven,Thank you for reviewing your visit to our Holiday Inn Long Island Islip Airport East. We are pleased you found our accommodations desirable. We take feedback such as yours very seriously as we are continually striving to elevate our guest experience. We are troubled to hear of the uncharacteristic mishap that happened during your stay. We have shared your observation with our team, and we will take proper action to ensure each guest experiences the exceptional hospitality for which we are known. Thank you for sharing, and we hope you will consider giving us another chance to restore your confidence in our hotel so we can provide you and all our guests with flawless experiences.Kind regards,Guest Service AssociateHoliday Inn Long Island/ISLIP Airport East

10/10 Excellent

Felicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable on a budget!
Was perfect for a quick one night stay! Very clean, quiet, and it was a quick check in! The staff was friendly and accommodating. The restaurant attached to the hotel was delicious try their pizza! I would stay here again if I ever needed to.
Stayed 1 night in Oct 2023
Response from Guest Service Associate, Holiday Inn Long Island/I on 17 Oct 2023
Thank you for sharing your kind review. We are delighted to hear that you had such a magnificent stay and we appreciate your ratings on our service and guestrooms. I believe there is no better place in our great city to put your feet up than at our hotel. Our vision is to create memorable hotel experiences for our guests and it is evident we accomplished that with you. So, thank you again!Regards, Guest Service Associate, Holiday Inn Long Island/ISLIP Airport East